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Also serving Trivandrum
Many ERPNext systems in Thiruvananthapuram were set up by a freelancer or a former employee who has since moved on. An AMC puts a named team behind the system again.
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Yes. We start with a paid health check that covers the server, versions, custom code and data integrity, and share the findings in writing. If the system is sound we take it under AMC as it is. If not, we say what must be fixed first.
Most issues are resolved faster remotely, and that is the default. For user training, audits, major upgrades and go-live of new modules, our team visits your premises in the city or elsewhere in the district.
Per-incident help is billed each time and carries no guaranteed response. An AMC is an annual agreement with defined response times, preventive maintenance, upgrades and an allowance for small changes. We help you choose after the health check.
It depends on the support you choose. Ad-hoc support is billed by the hour as you need it. An AMC is one planned fee, quoted in writing after we review your setup, your users and your customisations, and it includes priority response and scheduled upgrades.
You speak to someone who does this work, not a call centre. They ask about your ERPNext version, customisations, hosting and what is going wrong today. If it looks like a fit, we agree the scope and put it in writing, with the timeline, before any work starts. If it does not, we tell you.
ERPNext is popular in the capital precisely because it is open source. A Technopark founder installs it on a cloud server, a hospital's IT officer configures it over a few weekends, a society engages a freelance developer. It works, until the person who understood it takes a job elsewhere or is transferred. Then a failed backup or an expired certificate becomes a crisis with nobody to call.
Our support and annual maintenance contracts cover what keeps a live system healthy: issue resolution, monitoring, tested backups, security patches, version upgrades, user training and small changes. Acube is an Official ERPNext Partner with an office in Thiruvananthapuram and a head office in Kochi, so help arrives quickly and a visit follows when the problem needs one.
Case studies
Biotech Research Society, India (BRSI)
BRSI — Association Management Software for a National Scientific Society
Kera Cabs
Kera Cabs — 55% of Bookings Moved Off the Phone and Into the App
DSV Global Transport and Logistics
DSV — ERPNext Asset Tagging Cut Untraceable Assets 21%
Passwords, server access and custom scripts sit in one person's head. We begin every takeover with an audit of the server, the apps installed and the custom code, then document it, so the organisation no longer depends on any single individual, ours included.
Systems left untouched for years drift several versions behind and miss security fixes and GST changes. We plan upgrades on a copy first, test custom apps and print formats, and move production only when users have checked their own screens.
A backup that has never been restored is a hope, not a plan. We schedule automated backups to separate storage, run restore tests, and record how long recovery actually takes, which matters for a hospital that bills through the night.
An example
At half past one in the morning a monitoring alert says a disk on a hospital's server is nearly full. The night-shift clerk has not noticed anything yet; billing is still going out, only slowly. Our engineer on call clears old log files, moves the backup archive to separate storage and leaves a note on the ticket. At eight the administrator reads it over tea, along with a recommendation to add space before the next quarter. Nothing was lost, no counter stopped, and the morning conversation is about capacity planning rather than about who deleted what.
Support runs through a ticketing desk with response times agreed in writing, remote access for most fixes, and scheduled health reviews. Because we have a presence in Thiruvananthapuram, on-site visits for training new staff, year-end closing or a difficult upgrade are easy to arrange. You get a named account contact rather than a helpline.
Understand your setup. We review your ERPNext version, customisations, hosting and backups.
Choose ad-hoc or AMC. Pay as you go, or a fixed plan with priority response; we recommend honestly.
Defined response times. A response-time agreement tied to severity, and a named point of contact.
Keep it healthy. Monitoring, tested backups, safe upgrades and training as the business changes.
The scope and timeline are agreed in writing before work starts.
Healthcare and hospitals
Billing and pharmacy counters cannot wait for office hours. Hospitals need priority response, monitoring that catches a full disk before users notice, and a documented recovery plan the administration has seen and approved.
Government and public administration
PSUs and government-linked societies face staff transfers and audit seasons. Support here means retraining new users, keeping role permissions tidy, producing audit trails on request and maintaining written documentation of every change.
IT/ITeS and software
Software companies often self-host ERPNext and then have no time to look after it. We take over upgrades, performance tuning and integrations with their billing and HR tools, so their own engineers stay on client work.
Technopark, Kazhakkoottampark
State-owned IT campus founded July 1990; the park's own site lists 540 companies, 84,000+ employees and about 768 acres as of 2026, plus a Technocity phase at Pallippuram
Product companies here self-host ERPNext on their own cloud accounts and then find no engineer free to patch it, which is where a maintenance contract quietly earns its fee.
Source: technopark.inSree Chitra Tirunal Institute for Medical Sciences and Technologyinstitution
institute of national importance with a hospital wing and a biomedical technology wing
Hospitals in this belt bill around the clock, so response times and a tested recovery plan matter far more than the number of features in the contract.
Source: sctimst.ac.inThiruvananthapuram District Panchayatlocal body
Bodies working to a transfer cycle lose trained users regularly, so retraining, tidy role permissions and written documentation are a standing part of support.
Places and organisations are named for local context only. Acube Innovations is not affiliated with or endorsed by them.
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Kochi (Kadavanthra & Infopark) · Thiruvananthapuram · across India & overseas · In business since 2011