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Also serving Kochi and Cochin
Phones still run business in Kochi, and every missed call at a clinic or a cargo agent is a lost customer; AI voice agents let Ernakulam firms answer in Malayalam or English at any hour.
Or call +91 62358 66111
Photo: Gautham Krishna S · Pexels License · via Pexels
Trusted by 200+ organisations across India & overseas — including
An example
A multi-doctor clinic in Angamaly opens its lines at eight. By nine the voice agent has taken forty calls the receptionist would have juggled: patients asking whether the paediatrician is in today, a father rebooking a follow-up for Saturday, an elderly caller who wants the pharmacy hours and is answered in Malayalam. Each booking lands in the appointment system and a confirmation goes out by message. Two callers describe symptoms that sound urgent; the agent transfers them at once to the nurse on duty. The receptionist, for the first time in months, deals with the people standing in front of her.
For all the talk of apps, a large part of Ernakulam still prefers to call. A patient's son rings the clinic to ask if the doctor has come in. A consignee rings the cargo agent near the airport about a shipment. A client rings the advocate's office about a hearing date. At peak hours these calls queue, drop, or reach a receptionist who has to ask someone else.
AI voice solutions put a trained voice agent on your line. It understands natural speech in Malayalam and English, answers from your own schedules and records, books, confirms and reminds, and transfers to a person whenever the caller asks or the matter needs it. Each agent is custom-built and tested on real recordings before it goes live.
Case studies
EVM Wheels (part of the EVM Group)
EVM Wheels — 70% of Self-Drive Rentals Now Book Themselves Through the App
Indus Motor Company Private Limited
Indus Motor — ERPNext Cut Stock-Outs 40% Across Showrooms
JPC Enterprises
JPC Enterprises — ERPNext Cut Procurement Delays 40% on Offshore EPC Projects
A front desk cannot answer every call at nine in the morning. A voice agent takes any number at once, settles the routine ones and queues the rest for staff with a note of what each caller wants, so nobody hears an engaged tone.
Appointment reminders, payment-due calls and delivery confirmations are important and tedious, so they are skipped. Outbound voice calls go out on schedule, record the response and update the system, and only the exceptions reach your team.
Press one, press two, press nine to repeat. Callers give up or press zero straight away. A voice agent simply asks what the person needs and responds, which shortens the call and stops people being bounced between extensions.
We build voice agents for Ernakulam businesses from your own call recordings, taken with consent, because that is how we learn the phrases, place names and accents your callers use. From our office at Kadavanthra we design the call flows with your front-desk staff, test on one line or department, and widen only once your team is happy with how it sounds and what it gets right.
Pick the busiest call type. For example order status, bookings or branch timings.
Connect to your data. Wired to ERPNext or your CRM so answers are live and correct.
Languages and handover. The languages your customers use, and exactly when to transfer to a person.
Pilot and measure. Calls handled, transfer rate and satisfaction against your current setup.
Expand. More call types, languages and outbound reminders once it pays off.
The scope and timeline are agreed in writing before work starts.
Healthcare and hospitals
Appointment booking, doctor availability and report-ready calls for clinics and hospitals across Ernakulam, in Malayalam first, with emergencies and anything clinical passed straight to staff and no medical advice given by the agent.
Air cargo and travel agencies
Shipment status answered from your tracking data for customers calling freight and courier offices around Nedumbassery, plus automated calls to consignees to confirm delivery slots and to travellers to confirm bookings.
Legal and professional practices
Chambers and firms near the High Court fielding calls about hearing dates, document requirements and appointments, with the agent answering from the office diary and passing anything about the merits of a matter to a person.
Yes, including the everyday mix of Malayalam and English. We test it against real calls from your business before launch and measure how often it understands correctly. Where a caller is unclear, it asks again and then transfers to a person instead of guessing.
We recommend telling them, and the agent can introduce itself as an automated assistant. People are comfortable when the call is quick and a human is reachable on request. Hiding it causes more irritation than the technology does.
In most cases, yes. The agent connects to your current lines through a telephony provider, so your published numbers stay the same. We check your phone setup during scoping and explain any change before work starts.
After a first conversation about your call volumes, the call types, the languages and the systems behind the answers, we agree the scope and send you a written quotation. The price, the deliverables and the timeline are fixed against that scope before any work starts, so nothing grows without your sign-off.
You speak to someone who does this work, not a call centre. They ask about the calls you get most, the languages your customers speak and where the answers live. If it looks like a fit, we agree the scope and put it in writing, with the timeline, before any work starts. If it does not, we tell you.
Cochin International Airport, Nedumbasserytransport
international airport about 25 km north-east of the city, run as a public-private company with Kerala government stake; the state's busiest airport
The state's busiest airport draws cargo agents, courier offices and travel firms around it, all of which live on status calls that a voice agent can answer from live data.
Source: en.wikipedia.orgAngamaly Municipalitylocal body
A growing town beside the airport with clinics, colleges and trading houses whose front desks take the same routine calls all day and rarely have staff to spare.
Source: ernakulam.nic.inHigh Court of Kerala, Kochiinstitution
the state's high court, seated in Kochi since 1956
The state's high court anchors a large legal profession in Kochi, where chambers field constant calls about dates and documents that an office diary can answer.
Source: en.wikipedia.orgPlaces and organisations are named for local context only. Acube Innovations is not affiliated with or endorsed by them.
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Kochi (Kadavanthra & Infopark) · Thiruvananthapuram · across India & overseas · In business since 2011