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Also serving Trivandrum
Tourists, students and citizens all message Thiruvananthapuram organisations outside office hours. An AI chatbot grounded in your own information answers them when your staff cannot.
Or call +91 62358 66111
Photo: Shishirdasika · CC BY-SA 4.0, cropped · via Wikimedia Commons
Trusted by 200+ organisations across India & overseas — including
An example
December on the north cliff, and a twelve-room guesthouse in Varkala Municipality has one person on the desk. Through the night the WhatsApp assistant has handled a couple from Berlin asking about a taxi from Shanghumugham airport, a family from Sharjah asking if the rooms have a kitchenette, and a yoga teacher asking about long-stay rates in January. Each got an answer from the guesthouse's own rate card and house rules, and each left dates and a phone number. At seven the owner reads three summaries, confirms the airport pickup with her regular driver, and replies personally to the long-stay request because it needs a negotiation. The assistant was told never to quote a discount, so it did not.
A traveller in Europe asks a Varkala guesthouse about airport transfers at what is midnight here. A parent in the Gulf wants to know the last date for admission to a college affiliated to the University of Kerala. Each question is simple, each has a correct answer written down somewhere, and each usually waits until morning. Some enquirers wait. Many go elsewhere.
We build chatbots for websites, WhatsApp and apps that answer from your approved content: rate cards, prospectuses, policies, published orders and ERP data. They reply in English and Malayalam, capture the enquirer's details when that is useful, and pass the conversation to a person when it goes beyond their brief. For Trivandrum organisations the build is tested on real questions from your inbox.
Case studies
Connect N Cabs Tours & Travels Pvt. Ltd.
Connect N Cabs — A Custom Travel ERP That Lifted Fleet Utilisation 35%
EVM Wheels (part of the EVM Group)
EVM Wheels — 70% of Self-Drive Rentals Now Book Themselves Through the App
Kera Cabs
Kera Cabs — 55% of Bookings Moved Off the Phone and Into the App
International guests and non-resident Keralites write from other time zones. A chatbot that can quote availability rules, describe rooms or programmes and take contact details means the morning shift starts with qualified leads, not unanswered messages.
Reception and office staff repeat the same answers about timings, fees and documents. Moving these to an assistant frees them for the visitor standing at the counter and the cases that need judgement.
When five people answer from memory, five versions of a policy circulate. A chatbot answers only from the current approved document, and updating that document updates every reply. That matters in institutions where fees, dates and rules change every year.
We collect your source documents, agree what the chatbot should and should not answer, and build a first version for your team to test. Launch begins on one channel, usually the website or WhatsApp. Our Thiruvananthapuram office runs the content workshops and staff briefing in person, and transcripts are reviewed with you after launch to improve the replies.
One channel, one job. For example support on your website, or lead capture on WhatsApp.
Ground it on your content. Your FAQs, policies and live data, with handover rules and tone set.
Pilot and measure. Deflection, captured leads and satisfaction against today's baseline.
Tune with people. Transcripts reviewed and gaps fixed until accuracy clears your bar.
Expand. More channels, languages and jobs once the first one pays off.
The scope and timeline are agreed in writing before work starts.
Tourism and hospitality
Hotels, Ayurveda centres and tour operators serving Kovalam, Varkala and the temple city can answer questions on packages, transfers and seasons, collect dates and guest counts, and hand a ready enquiry to reservations. Seasonal offers are updated in one place.
Higher education
Colleges and coaching institutes handle a flood of admission queries each year. An assistant built on the prospectus and fee rules answers eligibility, dates and hostel questions, and records each lead for the admissions office.
Government and public administration
Public bodies and PSUs can offer guidance on services, forms and required documents drawn from published orders, in both languages, with clear handover to an officer for anything that is not covered. Usage reports show what citizens ask most.
Yes. The same knowledge base can serve a website widget, WhatsApp through the official business API, and a mobile app. Most clients start with one channel, see how people use it, and then extend to the others.
Largely, yes. People in Thiruvananthapuram often mix Malayalam and English or type Malayalam in Roman script, and we test for exactly that. Where the assistant is not confident about a message, it asks a clarifying question or brings in a person.
We define topics the chatbot must not handle, such as medical advice, complaints or legal matters. For those it gives a short, polite reply and routes the conversation to the right staff member with the chat history attached. You decide that list.
After a first conversation about the channel, the questions customers ask and the data the bot must read, we agree the scope and send you a written quotation. The price, the deliverables and the timeline are fixed against that scope before any work starts, so nothing grows without your sign-off.
You speak to someone who does this work, not a call centre. They ask about the channel, the questions customers ask most and where the answers live today. If it looks like a fit, we agree the scope and put it in writing, with the timeline, before any work starts. If it does not, we tell you.
Varkala Municipalitylocal body
Guesthouses and Ayurveda centres on the Varkala cliff get most enquiries from other time zones, so an assistant answering from the rate card overnight is the difference between a booking and silence.
University of Keralainstitution
state university founded in 1937 as the University of Travancore, with campuses at Palayam and Kariavattom
Admission season at the university's affiliated colleges brings the same eligibility, fee and hostel questions in volume; a chatbot built on the prospectus answers them and logs each lead.
Source: keralauniversity.ac.inThiruvananthapuram International Airport, Shanghumughamtransport
international airport about 4 km from the city with domestic and international terminals
Transfer questions from arriving guests are the commonest enquiry at coastal resorts; the assistant quotes the property's own pickup rules and passes the request to the driver desk.
Source: trivandrum.nic.inPlaces and organisations are named for local context only. Acube Innovations is not affiliated with or endorsed by them.
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Kochi (Kadavanthra & Infopark) · Thiruvananthapuram · across India & overseas · In business since 2011