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Also serving Calicut
Patients, shoppers and dealers across Malabar message Kozhikode businesses at all hours; an AI chatbot answers the routine questions so staff can handle the ones that matter.
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Kozhikode serves a catchment far bigger than the city. People from Wayanad, Malappuram and north Kannur come here for hospitals, for wedding shopping, for furniture and for wholesale supplies. Before they travel, they ask. Is the doctor available on Thursday. Do you have this model. What time does the shop close during Ramzan. Most of those questions now arrive on WhatsApp, and most are answered late.
We build AI chatbots that answer from your own information: doctor schedules, product catalogues, price lists, order status, policies. They work on WhatsApp, on your website or inside an app, reply in Malayalam or English, and pass the conversation to a person when a question goes beyond what they know.
A message sent at night about a consultation or a sofa set is often read after the customer has already asked a competitor. A chatbot replies within seconds at any hour with accurate information and records the enquiry for staff to follow up.
Hospital reception staff spend much of the day repeating timings, directions and report status. Moving those answers to a chatbot shortens the queue at the counter and lets the staff attend to people who are physically present.
When five employees answer customer chats, five versions of the return policy circulate. A chatbot gives one approved answer drawn from one source, and when the policy changes you update it once.
Healthcare and hospitals
Doctor availability, appointment requests, department directions, package information and report collection status, with clear handover to a human for anything clinical. The bot informs; it does not diagnose.
Food processing and bakery
Taking gift and bulk orders for sweets and snacks, confirming delivery areas and dates, answering ingredient and shelf-life questions, and sending order status updates without a staff member typing each one.
Furniture and hardware
Catalogue questions answered with pictures and dimensions, showroom visit bookings, delivery and fitting status, and dealer stock checks for hardware distributors supplying shops across the district.
A chatbot is only as good as the answers behind it, so the first step is a working session with your front-line staff in Kozhikode, collecting the questions they hear every day. We build and train the assistant from Kochi, test it with your team on a private number, and refine it from real conversations during the first weeks after launch.
Case studies
Indus Motor Company Private Limited
Indus Motor — ERPNext Cut Stock-Outs 40% Across Showrooms
Della Fashions
Della Fashions — ERPNext POS Made Checkout 60% Faster Across Every Outlet
EVM Wheels (part of the EVM Group)
EVM Wheels — 70% of Self-Drive Rentals Now Book Themselves Through the App
Yes. Most Kozhikode customers prefer WhatsApp, so that is usually the first channel. It requires a WhatsApp Business API account, which we help you set up. The same assistant can also sit on your website and inside a mobile app.
It says so and hands over. The conversation, with its history, goes to a staff member who can reply from a shared inbox. Unanswered questions are reviewed regularly and the useful ones are added to what the bot knows.
If it is connected to your system, yes. With ERPNext the link is simple; with other software it depends on what access is available. Calicut distributors typically start with stock and outstanding balance lookups for their registered dealers.
More services in Kozhikode
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Kochi (Kadavanthra & Infopark) · Thiruvananthapuram · across India & overseas · In business since 2011