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Also serving Kochi and Cochin
Buyers in Ernakulam message a business long before they visit it, and expect an answer the same evening; a chatbot grounded in your own catalogue gives them one without night staff.
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Yes, and most of our chatbot work in Kerala does. The same bot can also sit on your website and inside your app, sharing one knowledge base, so a customer gets the same answer whichever channel they happen to use that day.
It says so plainly and hands over to a person, passing the conversation across so the customer does not repeat themselves. Outside working hours it takes the details and commits to a call back. You set the handover rules, for example that any complaint goes straight to a manager.
Yes. Where ERPNext is in use the bot can check stock, prices, order and invoice status and create leads or issues directly. With other systems we connect through their API. That integration is what separates a bot that finishes work from a talking list of answers.
After a first conversation about the channel, the questions customers ask and the data the bot must read, we agree the scope and send you a written quotation. The price, the deliverables and the timeline are fixed against that scope before any work starts, so nothing grows without your sign-off.
You speak to someone who does this work, not a call centre. They ask about the channel, the questions customers ask most and where the answers live today. If it looks like a fit, we agree the scope and put it in writing, with the timeline, before any work starts. If it does not, we tell you.
The habit is visible along MG Road on any Saturday. Someone stands outside a showroom, opens WhatsApp, and asks whether the model is in stock before stepping in. The same behaviour now reaches travel agents, clinics and hardware dealers across the district. A reply on Monday morning generally finds the enquiry already answered by somebody quicker.
We develop chatbots for websites, WhatsApp and mobile apps that answer from your catalogue, your policies and your records, not from the open internet. They clear routine questions, capture a lead with the detail your sales desk needs, book visits and raise tickets. Anything outside their ground is handed to a person along with everything said so far.
Case studies
Della Fashions
Della Fashions — ERPNext POS Made Checkout 60% Faster Across Every Outlet
Dumas Bakes N Meals Private Limited
Dumas Bakes N Meals — ERPNext Lifted On-Time Deliveries by Over 40%
EVM Wheels (part of the EVM Group)
EVM Wheels — 70% of Self-Drive Rentals Now Book Themselves Through the App
Timings, availability of a model, documents required, whether a service call can come today. Staff answer these repeatedly while the harder conversations wait in a queue behind them. A bot settles the routine ones instantly and leaves your people the ones that need judgement.
An enquiry arriving at ten at night and answered at eleven the next morning is usually gone. The bot replies at once, asks the qualifying questions and drops the lead into your CRM, so the morning call is a follow-up rather than a first introduction.
Rule-based bots irritated customers and ungrounded ones quote terms that were never offered. Ours reply only from approved content, admit when they do not know, and keep transcripts, so you can read exactly what was said in your name last week.
An example
A furniture dealer near Muvattupuzha shuts at nine on Saturday. Through the evening the shop number keeps working. A customer asks whether a particular dining set is available in the darker finish, and the bot answers from live stock, sends two photographs from the catalogue and offers a delivery slot. It asks for a pincode, records the enquiry as a lead and closes politely. On Sunday morning the owner opens the list, sees a qualified enquiry with the item already identified, and rings back once. The sale is agreed before the shutters go up on Monday.
A chatbot project in Ernakulam begins with your own history: past WhatsApp threads, emails and call notes, read to learn what people ask and the words they use. Our Kochi team prepares the content, connects the bot to your systems, and tests it with your staff playing difficult customers. After launch we sit with you over the transcripts and tune the answers.
One channel, one job. For example support on your website, or lead capture on WhatsApp.
Ground it on your content. Your FAQs, policies and live data, with handover rules and tone set.
Pilot and measure. Deflection, captured leads and satisfaction against today's baseline.
Tune with people. Transcripts reviewed and gaps fixed until accuracy clears your bar.
Expand. More channels, languages and jobs once the first one pays off.
The scope and timeline are agreed in writing before work starts.
Electronics and appliance showrooms
Live stock and price checks against ERP data, order and service-request status, exchange and warranty rules, and festival offers announced in Malayalam and English to people who messaged the store months ago.
Travel and visa agencies
Overnight replies for passengers routed through Cochin International Airport, document checklists per destination, quotation requests captured with dates and passenger counts, and a handover to a consultant once a booking becomes serious.
Dealers and clinics in the eastern towns
Small teams in Muvattupuzha, Kothamangalam and Perumbavoor answer their own phones. A bot on the shop number takes enquiries while the counter is busy, books appointments, and keeps the message thread for whoever opens it next.
MG Road and Marine Drive, Ernakulammarket
the central business district's main retail and office spine, opened in 1972 and extended by Marine Drive in the late 1970s
The retail and office spine of the city, where shoppers compare stock and price from the pavement, so an instant answer on a shop number decides who gets the walk-in.
Source: en.wikipedia.orgCochin International Airport, Nedumbasserytransport
international airport about 25 km north-east of the city, run as a public-private company with Kerala government stake; the state's busiest airport
Travel desks and cargo agents serving the state's busiest airport field enquiries at hours when no counter is staffed, which is exactly what a grounded bot can hold overnight.
Source: en.wikipedia.orgMuvattupuzha Municipalitylocal body
A highway junction town of small dealerships and clinics where the owner answers the phone personally, and a bot buys back the hours lost to routine questions.
Source: ernakulam.nic.inPlaces and organisations are named for local context only. Acube Innovations is not affiliated with or endorsed by them.
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Kochi (Kadavanthra & Infopark) · Thiruvananthapuram · across India & overseas · In business since 2011