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Also serving Calicut
When billing stops at a Kozhikode wholesale counter, the queue of lorries does not wait; an ERPNext support contract decides how fast someone answers.
Trusted by 200+ organisations across India & overseas — including
Going live is the easy part to remember. The harder part comes months later: a new GST rule, a user who left without handing over, a report that was right last quarter and wrong this one, a server that fills up on a Saturday. Businesses in Kozhikode that adopted ERPNext early often did so through a freelancer or an in-house enthusiast, and the support question arrives when that person moves on.
An annual maintenance contract with Acube covers the running system: a helpdesk your users can reach, monitoring and backups, version upgrades, small changes and refresher training. It applies whether we implemented your ERPNext or someone else did.
Many firms around Cyberpark and the city depend on a single staff member who understands their ERPNext. When that person resigns, knowledge goes too. A support contract starts with documenting your setup so the system no longer lives in one head.
A backup that has never been restored is a hope, not a backup. We schedule automated backups, keep copies away from the main server and run restore drills, so a disk failure costs hours and not a financial year.
Sites left untouched for years miss compliance updates and security fixes. We plan upgrades in stages on a copy of your data, test your custom reports and print formats, and move the live site only when the copy behaves.
IT/ITeS (Cyberpark)
Software and services firms need projects, timesheets, recurring invoices and payroll to keep working while their own engineers focus on client delivery. We look after their ERPNext so nobody senior is pulled away to fix it.
Wholesale and retail trade
For traders the priority is uptime at the billing desk and clean GST data. Support covers user issues during trading hours, e-invoice and e-way bill errors, and month-end queries from the accountant.
Food processing and bakery
Production and dispatch start before dawn. We agree support hours that match the shift pattern, keep batch and expiry reports accurate, and handle changes when a new product line or delivery route is added.
Support for a Kozhikode customer is mostly remote by design: tickets, calls and screen sharing resolve the majority of issues faster than travel would. Each contract has named engineers who learn your setup. When something needs hands on site, such as retraining a new batch of users or reviewing a process that has drifted, we travel from Kochi and spend the day with your team.
Case studies
Indus Motor Company Private Limited
Indus Motor — ERPNext Cut Stock-Outs 40% Across Showrooms
Della Fashions
Della Fashions — ERPNext POS Made Checkout 60% Faster Across Every Outlet
EVM Wheels (part of the EVM Group)
EVM Wheels — 70% of Self-Drive Rentals Now Book Themselves Through the App
Yes. We begin with a health check covering version, hosting, backups, custom code and user roles, and give you a written list of risks. Support starts once the urgent items are dealt with, so we are not answering for problems nobody has looked at.
Helpdesk support for users, bug fixes, monitoring, backups, security patches, planned version upgrades and an agreed allowance for minor changes. Larger new developments are scoped separately. The response times and hours are written into the contract, not left to goodwill.
It is workable, but an on-premise machine in a shop is exposed to power cuts, heat and theft. We can support it as it is, and we will also show you what moving to cloud hosting would involve so you can decide with the facts in hand.
More services in Kozhikode
Get a clear plan, an honest timeline, and a fixed scope. Talk to a real expert today — whether or not you work with us.
or write to info@acube.co
Kochi (Kadavanthra & Infopark) · Thiruvananthapuram · across India & overseas · In business since 2011