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Suburban Travels kept its bookings by hand. Acube gave it online booking and enquiry for customers, and one admin for the team — and bookings went up.
Free, no-obligation consult — just a real person.
Client
A tour operator's day is full of the same questions: is this package available on these dates, what does it cost, has this customer's booking been confirmed? When bookings are kept in a register or a spreadsheet, every answer means a search by hand — and every booking taken on the phone has to be written down somewhere before the next call comes in.
That was the situation at Suburban Travels, a tour operator and travel agency in Kerala. Bookings were kept in manual records.
Acube built Suburban Travels a booking platform with online booking and enquiry for customers and an admin for packages and bookings for the team — and customised and supported it for a period after launch. The team handles fewer calls, and bookings went up. The project was delivered before 2019.
In business since
Clients served
ERP projects
Work by referral
| Client | Suburban Travels |
| Location | Kerala, India |
| Industry | Tour operator / travel agency |
| Engagement | Booking platform with online booking & enquiry and an admin for packages & bookings; customised and supported for a period after launch |
| When | Before 2019 |
The problem sat at the centre of the business: the booking records.
The cost of staying as-is: in travel, an enquiry answered slowly is often a booking made with someone else.
A booking platform with two sides: one for customers, one for the team.
| Capability | What it gives you |
|---|---|
| Online booking & enquiry | Customers book or send an enquiry online, without calling. |
| Admin for packages & bookings | The team manages packages, prices and bookings in one place. |
| Customisation & support | Adapted to Suburban Travels and supported for a period after launch. |
Suburban Travels didn't give us a percentage, so we are not quoting one. Two things changed:
Customers book and enquire online instead of phoning.
Bookings grew after the platform went live.
The platform replaces the register with one set of booking records, seen from two sides. Customers create bookings and enquiries themselves online. The team sees the same bookings in the admin, alongside the packages they belong to. Nothing has to be copied from a phone call into a book, and nobody has to search a spreadsheet to answer a customer.
That is where the fewer calls come from: a customer who can book or enquire online doesn't need to phone first. The customisation after launch fitted the platform to how Suburban Travels runs its tours. We have built booking platforms for other Kerala travel and rental businesses — see MGS Travels and AVS Rent A Car — and 70% of our work comes by referral.
A booking platform like Suburban Travels' is worth considering when:
Your bookings are kept in a register or spreadsheet.
, and the phone is always busy.
and are hard to keep current.
at any hour.
to see every booking.
If that's you, start with your packages and how a booking reaches you today.
See what it would cost — Answer a few plain questions about how you work, and see a real figure.
Yes. Suburban Travels' platform offers online booking and enquiry.
Yes. The admin covers packages and bookings.
Yes, for a period after launch, with customisation.
It did for Suburban Travels — the team handles fewer calls.
Yes. Bookings grew after the platform went live.
Suburban Travels' platform covers booking and enquiry. Online payment can be added; we'd plan it with you.
Get a clear plan, an honest timeline, and a fixed scope. Talk to a real expert today — whether or not you work with us.
or write to info@acube.co
Kochi (Kadavanthra & Infopark) · Thiruvananthapuram · across India & overseas · In business since 2011