Loading…
Loading…
Also serving Kalpetta
When the system stops on a harvest morning in Wayanad, nobody can wait for a visit from the plains; an ERPNext support contract means someone answers the same day.
Trusted by 200+ organisations across India & overseas — including
Distance shapes how support has to work in Wayanad. The district has no railway and no airport, and every road in climbs a ghat. A business in Mananthavady or Kalpetta that depends on a freelancer from another city learns this the first time something breaks during the season. The purchase counter keeps working on paper, and the backlog takes a fortnight to clear.
Our ERPNext support and AMC gives you a named team, a ticket system, agreed response times and scheduled care: backups that are tested, updates applied with notice, user access reviewed, and small changes handled without a new project each time. Nearly all of it is remote, which suits a hill district. For Wayanad we also plan support around your calendar, with extra attention during picking and the tourist peak.
Many ERPNext sites in smaller towns were installed by one individual who has since moved on. Nobody knows the server password or what was customised. We take over such systems with an audit first, then document and stabilise them before any further work.
A backup that has not been tested is only a hope. For a dairy or agro-processing unit with daily farmer payments in the system, losing a week of data is a serious matter. We schedule backups, store them off the server and run restore tests.
Resorts and homestays take on front desk and stores staff each season, and training walks out when they do. Support includes short refresher sessions over video and simple written guides, so a new joiner in Vythiri is billing correctly within the first few days.
Agro-processing and dairy
Daily procurement and payment cycles leave no room for downtime. Monitoring, tested backups and a quick response path keep collection, billing and farmer payments running, and month-end reports are checked before they go to the board or society.
Homestays and resorts
Seasonal user changes, POS issues at the restaurant counter, GST rate queries and report requests are handled through tickets, with priority raised during holiday weeks when a fault costs the most.
Spice cultivation and trading
Rate changes, new item grades, year-end closing and stock reconciliation support for traders in Sulthan Bathery and Pulpally, along with help when an auditor asks for a report in a particular layout.
Support for Wayanad is run from Kochi by phone, ticket and secure remote access, which resolves the large majority of issues without travel. When a problem needs eyes on the ground, such as a network fault at a collection centre or retraining a whole counter team, we schedule a visit. Each contract has a named contact who knows your setup, so you do not explain it afresh on every call.
Case studies
Kochi Metro Rail Limited (KMRL)
Kochi Metro (KMRL) — ERPNext Property & Lease Management, Zero Paper
Della Fashions
Della Fashions — ERPNext POS Made Checkout 60% Faster Across Every Outlet
Dumas Bakes N Meals Private Limited
Dumas Bakes N Meals — ERPNext Lifted On-Time Deliveries by Over 40%
Yes. We start with a paid health check covering the server, version, backups, custom code and user roles. You get a plain written report. If the system is sound we take it under AMC as it is; if not, we agree a short stabilisation plan first.
By phone first. Most Wayanad clients keep a mobile data connection as a fallback, and a hosted ERPNext can be reached from any working device. If the fault is on your premises network, we guide your local technician over a call.
No. It also covers version updates, security patches, performance checks, user training and small improvements such as a new report or print format. The aim is a system that keeps improving through the year, and fewer urgent calls as a result.
Get a clear plan, an honest timeline, and a fixed scope. Talk to a real expert today — whether or not you work with us.
or write to info@acube.co
Kochi (Kadavanthra & Infopark) · Thiruvananthapuram · across India & overseas · In business since 2011