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Paper ticket books and a cash bag at the end of the shift tell you very little. City Van moved every ticket onto a phone — and every sale onto a screen in the office.
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In business since 2011 · 200+ clients
A city tour bus runs on tickets sold one at a time, on board, often in a hurry. With paper ticket books, each sale is a tear-off stub and a handful of cash. At the end of the day someone has to count both and hope they agree — and nobody can say which tour, which route or which trip actually sold, because the information was never recorded anywhere but on paper.
That was the situation at City Van, a city bus tour operator in Dubai. Conductors issued tickets from paper ticket books, cash was hard to reconcile, there was no sales data per trip, and ticketing slowed down boarding.
Acube built City Van a ticketing app for conductors, running on an Android phone with a Bluetooth printer, plus an admin back-office web panel. Conductors issue tickets on the bus, print receipts, and record cash and card collections, and the office gets trip and route reports. Used across more than 50 buses, it delivered paperless ticketing, collections that match sales, live sales visibility and faster boarding. The project was delivered before 2019.
In business since
Clients served
ERP projects
Work by referral
| Client | City Van |
| Location | Dubai, United Arab Emirates |
| Industry | City bus tours |
| Engagement | Conductor ticketing app (Android phone + Bluetooth printer) and admin web panel; supported for a period after launch |
| Scale | More than 50 buses / conductors |
| When | Before 2019 |
Ticketing is where a bus operator's money is made, and on paper it was the part City Van could see least.
Every ticket was a pre-printed stub, with no digital record behind it.
What conductors collected didn't reliably match what was sold.
There was no way to tell which tours, routes or trips sold.
Writing and tearing tickets held passengers up at the door.
The cost of staying as-is: when ticket sales live on paper, every discrepancy is found late — if it's found at all — and every decision about routes and timings is made without the numbers.
A ticketing app in the conductor's hand, and the back office that turns each ticket into data.
| Capability | What it gives you |
|---|---|
| Ticketing app on an Android phone | Conductors sell and issue tickets on board from a phone. |
| Bluetooth printer | A printed ticket or receipt for every passenger, from a portable printer paired with the phone. |
| Cash & card collection record | What each conductor collected is recorded, per trip or shift. |
| Trip & route reports | Sales and passenger counts per route and per trip. |
| Admin back-office web panel | Management sees sales and runs the reports from the office. |
City Van didn't give us a percentage, so we are not quoting one. Across more than 50 buses, four things changed:
The paper ticket books are gone.
Cash and card are reconciled per conductor or shift.
Management sees sales per trip and per route.
Passengers are ticketed quickly.
The hardware choice mattered. An Android phone with a Bluetooth printer gives every conductor a ticket machine that is light enough to carry through a moving bus, with no special terminal to buy — which is what makes it practical across a fleet of more than 50 buses.
The rest follows from recording each sale at the moment it happens. A ticket issued in the app is a sale in the system, with the trip and the payment attached. That is what lets the collections match the sales — the expected amount is known before the conductor hands anything in — and what gives the office trip and route reports without anyone compiling them. Acube supported the system for a period after launch. We have built software for transport operators from Kerala to the Gulf, and 70% of our work comes by referral.
A ticketing app like City Van's is worth considering when:
Your conductors still use paper ticket books.
, and you can't tell why.
You don't know which routes, trips or tours actually sell.
at busy stops.
for every vehicle.
If that sounds familiar, the starting point is the ticket itself: what's on it, how it's paid for, and what the office needs to know about it afterwards.
See what it would cost — Answer a few plain questions about how you work, and see a real figure.
Not in City Van's case. Conductors use an Android phone paired with a Bluetooth printer.
Yes. City Van's app records cash and card collections, so each conductor's takings can be reconciled against the tickets they sold.
Trip and route reports — sales and passenger counts per route and per trip — in the admin web panel.
City Van used it across more than 50 buses and conductors.
Yes. The Bluetooth printer prints a ticket or receipt for every sale.
The core — sell a ticket on board, record the payment, report per trip — applies to most services that collect fares on the vehicle. We'd adapt the ticket and the reports to how you operate.
Get a clear plan, an honest timeline, and a fixed scope. Talk to a real expert today — whether or not you work with us.
or write to info@acube.co
Kochi (Kadavanthra & Infopark) · Thiruvananthapuram · across India & overseas · In business since 2011