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In Malappuram the enquiry usually arrives on WhatsApp, often in Malayalam typed in English letters, and often after office hours; a chatbot built for that reality answers it.
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Photo: Truebrother · CC BY-SA 4.0, cropped · via Wikimedia Commons
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Yes. The language models understand Malayalam script, English and Malayalam written in English letters, which is how most people here type. We test with your real past messages, including local spellings of place names, until your own staff find the replies natural.
It works on the WhatsApp Business platform, which requires a number registered for that purpose. Your present number can often be moved across, or a new official number introduced. We handle registration, message templates and approvals as part of the project.
It says so and transfers the chat to a staff member, along with the conversation so far. It does not invent fees, medical advice or availability. Handover rules are set by you: by topic, by time of day, or whenever the customer asks for a person.
After a first conversation about the channel, the questions customers ask and the data the bot must read, we agree the scope and send you a written quotation. The price, the deliverables and the timeline are fixed against that scope before any work starts, so nothing grows without your sign-off.
You speak to someone who does this work, not a call centre. They ask about the channel, the questions customers ask most and where the answers live today. If it looks like a fit, we agree the scope and put it in writing, with the timeline, before any work starts. If it does not, we tell you.
Ask any admissions desk in Valanchery, any hospital front desk in Manjeri or any Umrah operator near Kondotty how customers reach them, and the answer is the same: WhatsApp first, a phone call second, the website a distant third. Messages come in Malayalam, English and Manglish, at all hours, and many are from relatives in the Gulf writing in their evening.
Acube builds AI chatbots for WhatsApp, websites and apps that answer from your own information: course lists and fees, doctor schedules, package details, stock and order status from ERPNext. The bot handles first contact and routine questions, collects the details your team needs, and hands over to a person with the full conversation when the matter needs judgement.
Case studies
JPC Enterprises
JPC Enterprises — ERPNext Cut Procurement Delays 40% on Offshore EPC Projects
Valiyaveedans Interiors
Valiyaveedans Interiors — ERPNext Halved Quotation Turnaround
BSS Green Life Solar Division
BSS Green Life Solar — ERPNext, CRM & a Geo-Tagged Site-Survey App
Fees, timings, location, documents required, whether a doctor sits on Friday. Front-office staff spend their day typing replies they have typed a hundred times. A chatbot answers these at once and consistently, and a person picks up only where a real decision is involved.
An enquiry that lands at night or during Friday prayers waits, and a waiting prospect contacts the next institution on the list. The bot replies immediately, captures name, requirement and callback time, and creates the lead in your CRM.
When enquiries sit on personal phones, the business has no history. If the staff member resigns, the conversations leave with him. A bot on an official number logs every exchange against the customer, which protects both the customer and the firm.
An example
The agency office beside the airport road closes at eight, but the messages do not stop. A man in Riyadh asks whether his parents' passports need renewal for the next group; the bot checks the expiry rule it was given, replies in Malayalam, and asks him to upload a photo of the passport page. A woman in Tirur wants the departure date and price for the group after Ramadan; the bot answers from the current package sheet and books her a call for Monday morning. When a caller asks about a wheelchair for his mother, the bot says a person will reply, and the owner sees the whole thread with his coffee.
A chatbot is only as good as the answers behind it, so we start by collecting your real enquiries, usually through a visit to your front desk in Malappuram and an export of past chats. We write and test the flows with your staff, launch to a limited audience, and review transcripts with you weekly in the early period. The build itself is remote from Kochi.
One channel, one job. For example support on your website, or lead capture on WhatsApp.
Ground it on your content. Your FAQs, policies and live data, with handover rules and tone set.
Pilot and measure. Deflection, captured leads and satisfaction against today's baseline.
Tune with people. Transcripts reviewed and gaps fixed until accuracy clears your bar.
Expand. More channels, languages and jobs once the first one pays off.
The scope and timeline are agreed in writing before work starts.
Education and coaching
Admission bots that explain courses, batches, fees and hostel options, share the application link and book a counselling slot, built for the coaching and self-financing college season around Valanchery and Kottakkal.
Healthcare and hospitals
Appointment booking, doctor availability, directions and report collection status for hospitals in Perinthalmanna, Tirur and Manjeri, with handover to the desk for anything clinical.
Remittance and travel services
Package and fare enquiries, document checklists for Umrah and visit visas, and booking status, answered on WhatsApp for travellers flying from Karipur and for relatives enquiring from abroad.
Calicut International Airport, Karipurtransport
international airport (AAI), located in Malappuram district near Kondotty; heavy Gulf traffic; cargo handled via AAICLAS
Heavy Gulf traffic through the airport near Kondotty sustains a belt of ticketing and Umrah agencies whose enquiries arrive from two time zones at once.
Source: aai.aeroThunchath Ezhuthachan Malayalam University, Tirurinstitution
state language university (2012)
The state language university sits in Tirur, a reminder that customers here expect Malayalam, not a menu in English, and a bot is tested against that expectation.
Source: malayalamuniversity.edu.inValancherymarket
commercial and education hub of south Malabar on NH 66
An education hub on NH 66 where colleges and coaching centres compete for the same students every June, and the first reply often decides the enrolment.
Source: en.wikipedia.orgPlaces and organisations are named for local context only. Acube Innovations is not affiliated with or endorsed by them.
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Kochi (Kadavanthra & Infopark) · Thiruvananthapuram · across India & overseas · In business since 2011