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Also serving Kochi and Cochin
An ERP that runs Ernakulam's shops, lenders and cargo desks cannot wait days for a fix; support from Kochi means an engineer who knows your system picks up.
Trusted by 200+ organisations across India & overseas — including
Go-live is the easy day. The hard ones come later: the month-end when a GST report will not tally, the morning a billing counter in Edappally freezes with customers in the queue, the week the one person who understood the system resigns. Ernakulam businesses that run ERPNext without a support arrangement tend to discover these days the expensive way.
Our ERPNext support and AMC covers troubleshooting, monitoring, backups with tested restores, version upgrades, user training and small changes, all under an agreed response time. It is handled from our Kochi offices at Kadavanthra and Infopark by engineers who implement ERPNext for a living, not by a general helpdesk reading from a script.
Many self-hosted ERPNext sites in Kochi were set up by a freelancer who has since moved on. Backups are untested, security patches are far behind and disk space runs out without warning. Under AMC we take over monitoring, patching and backup checks, and we prove that a restore works before you ever need one.
Skipping versions feels safe until a statutory change, such as a revised e-invoice rule, arrives only in the newer release. We plan each upgrade on a staging copy, test your customisations against it and move the live system in a quiet window, which for retail clients usually means a Sunday night.
Attrition at malls, finance companies and freight offices means the people trained at go-live are often gone. Habits get passed along, including the wrong ones. Support includes refresher training by role, so a new cashier or accounts executive learns the process as it was designed.
Organised retail and malls
Priority response during trading hours for POS and billing, stock sync checks between outlets at Edappally, MG Road and the suburbs, and a readiness review of servers and printers before the Onam and Christmas peaks.
Banking and financial services
Periodic reviews of users and permissions for audit, scheduled backups with documented retention, and careful retesting of loan, deposit or collection customisations at every upgrade so that interest and ledger logic is never assumed to still work.
Ports, shipping and logistics
Freight forwarders and clearing agents near Willingdon Island need job costing and billing available when a vessel berths, not only in office hours. We agree support windows around your operations and watch the integrations you depend on.
Support for an Ernakulam client starts with a health check of the system as it stands: version, customisations, backups, server and users. You get a written report and a plan. After that you have a named team, a ticket channel and a phone number. Most issues are fixed remotely inside the agreed time. When something needs a person at your counter or godown, we are a short drive away.
Case studies
Indus Motor Company Private Limited
Indus Motor — ERPNext Cut Stock-Outs 40% Across Showrooms
Kerala State Road Transport Corporation (KSRTC)
KSRTC — ERPNext Courier System Delivered ₹1 Crore in Profit
Della Fashions
Della Fashions — ERPNext POS Made Checkout 60% Faster Across Every Outlet
Yes, and it is common. We first audit the system so we know what we are taking on, including any edits made to core code. If something is fragile we say so at the start, and agree whether it is fixed before the AMC begins or as part of it.
Ad-hoc support is charged per incident and suits a stable system with a capable internal administrator. An AMC is a yearly agreement with a response commitment, monitoring, backups, upgrades and a block of hours for small changes. Most multi-branch businesses choose the AMC because the yearly outlay is known in advance.
Yes. From Kadavanthra and Infopark we can reach most of Ernakulam district the same day, from Aluva and Angamaly to Tripunithura and Fort Kochi. In practice most tickets are closed remotely, and visits are kept for training, audits and changes that need a look at the floor.
More services in Ernakulam
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Kochi (Kadavanthra & Infopark) · Thiruvananthapuram · across India & overseas · In business since 2011