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Also serving Calicut
Patients, shoppers and dealers across Malabar message Kozhikode businesses at all hours; an AI chatbot answers the routine questions so staff can handle the ones that matter.
Or call +91 62358 66111
Photo: Keerikkadanjose · CC BY-SA 4.0, cropped · via Wikimedia Commons
Trusted by 200+ organisations across India & overseas — including
An example
A private hospital on the medical college side of the city switches on its WhatsApp assistant. A daughter in Mukkam messages at night to ask whether the cardiologist sits on Thursday; the assistant answers from the live roster and offers a slot. A man arriving at the Mavoor Road bus stand asks which bus to take and receives directions with the outpatient timings. A patient asks about a lab report, is told it is ready for collection, then asks what the values mean and is handed, politely, to a nurse in the morning queue. Reception staff spend the evening with the people in front of them. Next morning the administrator reviews the questions the assistant could not answer and adds two to its knowledge. Nothing clinical was answered by the machine.
Kozhikode serves a catchment far bigger than the city. People from Wayanad, Malappuram and north Kannur step off buses at the Mavoor Road terminal for hospitals, wedding shopping, furniture and wholesale supplies. Before they travel, they ask. Is the doctor available on Thursday. Do you have this model. What time does the shop close during Ramzan. Most of those questions now arrive on WhatsApp, and most are answered late.
We build AI chatbots that answer from your own information: doctor schedules, product catalogues, price lists, order status, policies. They work on WhatsApp, on your website or inside an app, reply in Malayalam or English, and pass the conversation to a person when a question goes beyond what they know.
Case studies
Della Fashions
Della Fashions — ERPNext POS Made Checkout 60% Faster Across Every Outlet
Dumas Bakes N Meals Private Limited
Dumas Bakes N Meals — ERPNext Lifted On-Time Deliveries by Over 40%
EVM Wheels (part of the EVM Group)
EVM Wheels — 70% of Self-Drive Rentals Now Book Themselves Through the App
A message sent at night about a consultation or a sofa set is often read after the customer has already asked a competitor. A chatbot replies within seconds at any hour with accurate information and records the enquiry for staff to follow up.
Reception staff at the hospitals around the medical college spend much of the day repeating timings, directions and report status. Moving those answers to a chatbot shortens the queue at the counter and lets staff attend to people who are physically present.
When five employees answer customer chats, five versions of the return policy circulate. A chatbot gives one approved answer drawn from one source, and when the policy changes you update it once.
A chatbot is only as good as the answers behind it, so the first step is a working session with your front-line staff in Kozhikode, collecting the questions they hear every day. We build and train the assistant from Kochi, test it with your team on a private number, and refine it from real conversations during the first weeks after launch.
One channel, one job. For example support on your website, or lead capture on WhatsApp.
Ground it on your content. Your FAQs, policies and live data, with handover rules and tone set.
Pilot and measure. Deflection, captured leads and satisfaction against today's baseline.
Tune with people. Transcripts reviewed and gaps fixed until accuracy clears your bar.
Expand. More channels, languages and jobs once the first one pays off.
The scope and timeline are agreed in writing before work starts.
Healthcare and hospitals
Doctor availability, appointment requests, department directions, package information and report collection status, with clear handover to a human for anything clinical. The bot informs; it does not diagnose.
Food processing and bakery
Taking gift and bulk orders for sweets and snacks, confirming delivery areas and dates, answering ingredient and shelf-life questions, and sending order status updates without a staff member typing each one.
Furniture and hardware
Catalogue questions answered with pictures and dimensions, showroom visit bookings, delivery and fitting status, and dealer stock checks for hardware distributors supplying shops from Mukkam to Vadakara.
Yes. Most Kozhikode customers prefer WhatsApp, so that is usually the first channel. It requires a WhatsApp Business API account, which we help you set up. The same assistant can also sit on your website and inside a mobile app.
It says so and hands over. The conversation, with its history, goes to a staff member who can reply from a shared inbox. Unanswered questions are reviewed regularly and the useful ones are added to what the bot knows.
If it is connected to your system, yes. With ERPNext the link is simple; with other software it depends on what access is available. Calicut distributors typically start with stock and outstanding balance lookups for their registered dealers.
After a first conversation about the channel, the questions customers ask and the data the bot must read, we agree the scope and send you a written quotation. The price, the deliverables and the timeline are fixed against that scope before any work starts, so nothing grows without your sign-off.
You speak to someone who does this work, not a call centre. They ask about the channel, the questions customers ask most and where the answers live today. If it looks like a fit, we agree the scope and put it in writing, with the timeline, before any work starts. If it does not, we tell you.
Government Medical College, Kozhikodeinstitution
Kerala's second medical college (1957), one of the largest hospital campuses in India by area, under Kerala University of Health Sciences
Founded in 1957 and among the largest hospital campuses in India, it anchors a cluster of private hospitals and labs whose reception desks field the same timing and report questions all day.
Source: en.wikipedia.orgKSRTC bus terminal, Mavoor Roadtransport
the city's main long-distance bus terminal, described as the largest bus stand in Kerala
Described as the largest bus stand in Kerala, it is where patients and shoppers from Wayanad and Malappuram arrive; how to reach you from here is a question a chatbot answers at any hour.
Source: en.wikipedia.orgMukkam Municipalitylocal body
An eastern municipality on the road towards the hills; families here ask a city hospital or showroom before they travel, and a chatbot answers them before the shop opens.
Source: kozhikode.nic.inPlaces and organisations are named for local context only. Acube Innovations is not affiliated with or endorsed by them.
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Kochi (Kadavanthra & Infopark) · Thiruvananthapuram · across India & overseas · In business since 2011