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Also serving Trivandrum
Tourists, students and citizens all message Thiruvananthapuram organisations outside office hours. An AI chatbot grounded in your own information answers them when your staff cannot.
Trusted by 200+ organisations across India & overseas — including
A traveller in Europe asks a Kovalam resort about airport transfers at what is midnight here. A parent in the Gulf wants to know the last date for college admission. A resident asks a public office which documents a certificate needs. Each question is simple, each has a correct answer written down somewhere, and each usually waits until morning. Some enquirers wait. Many go elsewhere.
We build chatbots for websites, WhatsApp and apps that answer from your approved content: rate cards, prospectuses, policies, published orders and ERP data. They reply in English and Malayalam, capture the enquirer's details when that is useful, and pass the conversation to a person when it goes beyond their brief. For Trivandrum organisations the build is tested on real questions from your inbox.
International guests and non-resident Keralites write from other time zones. A chatbot that can quote availability rules, describe rooms or programmes and take contact details means the morning shift starts with qualified leads, not unanswered messages. Nothing is promised that staff have not approved.
Reception and office staff repeat the same answers about timings, fees and documents. Moving these to an assistant frees them for the visitor standing at the counter and the cases that need judgement. It also shortens the queue on the phone line.
When five people answer from memory, five versions of a policy circulate. A chatbot answers only from the current approved document, and updating that document updates every reply. That matters in institutions where fees, dates and rules change every year and old circulars linger.
Tourism and hospitality
Hotels, Ayurveda centres and tour operators serving Kovalam, Varkala and the temple city can answer questions on packages, transfers and seasons, collect dates and guest counts, and hand a ready enquiry to reservations. Seasonal offers are updated in one place.
Higher education
Colleges and coaching institutes handle a flood of admission queries each year. An assistant built on the prospectus and fee rules answers eligibility, dates and hostel questions and records each lead for the admissions office.
Government and public administration
Public bodies and PSUs can offer guidance on services, forms and required documents drawn from published orders, in both languages, with clear handover to an officer for anything that is not covered. Usage reports show what citizens ask most.
We collect your source documents, agree what the chatbot should and should not answer, and build a first version for your team to test. Launch begins on one channel, usually the website or WhatsApp. Our Thiruvananthapuram office runs the content workshops and staff briefing in person, and transcripts are reviewed with you after launch to improve the replies.
Case studies
Indus Motor Company Private Limited
Indus Motor — ERPNext Cut Stock-Outs 40% Across Showrooms
Biotech Research Society, India (BRSI)
BRSI — Association Management Software for a National Scientific Society
Kerala State Road Transport Corporation (KSRTC)
KSRTC — ERPNext Courier System Delivered ₹1 Crore in Profit
Yes. The same knowledge base can serve a website widget, WhatsApp through the official business API, and a mobile app. Most clients start with one channel, see how people use it, and then extend to the others. Conversation history is kept for your team.
Largely, yes. People in Thiruvananthapuram often mix Malayalam and English or type Malayalam in Roman script, and we test for exactly that. Where the assistant is not confident about a message, it asks a clarifying question or brings in a person.
We define topics the chatbot must not handle, such as medical advice, complaints or legal matters. For those it gives a short, polite reply and routes the conversation to the right staff member with the chat history attached. You decide that list, and it can change.
More services in Thiruvananthapuram
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Kochi (Kadavanthra & Infopark) · Thiruvananthapuram · across India & overseas · In business since 2011