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Also serving Kochi and Cochin
Customers in Kochi message businesses at all hours and expect a reply in minutes; a chatbot grounded in your own information gives Ernakulam firms that reply without night staff.
Trusted by 200+ organisations across India & overseas — including
Walk through any mall in Edappally on a Saturday and count the people checking a shop's WhatsApp for stock before walking in. The same habit now reaches lenders, builders and clinics across Ernakulam: people message first and call only if they must. A business that answers on Monday morning has usually lost the enquiry to one that answered on Saturday night.
We develop AI chatbots for websites, WhatsApp and apps that answer from your own catalogue, policies and records, not from the open internet. They handle routine questions, capture leads with the details your sales team needs, book appointments and raise tickets. When a question falls outside their ground, they pass the conversation to a person along with everything said so far.
Store timings, stock of a model, loan eligibility, flat availability, documents required. Staff answer these again and again while harder queries wait. A chatbot clears the routine ones at once and frees people for the conversations that need judgement.
An enquiry that arrives at ten at night and is answered at eleven the next morning is often dead. The bot replies immediately, asks the qualifying questions and places the lead in your CRM, so the morning call is a follow-up and not a first contact.
Older rule-based bots frustrated customers, and ungrounded AI bots can state wrong prices or terms. Ours answer only from approved content, say when they do not know, and keep transcripts so you can review what was said in your name.
Organised retail and malls
Stock and price checks against live ERP data for outlets at Edappally and MG Road, order status, exchange and warranty questions, and offer announcements during festival seasons, in English and Malayalam.
Banking and financial services
First-level answers on loan products, documents and branch timings, collection of lead details for the sales desk, and status lookups after verifying the customer, with no advice given and sensitive actions always handed to staff.
Real estate and construction
Replies to project enquiries with configurations, location and availability, site-visit bookings for projects around Kakkanad and Tripunithura, and answers for existing buyers on payment schedules and handover dates.
A chatbot project for an Ernakulam client starts with your real conversations: we read past WhatsApp chats, emails and call notes to learn what people ask and how they ask it. Our Kochi team then prepares the content, connects the bot to your systems and tests it with your staff playing awkward customers. After launch we review transcripts with you regularly and tune the answers.
Case studies
Indus Motor Company Private Limited
Indus Motor — ERPNext Cut Stock-Outs 40% Across Showrooms
Kerala State Road Transport Corporation (KSRTC)
KSRTC — ERPNext Courier System Delivered ₹1 Crore in Profit
Della Fashions
Della Fashions — ERPNext POS Made Checkout 60% Faster Across Every Outlet
Yes. Most of our chatbot work for Kerala businesses is on WhatsApp, since that is where customers already are. The same bot can also sit on your website and inside your app, with one shared knowledge base, so answers stay consistent across channels.
It says so and hands over to a person, passing along the conversation so the customer does not repeat themselves. Outside working hours it takes the details and promises a call back. You decide the handover rules, for example that any complaint goes straight to a manager.
Yes. Where ERPNext is in use, the bot can read stock, prices, order and invoice status and create leads or issues directly. With other systems we connect through their API. Integration is what turns a bot from a talking FAQ into something that finishes tasks.
More services in Ernakulam
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Kochi (Kadavanthra & Infopark) · Thiruvananthapuram · across India & overseas · In business since 2011