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Admission season in Kottayam means phones that never stop; a chatbot that knows your prospectus answers the routine questions so your staff can handle the real ones.
Trusted by 200+ organisations across India & overseas — including
Every May and June, college and school offices across Kottayam, from the campuses around Athirampuzha to the coaching centres of Pala, answer the same enquiries about courses, fees, hostels and last dates. Hospitals face the same pattern with doctor timings and appointment slots, dealerships with variants and service bookings, and cooperative banks with interest rates and loan eligibility. The answers exist. The staff time to repeat them does not.
We build chatbots for websites, WhatsApp and mobile apps that answer from your own documents and data, in Malayalam and English. They can look up live information, such as a fee balance or a service status, from ERPNext or another system, collect an enquiry with the details your team needs, and pass the chat to a person when the question is sensitive or unclear. Every conversation is logged for review.
A parent abroad or a working customer often writes at night, when nobody is at the desk. By morning the enquiry has gone elsewhere. A chatbot replies at once, captures name, need and number, and places the lead in your CRM for follow-up.
A front desk in Kottayam town may spend most of the morning giving out timings and fee details. When a bot handles those, the same people have time for counselling, complaints and the conversations that decide an admission or a sale.
Two clerks may quote two different last dates or interest rates. A chatbot answers only from the approved document, and when the circular changes, the answer changes everywhere at the same moment.
Education and healthcare
Course, fee and hostel questions answered from the prospectus, application status lookups, and for hospitals doctor schedules, appointment requests and directions, with handover to the front desk for anything clinical.
Automobile and machinery dealerships
Model and variant information, test-drive and service booking requests, service status lookups by vehicle number, and enquiry capture that reaches the right branch in Kottayam, Changanassery or Pala.
Banking and cooperative finance
Deposit and loan scheme details, document checklists, branch timings and EMI due dates on request after verification, with strict limits on what account information is ever shown in a chat.
We start by collecting the questions your staff actually receive, often by sitting at a front desk in Kottayam for a day and reading past message threads with your permission. The bot is built and tested in Kochi, reviewed with your team, and launched on one channel first. Logs are reviewed together in the early weeks to fix weak answers.
Case studies
Indus Motor Company Private Limited
Indus Motor — ERPNext Cut Stock-Outs 40% Across Showrooms
Queue Off
Queue Off — Digital Payments That Work on a Feature Phone, With No Internet
Della Fashions
Della Fashions — ERPNext POS Made Checkout 60% Faster Across Every Outlet
Yes. It can run on WhatsApp through the official business API, on your website, or inside your app, using the same knowledge and rules. For most Kottayam institutions WhatsApp is where enquiries already arrive, so it is usually the first channel.
It is restricted to your approved content and told to say it does not know when that is the case. Unclear or sensitive questions go to a person. Conversations are logged, and wrong or weak replies are corrected in the source material during regular reviews.
Yes. People commonly type Malayalam in English script or mix the two languages in one sentence. Modern language models handle this well, and we test with real messages from your own enquiry history before launch.
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Kochi (Kadavanthra & Infopark) · Thiruvananthapuram · across India & overseas · In business since 2011