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A water purifier is sold once and serviced for years. When the service visits and AMC dates live in a register, the business forgets its customers before they forget the business.
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In business since 2011 · 200+ clients
A customer bought a purifier eighteen months ago. The filter is due. Their annual maintenance contract renews next month. Somewhere in the office there is a record of both — on a card, in a register, in a spreadsheet — but nobody is looking at it today, and the customer won't call until the water tastes wrong. By then the renewal is a complaint.
That was the situation at Aquasan, a water treatment and purifier business in Kerala. The software they had didn't fit the way they work. Service visits were hard to track, billing and stock were recorded by hand, and there was no reliable support to fix problems or make changes.
Acube built Aquasan custom web software for service and AMC tracking and billing and inventory, then customised it to their process and supported it. Service and AMC visits now run on schedule, and billing is faster with accurate stock. The work was delivered before 2019.
In business since
Clients served
ERP projects
Work by referral
| Client | Aquasan |
| Location | Kerala, India |
| Industry | Water treatment — purifiers, service and AMC |
| Engagement | Custom web software for service, AMC, billing and inventory — built, customised and supported by Acube |
| When | Before 2019 |
A purifier business earns twice: once at the sale, and again through every service visit and AMC renewal after it. Aquasan's tools made the second half hard to run.
The software in use didn't match how Aquasan actually sells, services and bills.
Installations, service calls and AMC due dates were difficult to keep on top of.
Invoices and inventory were kept by hand or in spreadsheets.
There was nobody dependable to fix issues or change the software when the business needed it.
The cost of staying as-is: in a service business, a missed visit is rarely just one missed visit. It is a renewal that doesn't happen and a customer who calls someone else next time.
Software shaped around Aquasan's own way of working — the service side and the money side in one system — and kept running afterwards.
| Capability | What it gives you |
|---|---|
| Service tracking | Service visits are recorded and scheduled in the system instead of in a register, so the team can see what is due. |
| AMC tracking | Annual maintenance contracts and their due dates are tracked, so renewals and contracted visits come up on time. |
| Billing | Invoices are produced from the system rather than written up by hand. |
| Inventory | Stock is recorded in the same system as billing, so what was sold and what is left stay consistent. |
| Customised to their process | The software follows how Aquasan works, rather than asking the business to work around the software. |
| Ongoing support | Acube supports the software, so problems get fixed and changes get made. |
Aquasan didn't measure a before-and-after figure, so we are not quoting one. Two changes were clear:
Visits and renewals are tracked, so they are no longer missed.
Less manual work on invoices, and inventory that matches reality.
Behind both is the same change: the dates and the numbers live in the system, not in someone's memory or a book on a shelf.
The first problem Aquasan described was that their system didn't fit their process. So the answer was not another off-the-shelf package to adapt to — it was software built around how they already sell, service and bill, and then customised further as needed. Service, AMC, billing and stock sit together because in a purifier business they belong together: the customer who was billed for the product is the customer whose service and AMC are tracked.
The last problem — no reliable support — is answered by the engagement itself. Software a business depends on every day needs someone to look after it. That is how we work with every client: in business since 2011, with 70% of our work coming by referral.
Software like Aquasan's is worth looking at when:
purifiers, appliances, equipment — and the service side is where repeat revenue comes from.
, so some are missed and you only hear about it when the customer calls.
from the work your technicians do, so the numbers drift apart.
, and the team works around it instead of with it.
, so small problems stay unfixed.
If that sounds like your business, the first step is to look at how a sale, a service visit and a renewal actually flow today — then decide whether to customise what you have or build around your process.
See what it would cost — Answer a few plain questions about how you work, and see a real figure.
That is the core of what Aquasan's software does: service visits and AMC dates are tracked in the system, so they come up on schedule instead of being remembered — or forgotten.
That was Aquasan's starting point. The options are to customise what you have, move to a system that fits better, or build around your process. For Aquasan, Acube built custom software and customised it to their process. We will tell you which route makes sense for you.
Yes. Aquasan's service and AMC tracking sits alongside billing and inventory, so the work done and the money and stock behind it are in one place.
Yes. A lack of reliable support was one of the problems Aquasan had; Acube supports the software it built for them.
It can — ERPNext covers sales, stock, billing and service, and we are an Official ERPNext Partner. Aquasan's system is custom-built. We'd look at your process and recommend whichever fits it better.
Yes. Because Aquasan's software is custom-built and supported by Acube, it can be changed as the business changes — new service types, new reports, new ways of billing.
Get a clear plan, an honest timeline, and a fixed scope. Talk to a real expert today — whether or not you work with us.
or write to info@acube.co
Kochi (Kadavanthra & Infopark) · Thiruvananthapuram · across India & overseas · In business since 2011