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Voice bots and smart IVR that pick up every call — in the language your customer actually speaks.
Free, no-obligation consult · No forms — just a real person.
Official ERPNext Partner
In business since 2011 · 200+ clients
"Press 1 for sales. Press 2 for support. Press 4 for... please listen carefully as our options have changed." Your customer presses three buttons, waits on hold, reaches the wrong desk — and hangs up. Or they call after hours and nobody picks up at all. Or they'd far rather ask in Malayalam, Hindi or Tamil than fight through an English-only menu.
Every one of those is a missed call, and every missed call is a customer cooling off — or calling a competitor. Your agents, meanwhile, spend their day on "what's my balance / order status / branch timing?" calls that don't need them at all.
Acube Innovations builds AI voice bots, voice assistants and smart IVR that understand natural speech, answer common requests instantly, route the rest intelligently, and hand off to a human when it matters — multilingual, including Indian languages. No button-mashing. No language barrier. No more dropped calls after six.
In business since
Clients served
ERP projects
Work by referral
Calls go unanswered after hours and at peak times.
Your IVR menu frustrates people and still lands them at the wrong desk.
A big share of customers would rather speak an Indian language than English.
Agents are tied up on routine status, balance and timing calls.
Call volume spikes seasonally and you can't hire fast enough to cope.
You want a voice bot but worry it'll guess and give callers wrong information.
after hours and at peak times — every missed call is a lost customer.
that makes people press endless buttons and still reach the wrong desk.
customers struggle through an English-only menu.
on routine "what's my status / balance / timing" calls. A natural-language voice bot answers the routine instantly, in the caller's language, and frees agents for the rest.
| Capability | What it means for you |
|---|---|
| AI voice bots | Understand natural speech and answer order status, balances, bookings, timings and FAQs — 24/7. |
| Smart IVR | Replaces button-mashing menus with "just say what you need" — routes to the right team in one step. |
| Multilingual | Speaks and understands English plus Indian languages such as Malayalam, Hindi, Tamil and more. |
| Outbound calls | Reminders, confirmations and follow-ups (e.g. appointments, EMI/payment reminders) — within consent norms. |
| Human handover | Transfers to a live agent with full context when the request is complex or sensitive. |
| System-connected | Pulls live answers from ERPNext, CRM and booking systems — real data, spoken back. |
| Call type | Before | After |
|---|---|---|
| After-hours enquiry | Rings out; customer lost | Bot answers instantly, 24/7, in their language |
| "Where's my order?" | Agent does a lookup | Bot reads it from ERP and speaks it back |
| Menu navigation | Press 1, 2, 4, wait, wrong desk | "Just say what you need" → routed in one step |
| Peak-season spike | Hold times balloon | Bot absorbs routine volume; agents handle the rest |
| Complex/sensitive case | Customer repeats themselves | Warm transfer to a human with full context |
Human-in-the-loop — routine handled by AI; anything uncertain or sensitive routed to an agent with full context, so the caller never repeats themselves.
answers come from live data, and we tune recognition on your real call patterns during the pilot.
runs in your environment; call data and confidential records aren't fed to public model training.
we track calls handled, containment rate, transfer rate and satisfaction so you see the ROI. > Your customers don't want to press buttons. They want an answer — in their language, the first time. That's what we build. See it on your data: Call +91 62358 66111 or WhatsApp us.
E.g. order/booking status or branch timings.
Wire the bot to ERPNext/CRM so answers are live and correct.
Choose the languages your customers use and exactly when to transfer to a human.
Track containment, transfer rate and satisfaction against your current IVR.
Add call types, languages and outbound use cases (reminders, confirmations) once it pays off.
Answer every call, including after hours, so no enquiry is lost.
Contain routine calls (status, timings, FAQs) so agents focus on complex ones.
Higher satisfaction by letting customers speak naturally, in their own language.
Add up the after-hours calls that ring out, the customers who hang up mid-menu, and the agent hours spent reading out information a bot could speak instantly. Each one is a sale delayed, a complaint escalated, or a renewal lost — and during seasonal spikes it gets far worse. A voice bot that absorbs the routine, in your customers' language, costs a fraction of staffing for peak load. We scope a fixed-price pilot on your single highest-volume call type so the ROI is clear before you expand.
high call volumes, multilingual support, smart IVR.
delivery status and booking lines.
appointment booking, reminders and confirmations.
balance, EMI and application-status calls.
Official ERPNext Partner
Yes — we build for English plus major Indian languages such as Malayalam, Hindi and Tamil, and we tune recognition on your real call patterns during the pilot.
Always. The bot handles routine requests and transfers anything complex or sensitive to a live agent with full context, so the customer never has to repeat themselves.
Yes. We connect via secure APIs to ERPNext, your CRM and booking systems so the bot speaks live, accurate information back to the caller.
Yes — reminders, confirmations and follow-ups (e.g. appointment or payment reminders), within consent and regulatory norms, with human oversight.
Yes. It runs in your environment with access controls and audit logs, and confidential data is excluded from public model training.
It answers from your live data, not guesswork, and routes anything it's unsure about to a human. We tune on real calls during the pilot and measure accuracy before full rollout.
After a short discovery we start with your single highest-volume call type, so you get a working, measurable pilot quickly — then expand languages and call types once it's proven.
Get a clear plan, an honest timeline, and a fixed scope. Talk to a real expert today — whether or not you work with us.
Kochi (Kadavanthra & Infopark) · Thiruvananthapuram · across India & overseas · In business since 2011