Loading…
Loading…
Also serving Palghat
An ERP at a Kanjikode plant that nobody maintains slides back to Excel within a year; a support contract keeps it used, current and answering questions.
Official ERPNext Partner · 100+ ERP projects · Since 2011
Or call +91 62358 66111
Photo: Vis M · CC BY-SA 4.0, cropped · via Wikimedia Commons
Trusted by 200+ organisations across India & overseas — including
Go-live is the easy day. The hard part comes eight months later, when the accountant who was trained has left, a GST rule has changed and the person who installed ERPNext no longer answers the phone. Palakkad has its share of such systems, in the IDA at Pudussery, in mills around Chittur and in distribution firms near Palakkad Junction, working at half their value because nobody owns their upkeep.
An annual maintenance contract with Acube gives the system an owner. A named support team handles user questions, fixes errors, applies updates and statutory changes, monitors backups and makes small improvements through the year. For a Palghat business the practical gain is an answer the same working day, from people who know the setup.
Small vendors set up many ERPNext systems and move on. When an error appears, there is nobody to call. We take over such systems after a health check that documents the version, the custom code, the server and the backups, so support begins from known ground.
During paddy procurement a rice mill may post more purchase entries in a fortnight than in the previous quarter. A slow report or a locked document then costs real money. Support through the season, with someone watching server load, keeps the gate and the accounts desk moving.
GST return formats, e-invoice limits, TDS rates and PF rules change, and an untouched ERP falls out of step. Under AMC, statutory updates are tested and applied as they are released, so the books in ERPNext remain the books you file from.
Case studies
Della Fashions
Della Fashions — ERPNext POS Made Checkout 60% Faster Across Every Outlet
Dumas Bakes N Meals Private Limited
Dumas Bakes N Meals — ERPNext Lifted On-Time Deliveries by Over 40%
Kera Cabs
Kera Cabs — 55% of Bookings Moved Off the Phone and Into the App
An example
At an engineering unit in the Pudussery development area, the accounts head logs a ticket at nine: a new e-invoice validation is rejecting invoices for a Coimbatore customer. Within the hour a support engineer in Kochi is on a screen share, finds the customer's state code entered wrongly, corrects it and notes the fix. At noon the stores clerk calls about a negative stock error on a work order; the engineer walks him through the stock reconciliation that clears it. In the afternoon the month's statutory patch is applied to the test copy, checked, and scheduled for the live system after the night shift closes. The owner's evening summary lists tickets raised, tickets closed and the backup verified.
Support is delivered remotely from Kochi through a ticket desk, phone and screen sharing. For Palakkad customers we add planned visits: a periodic review at your premises, refresher training when staff turn over, and on-site help for upgrades that change how screens look. If something serious happens, NH 544 is short enough for us to be there.
Understand your setup. We review your ERPNext version, customisations, hosting and backups.
Choose ad-hoc or AMC. Pay as you go, or a fixed plan with priority response; we recommend honestly.
Defined response times. A response-time agreement tied to severity, and a named point of contact.
Keep it healthy. Monitoring, tested backups, safe upgrades and training as the business changes.
The scope and timeline are agreed in writing before work starts.
Manufacturing and engineering (Kanjikode)
Plants running shifts need support that understands work orders and stock valuation, which means stuck production entries, negative stock errors, costing questions and new reports, with priority response for anything that stops dispatch.
Rice milling and agro-processing
Pre-season checks of masters, pricing and user access, quick help at the weighbridge and purchase desk while procurement is on, and a calm period afterwards for the improvements people noted during the rush.
FMCG and food processing
Help with batch and expiry issues, scheme and pricing updates before they reach distributors, training for new users as sales staff change, and month-end assistance so that stock and accounts close together.
Yes. We start with a paid health check of the installation: version, custom apps, server, backups and data quality. After that the system comes under the same support terms as one we implemented ourselves.
User support, bug fixes, version updates and security patches, statutory changes, backup monitoring, and a set allowance of small changes such as a new report or print format. The contract states response times by severity, so a stopped dispatch is treated differently from a cosmetic request.
Yes. Our support staff speak Malayalam, which matters in Palakkad where stores and gate staff may not be fluent in English. For Tamil-speaking users near the Walayar border we manage with simple language, screen sharing and translated field labels where they help.
It depends on the support you choose. Ad-hoc support is billed by the hour as you need it. An AMC is one planned fee, quoted in writing after we review your setup, your users and your customisations, and it includes priority response and scheduled upgrades.
You speak to someone who does this work, not a call centre. They ask about your ERPNext version, customisations, hosting and what is going wrong today. If it looks like a fit, we agree the scope and put it in writing, with the timeline, before any work starts. If it does not, we tell you.
Industrial Development Area (IDA), Pudusserypark
Second DIC-run development area next to Kanjikode, about 134 acres with around 64 units; together the four DIC areas (Kanjikode, Pudussery, Kappur, Shoranur) are about 95% occupied.
The second DIC estate next to Kanjikode, with dozens of units. Many run an ERP set up years ago by someone no longer around, which is exactly where a support contract starts.
Source: industry.kerala.gov.inPalakkad Junction, Olavakkodetransport
headquarters of the Palakkad railway division of Southern Railway; five platforms, on the Jolarpettai–Shoranur line with the Pollachi branch
The railway division headquarters draws transport, trading and distribution firms around Olavakkode. Their ERPs need month-end help and quick fixes, not a fresh implementation.
Source: en.wikipedia.orgChittur-Thathamangalam Municipalitylocal body
The municipal town in the paddy belt where mills and agri traders cluster. Pre-season checks and support through procurement matter most here.
Source: palakkad.nic.inPlaces and organisations are named for local context only. Acube Innovations is not affiliated with or endorsed by them.
Everything about ERPNext Support & AMC All services in Palakkad
More services in Palakkad
Get a clear plan, an honest timeline, and a fixed scope. Talk to a real expert today — whether or not you work with us.
or write to info@acube.co
Kochi (Kadavanthra & Infopark) · Thiruvananthapuram · across India & overseas · In business since 2011