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In Malappuram the enquiry usually arrives on WhatsApp, often in Malayalam typed in English letters, and often after office hours; a chatbot built for that reality answers it.
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Ask any admissions desk in Kottakkal, any hospital front desk in Manjeri or any Umrah operator near Kondotty how customers reach them, and the answer is the same: WhatsApp first, a phone call second, the website a distant third. Messages come in Malayalam, English and Manglish, at all hours, and many are from family members in the Gulf writing in their evening.
Acube builds AI chatbots for WhatsApp, websites and apps that answer from your own information: course lists and fees, doctor schedules, package details, stock and order status from ERPNext. The bot handles first contact and routine questions, collects the details your team needs, and hands over to a person with the full conversation when the matter needs judgement.
Fees, timings, location, documents required, whether a doctor is available on Friday. Front-office staff spend their day typing replies they have typed a hundred times. A chatbot answers these at once and consistently, and the staff member picks up only where a real decision or a worried customer is involved.
An enquiry that lands at night or during Friday prayers waits, and a waiting prospect contacts the next institution on the list. The bot replies immediately, captures name, requirement and preferred callback time, and creates the lead in your CRM so nothing depends on someone scrolling back through chats.
When enquiries sit on personal phones, the business has no history. If the staff member resigns, the conversations leave with him. A business chatbot on an official number logs every exchange against the customer, which protects both the customer and the firm.
Education and coaching
Admission bots that explain courses, batches, fees and hostel options, share the application link and book a counselling slot, built for the entrance coaching and self-financing college season.
Healthcare and hospitals
Appointment booking, doctor availability, directions and report collection status for hospitals and clinics in Perinthalmanna, Tirur and Manjeri, with handover to the desk for anything clinical.
Remittance and travel services
Package and fare enquiries, document checklists for Umrah and visit visas, and booking status, answered on WhatsApp for travellers and for relatives enquiring from abroad.
A chatbot is only as good as the answers behind it, so we start by collecting your real enquiries, usually through a visit to your front desk in Malappuram and an export of past chats. We write and test the flows with your staff, launch to a limited audience first, and review transcripts with you every week in the early period. The build itself is remote from Kochi.
Case studies
DSV Global Transport and Logistics
DSV — ERPNext Asset Tagging Cut Untraceable Assets 21%
Indus Motor Company Private Limited
Indus Motor — ERPNext Cut Stock-Outs 40% Across Showrooms
Valiyaveedans Interiors
Valiyaveedans Interiors — ERPNext Halved Quotation Turnaround
Yes. The language models we use understand Malayalam script, English and Malayalam written in English letters, which is how most people in the district actually type. We test with your real past messages, including local spellings of place names, and tune the replies until your own staff find them natural.
It works on the WhatsApp Business platform, which requires a number registered for that purpose. Your present number can often be moved across, or a new official number can be introduced. We handle the registration, message templates and approval steps as part of the project.
It says so and transfers the chat to a staff member, along with the conversation so far. It does not invent fees, medical advice or availability. Handover rules are set by you: by topic, by time of day, or whenever the customer asks for a person.
More services in Malappuram
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Kochi (Kadavanthra & Infopark) · Thiruvananthapuram · across India & overseas · In business since 2011