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How to compare ERP vendors and implementation partners objectively — so you pick the right long-term fit, not the best sales pitch.
24 checks · 6 sections
The right ERP vendor matters as much as the software itself — you're choosing a partner you'll work with for years, not just a product. Score every vendor against the same criteria so you compare like with like, and look past the demo to how they scope, deliver and support. Use this checklist to keep the decision objective.
It does what your business actually needs + 3 more
One-time vs recurring is clear + 3 more
A real scoping phase + 3 more
Post go-live support is defined + 3 more
Real, named clients + 3 more
Customisation without painting you in a corner + 3 more
All 24 checks across 6 sections as a clean branded Excel — each item with the guidance for why it matters, ready to share with your team. Free, no email required.
Score every shortlisted vendor against the same criteria — capability and India compliance (GST, e-invoice, TDS), total cost of ownership, implementation approach, post go-live support, track record with contactable references, and lock-in. The best partner is the one that fits your processes and will still support you in three years, not the one with the slickest demo.
Ask what's included in the price vs what costs extra, how they scope and migrate data, what the post go-live support (AMC) and response times look like, whether you can speak to a similar client, and how customisations survive upgrades. Clear, specific answers signal a partner who has delivered before.
Neither is universally better. Open-source platforms like ERPNext avoid per-user licence fees and keep your data portable, so you pay mainly for implementation, hosting and support — but you still need a capable partner to deliver it. Proprietary suites bundle more but lock you into recurring licences and their ecosystem. Judge the vendor on fit and delivery, not just the licensing model.
Get a clear plan, an honest timeline, and a fixed scope. Talk to a real expert today — whether or not you work with us.
Kochi (Kadavanthra & Infopark) · Thiruvananthapuram · across India & overseas · In business since 2011