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When the billing counter at a Changanassery dealership stops on a Saturday, somebody has to answer; ERPNext support and AMC is that somebody, with agreed response times.
Trusted by 200+ organisations across India & overseas — including
An ERP is not finished on go-live day. A GST rule changes, a new branch opens in Ettumanoor, a user leaves and takes the knowledge of month-end closing with them, or the server fills up during the pilgrim season rush at Erumely. Businesses in Kottayam that had ERPNext installed by a freelancer or an in-house person often find, a year later, that nobody owns these problems.
Our support and annual maintenance contract covers the things that keep the system trustworthy: troubleshooting, user questions, monitoring, backups that are tested by restoring them, version upgrades, small changes and refresher training. Issues are logged as tickets with priorities and response commitments, so a stopped invoice counter is treated differently from a request for a new report column.
In many Kottayam firms a single accountant, or a nephew who studied computers, understands how ERPNext was set up. When that person is away, work waits. A support contract puts the knowledge with a team that has documented your configuration and can answer any user.
A rubber dealer's whole receivables ledger may sit on one server in a back room at Kanjikuzhi. A backup that has never been restored is only a hope. We schedule backups, copy them off site and carry out restore tests, so recovery is a known procedure.
Older ERPNext versions miss statutory changes and security fixes, but upgrading feels risky, so it is put off. Under AMC, upgrades are rehearsed on a staging copy with your data and customisations, users are told what will change, and the switch is made outside working hours.
Automobile and machinery dealerships
Showrooms and workshops cannot stop billing on a delivery day. Priority support for invoicing, spares issue and job cards, help with year-end stock and scheme reconciliations, and user training whenever counter staff change.
Natural rubber and latex products
Support through the trading day for purchase and sales entries, help with e-way bills for consignments leaving Kottayam, stock valuation queries at month end, and configuration changes when statutory returns shift.
Banking and cooperative finance
Cooperative banks and finance firms need careful user permissions, audit trails and day-end routines. We handle role changes, properly approved corrections in locked periods, report fixes before audit, and monitoring so that interest schedulers do not fail silently.
Support is remote by design, since a fix given over a call the same morning beats a visit the next day. Tickets come in by email, phone or WhatsApp and are handled by a named team at Kochi. For Kottayam clients a visit is still easy to arrange for an annual review, a training session for new staff, or an upgrade day.
Case studies
Indus Motor Company Private Limited
Indus Motor — ERPNext Cut Stock-Outs 40% Across Showrooms
Queue Off
Queue Off — Digital Payments That Work on a Feature Phone, With No Internet
Della Fashions
Della Fashions — ERPNext POS Made Checkout 60% Faster Across Every Outlet
Yes. We start with a health check of the server, version, customisations and backups, and tell you plainly what we find. Once that baseline is agreed, the site comes under the same support terms as one we implemented ourselves.
A stoppage that blocks billing or dispatch is the highest priority and is picked up at once under the response commitment in your contract. Because we monitor hosted sites, we often know before you call. Lower priorities such as report changes are scheduled.
Most issues are solved faster remotely, but we do travel. Kottayam is a short drive from Kochi, so review meetings, user training and upgrade days can be held at your premises in Kottayam town, Pala, Changanassery or elsewhere in the district when the contract includes them.
Get a clear plan, an honest timeline, and a fixed scope. Talk to a real expert today — whether or not you work with us.
or write to info@acube.co
Kochi (Kadavanthra & Infopark) · Thiruvananthapuram · across India & overseas · In business since 2011