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Also serving Trivandrum
Hospitals, hotels and public offices in Thiruvananthapuram still do most of their business by phone. AI voice solutions answer every call, in Malayalam or English, and pass on what matters.
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Photo: Shishirdasika · CC BY-SA 4.0, cropped · via Wikimedia Commons
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An example
A private hospital near the Medical College junction opens its outpatient lines at eight, and by five past the old switchboard would have been engaged. Now the assistant is taking every call. A woman from Nedumangad asks in Malayalam for a cardiology slot this week; the assistant reads the roster, offers Thursday morning, confirms her mobile number and books it. A man asks whether his father's scan report is ready; the assistant checks the record, says yes, and tells him where to collect it. A caller says the word chest pain and is transferred to the nursing desk at once. At nine the front-office supervisor reads the summary: sixty calls, four transferred, two the assistant could not understand and routed to a person. She listens to those two.
For all the apps in circulation, people in Thiruvananthapuram pick up the phone. They call a hospital to book a consultation, a hotel to ask about a room, an office in the Municipal Corporation to check whether a file has moved. At peak hours those lines are engaged, after hours they ring out, and nobody knows how many callers gave up. Older callers, in particular, will not switch to a chatbot or a web form.
An AI voice solution is a phone assistant that speaks naturally, understands the caller, answers from your information and completes simple tasks such as booking, confirming or giving a status. It can also place calls: reminders, follow-ups and feedback. We build these to order, connect them to your ERP or appointment system, and keep a person reachable at any point in the call.
Case studies
Connect N Cabs Tours & Travels Pvt. Ltd.
Connect N Cabs — A Custom Travel ERP That Lifted Fleet Utilisation 35%
EVM Wheels (part of the EVM Group)
EVM Wheels — 70% of Self-Drive Rentals Now Book Themselves Through the App
Kera Cabs
Kera Cabs — 55% of Bookings Moved Off the Phone and Into the App
Monday mornings at an outpatient desk or check-in time at a hotel produce more calls than staff can take. A voice assistant answers all of them at once, handles the routine ones and queues the rest with context for a person.
Appointment reminders, fee dues and renewal notices are valuable and tedious. Automated outbound calls in the caller's language, with the outcome written back to the record, reduce missed appointments without adding a telecaller.
Phone conversations vanish unless someone writes them down. Every assisted call is transcribed and summarised, so management can see what people ask for and where callers get stuck.
We start with one call type, such as appointment booking, and script it with your front-office staff, because they know how callers in Trivandrum actually speak. After testing with recorded and live calls, the assistant goes onto a limited number of lines. Our Thiruvananthapuram office handles workshops and staff training, and we review call summaries with you after launch.
Pick the busiest call type. For example order status, bookings or branch timings.
Connect to your data. Wired to ERPNext or your CRM so answers are live and correct.
Languages and handover. The languages your customers use, and exactly when to transfer to a person.
Pilot and measure. Calls handled, transfer rate and satisfaction against your current setup.
Expand. More call types, languages and outbound reminders once it pays off.
The scope and timeline are agreed in writing before work starts.
Healthcare and hospitals
Appointment booking and rescheduling, directions and timings, reminder calls before a visit and follow-up calls after discharge, with anything clinical or urgent transferred straight to staff. Calls in Malayalam from elderly patients are handled patiently, at their pace.
Tourism and hospitality
Hotels and tour operators around Kovalam and Poovar can answer availability and transfer questions in several languages, take a booking request and alert the reservations desk, even when the office is closed.
Government and public administration
Helplines run by public bodies and PSUs receive repetitive status and procedure calls. A voice assistant answers from published information in Malayalam and English and escalates grievances to an officer.
Speech recognition for Malayalam has improved considerably, and we test with real local accents and mixed Malayalam-English speech. It is not perfect, so a call the assistant cannot follow after one retry goes to a human rather than looping.
Always. The caller can ask for a person at any time, and certain topics, such as emergencies or complaints, transfer automatically. The assistant exists to shorten queues, not to stand between people and staff.
In most cases, yes. The assistant connects through cloud telephony, and your published numbers can be routed to it fully or only when lines are busy or the office is closed. We check your current setup during discovery.
After a first conversation about your call volumes, the call types, the languages and the systems behind the answers, we agree the scope and send you a written quotation. The price, the deliverables and the timeline are fixed against that scope before any work starts, so nothing grows without your sign-off.
You speak to someone who does this work, not a call centre. They ask about the calls you get most, the languages your customers speak and where the answers live. If it looks like a fit, we agree the scope and put it in writing, with the timeline, before any work starts. If it does not, we tell you.
Sree Chitra Tirunal Institute for Medical Sciences and Technologyinstitution
institute of national importance with a hospital wing and a biomedical technology wing
The hospital cluster that has grown around this institute of national importance means thousands of appointment and report calls a day across the city, most of them routine enough for a voice assistant.
Source: sctimst.ac.inKSRTC Central bus station, Thampanoortransport
main state-transport bus terminal; the district site lists 11 KSRTC depots including East Fort, Pappanamcode, Vizhinjam, Nedumangad and Kaniyapuram
Transport and travel operators based around the central bus station field constant timing and booking calls; a voice line that answers from the live schedule frees the counter staff.
Source: trivandrum.nic.inThiruvananthapuram Municipal Corporationlocal body
Citizen helplines for the corporation's services get the same status and procedure questions in Malayalam all day, which a voice assistant can answer from published orders and escalate when needed.
Places and organisations are named for local context only. Acube Innovations is not affiliated with or endorsed by them.
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