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Know what is covered before you open the phone, sell extended cover as a habit rather than an afterthought, and get back what the manufacturer owes you.
Free, no-obligation consult — just a real person.
Official ERPNext Partner
In business since 2011 · 200+ clients
Warranty is where a service business quietly loses money twice. Once at the counter, where an unclear coverage position gets resolved in the customer's favour because the queue is long. And once behind the counter, where work done on the manufacturer's behalf is claimed, a part goes back, and nobody ever confirms that a credit came the other way.
Neither loss appears in any report, because the thing that did not happen never generates a record. This makes both of them visible.
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, because nobody can quickly establish what applies.
, a year after they lost it.
, and nobody could tell you what is outstanding.
are not tracked, and some never come back.
, so the attach rate is whatever it happens to be.
, even though the obligation runs for two years.
The IMEI is the key. Because every handset you sold left against a validated IMEI, a device coming back for repair identifies itself: whether you sold it, when, what cover came with it, whether an extended plan was added, and whether either is still running.
That takes the most contentious conversation in the shop — who is paying for this — and turns it into a lookup that happens before the device is opened and before anyone quotes a price. The customer gets a straight answer, and your staff are not negotiating on your behalf without the facts.
| How it works | |
|---|---|
| Sold as a product | On the same bill as the handset, at the point where the customer is already deciding |
| Coverage items | What the plan actually covers is defined, so the counter answer is the same in every branch |
| Term and expiry | Tracked from the sale, with the certificate available to the customer on a private link |
| Revenue recognition | Recognised across the term of the plan, not all on day one — because the obligation lasts as long as the cover does |
| Renewal | Cover about to lapse becomes a call list rather than a lost customer |
That deferred-revenue treatment is worth a moment. Booking two years of extended-warranty income in the month you sold it flatters this month and quietly borrows from the next twenty-three — and leaves you carrying an obligation with no matching income. Recognising it across the term is both the correct treatment and the only version that tells you whether the product is actually profitable once claims are counted.
from the IMEI, before work starts.
that generated it, with the fault and the parts involved — so the claim and the repair are the same story, not two records that have to be matched later.
, tracked out with the claim reference.
Anything outstanding past its expected turnaround appears on the ageing, rather than depending on someone remembering.
to the claim and closed. What has not come back stays visible until it does.
The prompt appears on the bill before it is printed, while the customer is still deciding about the handset.
Attach rate is part of what a salesperson is measured and paid on, so it stops depending on individual enthusiasm.
Expiring cover generates a call list — one of the few outbound calls a customer is genuinely glad to receive.
On a private link, downloadable, rather than a piece of paper in a drawer.
| Report | The question it answers |
|---|---|
| Warranty register | What is covered, by whom, and until when |
| Warranty claim cost | What warranty work is costing, and who is meant to be paying for it |
| Warranty versus chargeable mix | How much of your bench is work somebody else funds |
| Extended warranty attach rate | By branch and by salesperson |
| Expiring warranty upsell list | Cover about to lapse, as a call list |
| OEM return ageing | What went back to the manufacturer and has not come back |
| Today | After |
|---|---|
| Coverage decided by argument | Coverage answered from the IMEI, before the device is opened |
| The customer asked for a lost bill | Their purchase found by the handset itself |
| Claims raised and forgotten | Claims tracked to the credit, with ageing on what is late |
| Parts sent back, never chased | Returns tracked out and matched back |
| Extended warranty sold when remembered | Prompted on the bill, and on the incentive |
| Two years of cover booked in one month | Revenue recognised across the term |
Official ERPNext Partner
From the IMEI. Because the handset was sold against a validated IMEI, the sale, its date, its cover and any extended plan are all found from the device itself — no bill required from the customer.
Then it is treated as what it is: an out-of-warranty or manufacturer-warranty device, taken in with the make and model recorded by hand. Plenty of service work comes through the door that way.
Recognised across the term of the plan rather than in the month of sale, which is both the correct accounting treatment and the only way to see whether the product is profitable after claims.
Yes — that is the point of the OEM return flow. Claims and physical returns are tracked out, chased when they age, and matched back when the credit or replacement arrives.
Yes. Plans, coverage items and terms are yours to define, including in-house cover you offer as a differentiator.
A warranty certificate on a private link, downloadable as a PDF — considerably harder to lose than a printed slip.
It should. Once you can see the warranty-versus-chargeable mix and what claims actually cost, the pricing conversation moves from instinct to arithmetic.
Get a clear plan, an honest timeline, and a fixed scope. Talk to a real expert today — whether or not you work with us.
Kochi (Kadavanthra & Infopark) · Thiruvananthapuram · across India & overseas · In business since 2011