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ERPNext support that answers when something breaks — and quietly keeps improving your system when it doesn't.
Free, no-obligation consult · No forms — just a real person.
Official ERPNext Partner
In business since 2011 · 200+ clients
It's 9:40 on a working morning. Invoicing is down, the warehouse can't dispatch, and your team is staring at you. You call the people who built it — and reach voicemail, or a ticket queue, or a "we'll get back to you." The vendor who was so attentive during the sale has gone quiet. Every minute of silence is orders unshipped, staff idle and your credibility on the line.
That single scenario is why ERPNext support exists — and why so many businesses get it wrong by treating it as an afterthought. As the IT head or the owner, you're the one holding the risk when the system that runs your business has no one watching it.
Acube Innovations is built to be the opposite of the vendor who vanishes. As an Official ERPNext Partner, we provide ongoing support, monitoring, upgrades and training that keep ERPNext optimised, secure and aligned with your growth — backed by defined SLAs, real ERPNext/Frappe engineers who already know your setup, and a relationship built for the long run. 70% of our work comes by referral — because we stay.
In business since
Clients served
ERP projects
Work by referral
The team that implemented your ERP went quiet after go-live.
When something breaks, nobody owns the fix — and downtime drags.
You're months behind on ERPNext versions and afraid to upgrade.
Backups are "probably running" — but nobody has ever tested a restore.
One person in-house knows the system, and you hold your breath when they're on leave.
Small issues pile up because there's no one to call for the little things.
Security patches and access reviews simply aren't happening. A live ERP is only as reliable as the people watching it. Here's how we take that worry off your plate.
| Service | What it means for you | |
|---|---|---|
| Troubleshooting & bug fixes | Fast resolution with root-cause analysis — so the same issue doesn't come back next week. | |
| Performance monitoring | Proactive health checks, database tuning and query optimisation that keep the system fast as data grows. | |
| Version upgrades | Safe ERPNext/Frappe upgrades that preserve your customisations — current and secure, no drama. | |
| Custom feature updates | New modules and enhancements as your business changes — your ERP keeps pace with you. | |
| Backups & disaster recovery | Automated backups, secure off-site storage and tested recovery — not "probably running". | |
| User training & documentation | Onboarding, role-based training and guides so value doesn't depend on one person's memory. | |
| Security & compliance | Patching, access reviews and monitoring to protect your data and keep you audit-ready. | |
| On-call help | A named point of contact who already understands your setup — not a script-reading helpdesk. |
Priority SLA response from engineers who know your system means problems get fixed, not triaged endlessly.
Proactive tuning and timely upgrades mean performance and security improve over time instead of decaying.
Tested backups and a recovery plan, so a server failure or ransomware scare is a bad afternoon, not an existential threat.
Documentation and role-based training mean your business isn't hostage to one person's leave calendar — ours or yours.
A fixed AMC turns unpredictable break-fix bills into one planned cost.
The relationship doesn't end at go-live — it's where ours begins.
Choose ad-hoc support when you need it, or a fixed monthly AMC for predictable cost and priority response. Either way you get defined response-time SLAs, a clear point of contact, and an engineer who already knows your system.
| Ad-hoc / pay-as-you-go | AMC (Annual Maintenance Contract) | |
|---|---|---|
| Cost | Billed by the hour, as needed | One predictable annual/monthly fee |
| Response | Best-effort, in queue | Priority SLA, tied to severity |
| Monitoring | Reactive — you call when it breaks | Proactive health checks catch issues early |
| Upgrades | Quoted each time | Scheduled and included |
| Best for | Stable systems, occasional needs | Business-critical ERPNext you can't run without |
Ad-hoc fixes what already broke. An AMC stops things breaking in the first place — which is almost always the cheaper number once you count the cost of downtime.
Not sure which you need? Tell us your setup → and we'll recommend honestly — even if that's ad-hoc.
Add it up. An ERP outage at month-end stalls invoicing, dispatch and collections across the whole company — that's revenue delayed and staff paid to wait. An untested backup that fails when you finally need it can mean rebuilding data by hand for weeks. Skipped security patches turn one vulnerability into a breach. And every version you fall behind makes the eventual upgrade bigger, riskier and pricier. A planned AMC is a fraction of any one of those events — it's the cheapest insurance your most important system can have. The question isn't whether support costs money; it's whether you'd rather pay a predictable little now or an unpredictable lot later.
with experienced ERPNext/Frappe engineers — people who fix root causes, not a generic helpdesk reading scripts.
We prioritise the issues that hurt your business most, under a clear SLA you agree before signing.
Implementation, customisation and support sit under one roof — so upgrades preserve your custom work instead of breaking it.
Monitoring and tuning that prevent problems before they cost you.
We can also host and run your ERPNext on managed cloud — one team owns uptime, backups and DevOps.
Since 2011, 200+ clients rely on us — including Kochi Metro (KMRL), KSRTC and Indus Motor. Read the case studies →
Official ERPNext Partner
Response-time SLAs are defined in your AMC and tied to issue severity — business-critical issues (invoicing down, dispatch blocked) get top priority. We agree these before you sign, so there are no surprises when it matters.
Yes — it's one of the most common ways clients come to us. We review your setup, document it, fix anything fragile, then take over monitoring, upgrades and support, even if another vendor implemented it.
Yes — automated backups, secure off-site storage and tested recovery protocols are part of our support, and we can host it all on managed cloud infrastructure so uptime and recovery sit with one team.
No — we perform safe ERPNext/Frappe upgrades that preserve your customisations, because we build them the upgrade-safe way to begin with. If your current customisations were done unsafely, we'll put them on solid ground first.
Yes — role-based training, onboarding and documentation are included, so your people get full value and your business isn't dependent on a single person's knowledge.
Yes. We assess your gap, back everything up, upgrade in a safe environment, validate your customisations and data, then cut over with minimal downtime — no big-bang risk.
Often, yes — even a lean AMC buys you priority response, tested backups and proactive monitoring, which usually costs far less than a single serious outage. We'll size a plan to your system, not oversell you.
Absolutely. Many clients start ad-hoc, see the value of having someone who knows their system on call, and move to an AMC for the predictable cost and priority response.
Get a clear plan, an honest timeline, and a fixed scope. Talk to a real expert today — whether or not you work with us.
Kochi (Kadavanthra & Infopark) · Thiruvananthapuram · across India & overseas · In business since 2011