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A chatbot that actually knows your business — answering, qualifying and handing off to humans 24/7.
Free, no-obligation consult · No forms — just a real person.
Official ERPNext Partner
In business since 2011 · 200+ clients
It's 9:40 p.m. A ready-to-buy customer lands on your website, types "do you have this in stock and what's the price?" — and gets nothing, because your team went home at six. By morning they've bought from whoever answered first. Multiply that by every evening, every weekend, every lunch break.
Meanwhile your support team is drowning in the same questions on loop — "What's my order status?", "Do you ship to my pincode?", "How do I reset this?" — while the genuinely hard problems wait in the queue. That's not a staffing problem. It's an answering problem, and it runs 24 hours a day.
Acube Innovations builds AI chatbots and conversational AI that deflect the repetitive support load and qualify leads around the clock on your website and WhatsApp — grounded in your real data, with a clean handover to a human the moment it matters. Not a dumb rule-tree that dead-ends every conversation. A bot that actually knows your business.
In business since
Clients served
ERP projects
Work by referral
Your team answers the same handful of questions dozens of times a day.
go cold before anyone replies.
Customers ask on WhatsApp and you're managing it from one overloaded phone.
Answers vary depending on which agent picks up.
You tried an old rule-based bot and customers hated being trapped in its menu.
You're paying for ads that drive traffic, then losing the visitor because nobody engages them in the moment.
in repetitive, low-value questions instead of the ones that need a human.
buyers often pick whoever replies first, and after-hours enquiries wait till morning.
that depend on which agent picks up.
that frustrate customers and dead-end every conversation. A modern AI chatbot, grounded in your own content and live data, answers accurately, qualifies intent, and escalates the rest to a human.
| Job | What it means for you |
|---|---|
| Support deflection | Answers FAQs, order/ticket status and how-to questions from your real docs and ERP data — round the clock. |
| Lead qualification | Greets website visitors, asks the right questions, captures intent and routes hot leads to sales instantly. |
| WhatsApp & website | Meets customers where they already are — official WhatsApp Business plus a website widget (and Instagram/Facebook if you want). |
| Human handover | Seamlessly passes the conversation — with full context — to a live agent when it's complex or high-value. |
| System-connected | Pulls live answers from ERPNext, your CRM and catalogue — not a static script. |
| Moment | Before | After |
|---|---|---|
| 9 p.m. stock enquiry | No reply till morning; sale lost | Bot answers from live stock data, captures the lead |
| "Where's my order?" ×50/day | Agents tied up on lookups | Bot answers from ERP; agents handle real issues |
| Website visitor from an ad | Bounces in silence | Bot greets, qualifies, books a call |
| Complex complaint | Customer repeats themselves to each agent | Bot gathers context, hands a warm transcript to a human |
Human-in-the-loop — confident answers handled by AI; anything uncertain or high-stakes routed to your team with full context.
grounded in your content, tested before launch, tuned from real transcripts after.
deployed in your environment; confidential data isn't fed to public model training.
we track deflection rate, leads captured and CSAT so you can see the ROI, not just a vibe. > A chatbot that guesses is worse than no chatbot. Ours is built to answer from your facts — or get out of the way and fetch a human. See it on your data: Call +91 62358 66111 or WhatsApp us.
E.g. support deflection on your website, or lead capture on WhatsApp.
We feed it your FAQs, policies and live data, and set the handover rules and tone.
Track deflection, captured leads and satisfaction against today's baseline.
Review transcripts, fix gaps, raise accuracy until it clears your bar.
Add channels (WhatsApp, voice), languages and use cases once the first one pays off.
Deflect a meaningful share of repetitive tickets (e.g. order status, FAQs), freeing agents for complex work.
Capture and qualify leads after hours that would otherwise be lost.
Reply in seconds, every time — improving speed-to-first-response, a known win-rate driver.
Do the rough maths on your own numbers: the after-hours enquiries that never get a reply, the agent hours burned on lookups a bot handles in a second, the ad spend that drives traffic you then ignore. That's revenue and money leaking every single day — and it compounds. A chatbot grounded in your data plugs the leak for a fraction of another support hire, and you scope it to a fixed-price pilot so the ROI is clear before you scale.
order status, stock and product Q&A.
admissions enquiries and student support.
application status and eligibility questions.
listing enquiries and site-visit booking.
Official ERPNext Partner
We ground the bot in your real content so it answers from facts, and we set it to escalate to a human rather than guess when it's unsure. You review transcripts and we tune accuracy before and after go-live.
Yes — we build on the official WhatsApp Business platform, plus a website widget and, if you want, Facebook/Instagram. One brain, many channels.
No — it removes the repetitive load so your team focuses on complex, high-value conversations. Humans always stay in the loop for anything that matters.
Yes. We connect it via secure APIs to ERPNext, your CRM and catalogue so it gives live, accurate answers like order status and stock. Pair it with our helpdesk & support software for a full service desk.
Multiple, including major Indian languages. For phone-based journeys, pair it with our AI voice solutions.
Yes — it runs in your environment with access controls and audit logs, and confidential data is excluded from public model training.
After a short discovery we scope a narrow pilot you can launch quickly — one channel, one job — then expand once it's proven.
Both. It deflects repetitive support and qualifies leads 24/7, routing hot ones to sales. Tie it to Digital Marketing and every qualified chat becomes measurable pipeline.
Get a clear plan, an honest timeline, and a fixed scope. Talk to a real expert today — whether or not you work with us.
Kochi (Kadavanthra & Infopark) · Thiruvananthapuram · across India & overseas · In business since 2011