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Also serving Trivandrum
Hospitals, hotels and public offices in Thiruvananthapuram still do most of their business by phone. AI voice solutions answer every call, in Malayalam or English, and pass on what matters.
Trusted by 200+ organisations across India & overseas — including
For all the apps in circulation, people in Thiruvananthapuram pick up the phone. They call a hospital to book a consultation, a hotel to ask about a room, an office to check whether a file has moved. At peak hours those lines are engaged, after hours they ring out, and nobody knows how many callers gave up. Older callers, in particular, will not switch to a chatbot or a web form.
An AI voice solution is a phone assistant that speaks naturally, understands the caller, answers from your information and completes simple tasks such as booking, confirming or giving a status. It can also place calls: reminders, follow-ups and feedback. We build these to order, connect them to your ERP or appointment system, and keep a person reachable at any point in the call.
Monday mornings at an outpatient desk or check-in time at a hotel produce more calls than staff can take. A voice assistant answers all of them at once, handles the routine ones and queues the rest with context for a human.
Appointment reminders, fee dues and renewal notices are valuable and tedious. Automated outbound calls in the caller's language, with the outcome written back to the record, reduce missed appointments without adding a telecaller. Patients can confirm or reschedule by speaking or pressing a key.
Phone conversations vanish unless someone writes them down. Every assisted call is transcribed and summarised, so management can see what people ask for and where callers get stuck. Patterns emerge quickly, such as repeated questions about parking, visiting hours or report collection.
Healthcare and hospitals
Appointment booking and rescheduling, directions and timings, reminder calls before a visit and follow-up calls after discharge, with anything clinical or urgent transferred straight to staff. Calls in Malayalam from elderly patients are handled patiently, at their pace.
Tourism and hospitality
Hotels and houseboat or tour operators around Kovalam and Poovar can answer availability and transfer questions in several languages, take a booking request and alert the reservations desk, even when the office is closed. Missed calls are returned automatically.
Government and public administration
Helplines run by public bodies and PSUs receive repetitive status and procedure calls. A voice assistant answers from published information in Malayalam and English and escalates grievances to an officer. Call volumes and topics are reported monthly.
We start with one call type, such as appointment booking, and script it with your front-office staff, because they know how callers in Trivandrum actually speak. After testing with recorded and live calls, the assistant goes onto a limited number of lines. Our Thiruvananthapuram office handles workshops and staff training, and we review call summaries with you after launch.
Case studies
Indus Motor Company Private Limited
Indus Motor — ERPNext Cut Stock-Outs 40% Across Showrooms
Biotech Research Society, India (BRSI)
BRSI — Association Management Software for a National Scientific Society
Kerala State Road Transport Corporation (KSRTC)
KSRTC — ERPNext Courier System Delivered ₹1 Crore in Profit
Speech recognition for Malayalam has improved considerably, and we test with real local accents and mixed Malayalam-English speech. It is not perfect. When the assistant does not understand after a retry, the call goes to a person rather than looping.
Always. We treat that as a design rule. The caller can ask for a person at any time, and certain topics, such as emergencies or complaints, transfer automatically. The assistant exists to shorten queues, not to stand between people and staff.
In most cases, yes. The assistant connects through cloud telephony, and your published numbers can be routed to it fully or only when lines are busy or the office is closed. We check your current setup during discovery. Your callers dial exactly what they dial today.
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Kochi (Kadavanthra & Infopark) · Thiruvananthapuram · across India & overseas · In business since 2011