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Also serving Trivandrum
Many ERPNext systems in Thiruvananthapuram were set up by a freelancer or a former employee who has since moved on. An AMC puts a named team behind the system again.
Trusted by 200+ organisations across India & overseas — including
ERPNext is popular in the capital precisely because it is open source. A Technopark founder installs it on a cloud server, a hospital's IT officer configures it over a few weekends, a society engages a freelance developer. It works, until the person who understood it takes a job in Bengaluru or is transferred. Then a failed backup, a slow report or an expired certificate becomes a crisis with nobody to call.
Our support and annual maintenance contracts cover the things that keep a live system healthy: issue resolution, monitoring, tested backups, security patches, version upgrades, user training and small changes. Acube is an Official ERPNext Partner with an office in Thiruvananthapuram and a head office in Kochi, so a Trivandrum client gets remote help quickly and a visit when the problem needs one.
Passwords, server access and custom scripts sit in one person's head. We begin every takeover with an audit of the server, the apps installed and the custom code, then document it, so the organisation no longer depends on any single individual, ours included.
Systems left untouched for years drift several versions behind and miss security fixes and GST changes. We plan upgrades on a copy first, test custom apps and print formats, and move production only when users have checked their own screens.
A backup that has never been restored is a hope, not a plan. We schedule automated backups to separate storage, run restore tests, and record how long recovery actually takes, which matters for a hospital that bills through the night.
Healthcare and hospitals
Billing and pharmacy counters cannot wait for office hours. Hospitals need priority response, monitoring that catches a full disk before users notice, and a documented recovery plan that the administration has seen and approved. Night-shift users get an escalation number.
Government and public administration
PSUs and government-linked societies face staff transfers and audit seasons. Support here means retraining new users, keeping role permissions tidy, producing audit trails on request and maintaining written documentation of every change. Year-end closing help is part of the arrangement.
IT/ITeS and software
Software companies often self-host ERPNext and then have no time to look after it. We take over upgrades, performance tuning and integrations with their billing and HR tools, so their own engineers stay on client work.
Support runs through a ticketing desk with response times agreed in writing, remote access for most fixes, and scheduled health reviews. Because we have a presence in Thiruvananthapuram, on-site visits for training new staff, year-end closing or a difficult upgrade are easy to arrange. You get a named account contact rather than a general helpline.
Case studies
Indus Motor Company Private Limited
Indus Motor — ERPNext Cut Stock-Outs 40% Across Showrooms
Biotech Research Society, India (BRSI)
BRSI — Association Management Software for a National Scientific Society
Kerala State Road Transport Corporation (KSRTC)
KSRTC — ERPNext Courier System Delivered ₹1 Crore in Profit
Yes. We start with a paid health check that covers the server, versions, custom code and data integrity, and share the findings in writing. If the system is sound we take it under AMC as it is. If not, we say what must be fixed first.
Most issues are resolved faster remotely, and that is the default. For user training, audits, major upgrades and go-live of new modules, our team visits your premises in the city or elsewhere in Thiruvananthapuram district. Visits are planned so that they do not disrupt working hours.
Per-incident help is billed each time and carries no guaranteed response. An AMC is an annual agreement with defined response times, preventive maintenance, upgrades and a set allowance for small changes, which makes the yearly cost predictable. We help you choose after the health check.
More services in Thiruvananthapuram
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Kochi (Kadavanthra & Infopark) · Thiruvananthapuram · across India & overseas · In business since 2011