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Also serving Kasargod
A customer writes in Malayalam, his cousin in Kannada and their uncle in Sharjah writes in English at midnight. One well-built chatbot answers all three from the same records.
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Photo: Vinayaraj · CC BY-SA 3.0, cropped · via Wikimedia Commons
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It will sound like whatever you approve. We write the tone with you and read real transcripts in the first fortnight. The bot also says plainly that it is an assistant, because a customer who works that out later feels tricked.
Yes, where the data exists in a system it can read. Connected to ERPNext it answers from the same stock and order records your counter uses. Without a system behind it, a bot can only repeat what somebody last typed into it.
It says so and hands over. We set the boundaries in writing: prices it may quote, commitments it may not make, and subjects it must always pass to a person. A wrong confident answer is worse than no answer.
After a first conversation about the channel, the questions customers ask and the data the bot must read, we agree the scope and send you a written quotation. The price, the deliverables and the timeline are fixed against that scope before any work starts, so nothing grows without your sign-off.
You speak to someone who does this work, not a call centre. They ask about the channel, the questions customers ask most and where the answers live today. If it looks like a fit, we agree the scope and put it in writing, with the timeline, before any work starts. If it does not, we tell you.
Kasaragod sits on a language border, and every counter here knows it. A showroom in Uppala takes messages in three languages before lunch. A resort on the coast is asked about tariffs by travellers from Bengaluru and Mangaluru. Most of that traffic now arrives on WhatsApp, and most of it waits until somebody is free.
A chatbot handles the routine share of those conversations. Ours are grounded in your own information, whether that is stock, a price list, a timetable or a refund policy, so the answer comes from record and not from guesswork. They run on WhatsApp, on your website, or both. When a question needs judgement the chat is passed to a person with its history intact.
Case studies
Kera Cabs
Kera Cabs — 55% of Bookings Moved Off the Phone and Into the App
Kerala State Road Transport Corporation (KSRTC)
KSRTC — ERPNext Courier System Delivered ₹1 Crore in Profit
Connect N Cabs Tours & Travels Pvt. Ltd.
Connect N Cabs — A Custom Travel ERP That Lifted Fleet Utilisation 35%
Opening hours, availability, rates, warranty, directions. Staff answer them over and over while the customer standing at the counter waits. A bot takes that share, answers instantly at any hour and keeps the tone you approve, which frees the desk for the work only people can do.
Near the border a sentence may start in Malayalam and finish in Kannada, with English product names in the middle. That defeats a keyword menu. A language model reads the intent, replies in the language the customer used, and does not force anyone to choose from a list first.
A message sent at half past ten at night from the Gulf is a live enquiry. Answered next afternoon it is usually a lost one. The bot replies at once, captures what is needed, books the callback and leaves your staff a short, ready brief for the morning.
An example
The shutters at an Uppala showroom come down at nine, and the messages keep arriving. A customer in Mangaluru asks in Kannada whether a model is in stock; the bot checks and says it is, at the branch nearer the border. A brother in Dubai asks about the exchange offer and gets the terms word for word from the file the owner approved. A third message is a warranty claim, which the bot does not attempt: it records the bill number and says a person will reply after ten. By half past eight the manager has two live enquiries waiting.
We start from your real messages, not a template. A week of past conversations shows the twenty questions that make up most of the traffic. We then load your own price list, timetable or policy, build the flows and test with staff acting as customers. Training is on site in Kasaragod; tuning continues from Kochi once real conversations arrive.
One channel, one job. For example support on your website, or lead capture on WhatsApp.
Ground it on your content. Your FAQs, policies and live data, with handover rules and tone set.
Pilot and measure. Deflection, captured leads and satisfaction against today's baseline.
Tune with people. Transcripts reviewed and gaps fixed until accuracy clears your bar.
Expand. More channels, languages and jobs once the first one pays off.
The scope and timeline are agreed in writing before work starts.
Retail and trading
Stock and price questions answered from live records, festival offers explained, order status returned against a bill number, and a booking taken for a showroom visit in the wedding season without a call being missed.
Tourism and hospitality
Enquiries about rooms, tariffs, routes to Bekal and airport transfers answered in the traveller's language, with available dates read from your booking sheet so nothing is promised twice.
Retail showrooms and hospitals
Appointment requests, timings, department details and document checklists handled in chat, with the caller pushed to a person the moment the question becomes clinical or commercial rather than routine.
Uppala townmarket
the retail and trade hub for the north of the district near the Karnataka border; textiles, jewellery, food and automobile trades
Its textile, jewellery and hardware shops draw customers from both sides of the border, so a single counter is asked the same questions in two languages every day.
Source: en.wikipedia.orgCentral University of Kerala, Periyainstitution
central university established 2009 on Tejaswini Hills near Kanhangad; 12 schools and 30-plus departments
A campus with many departments answers admission, hostel and fee questions in volume each season, and most of them are the same twenty questions asked by different people.
Source: en.wikipedia.orgKasaragod Municipalitylocal body
Offices in Kasaragod town field routine queries about certificates, timings and documents required, which a grounded assistant can answer around the clock without adding counter staff.
Source: kasargod.nic.inPlaces and organisations are named for local context only. Acube Innovations is not affiliated with or endorsed by them.
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Kochi (Kadavanthra & Infopark) · Thiruvananthapuram · across India & overseas · In business since 2011