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Also serving Palghat
Dealers, consignors and paddy growers in Palakkad ask the same questions every day; a chatbot connected to your records answers them in Malayalam, Tamil or English.
Or call +91 62358 66111
Photo: Vis M · CC BY-SA 4.0, cropped · via Wikimedia Commons
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Yes. Modern language models handle both, including the mixed Malayalam, Tamil and English that people in the Chittur and Walayar belt commonly type. We test with real messages from your customers and tune the replies until they sound natural.
The bot is restricted to your data and approved documents. It quotes a balance or a dispatch date only when it finds one in the system, and says it does not know when it does not. Sensitive actions, such as changing an order, can require confirmation from your staff first.
For an automated assistant on WhatsApp, yes. We help you apply for it through an approved provider, register your number and set up message templates. A website chatbot is a simpler first step and can move to WhatsApp later.
After a first conversation about the channel, the questions customers ask and the data the bot must read, we agree the scope and send you a written quotation. The price, the deliverables and the timeline are fixed against that scope before any work starts, so nothing grows without your sign-off.
You speak to someone who does this work, not a call centre. They ask about the channel, the questions customers ask most and where the answers live today. If it looks like a fit, we agree the scope and put it in writing, with the timeline, before any work starts. If it does not, we tell you.
Count the calls a Palakkad business takes in a morning. A retailer in Ottapalam asks whether his order has left. A grower from Kollengode asks if his paddy payment has been released. Each answer already exists in a system or a register. Someone still has to stop work, look it up and reply.
We build AI chatbots that do the looking up. They sit on WhatsApp or your website, understand questions typed the way people really type them, and answer from your own data: ERPNext, a dispatch sheet, a product catalogue. When a question is outside their brief, they hand over to a named person with the conversation attached. On the Tamil Nadu border, Palghat businesses need the bot in two or three languages from the start.
Case studies
Kerala State Road Transport Corporation (KSRTC)
KSRTC — ERPNext Courier System Delivered ₹1 Crore in Profit
Connect N Cabs Tours & Travels Pvt. Ltd.
Connect N Cabs — A Custom Travel ERP That Lifted Fleet Utilisation 35%
Della Fashions
Della Fashions — ERPNext POS Made Checkout 60% Faster Across Every Outlet
FMCG makers and distributors spend hours confirming what was ordered, billed and sent. A chatbot linked to ERPNext tells a registered dealer his order status, invoice value and outstanding balance on WhatsApp, at any hour, and lets him place a repeat order from the same chat.
A buyer in Chennai looking for a Kanjikode supplier of castings or moulded parts sends an enquiry at night and hears nothing until noon. A website assistant captures the requirement and puts a complete lead in front of sales in the morning.
In plants with large shift workforces, HR fields constant questions about leave balance, payslips, PF and overtime. An internal bot connected to the payroll system answers each employee about his own record and leaves HR to handle the cases that need a human.
An example
A provisions wholesaler on Market Road in Palakkad supplies shops from Mannarkkad to Kollengode. On a Tuesday evening a Mannarkkad retailer types on WhatsApp in Malayalam asking whether his order went out. The bot finds his account in ERPNext, replies that the invoice was raised that afternoon and the van leaves in the morning. He adds two items to tomorrow's order in the same chat. Earlier a Kollengode grower asked, in mixed Malayalam and Tamil, when his paddy payment would clear, and the bot read him the date from the payment entry. A rate query from a new shop in Ottapalam was outside its brief, so it handed the chat to the sales manager with the history attached.
We begin by reading your real conversations: a few weeks of WhatsApp chats and call notes from your Palakkad business tell us what people actually ask. We test it with a small group of your dealers or customers, correct what it gets wrong, and widen it in steps. The build is done in Kochi, with a visit to train the staff who take handovers.
One channel, one job. For example support on your website, or lead capture on WhatsApp.
Ground it on your content. Your FAQs, policies and live data, with handover rules and tone set.
Pilot and measure. Deflection, captured leads and satisfaction against today's baseline.
Tune with people. Transcripts reviewed and gaps fixed until accuracy clears your bar.
Expand. More channels, languages and jobs once the first one pays off.
The scope and timeline are agreed in writing before work starts.
FMCG and food processing
Dealer ordering and order-status bots on WhatsApp, product and scheme information for retailers, and complaint intake that records batch number and photo so quality teams can act.
Logistics and warehousing
Shipment status for consignors by consignment number, pickup requests taken in chat, delivery proof shared automatically, and rate enquiries routed to the right desk.
Paddy and agriculture
Payment status, procurement dates and deduction explanations for growers in Malayalam, and an advisory assistant for input dealers' customers that answers from approved crop guidance and not from the open internet.
Valiyangadi (Big Bazaar), Market Road, Palakkadmarket
the town's oldest trading street, about 3 km long, and its main wholesale-retail marketplace
The town's oldest trading street and its main wholesale market. Wholesalers here field the most repetitive questions in the district, order status and balances above all.
Source: en.wikipedia.orgOttapalam townmarket
commercial centre for the west of the district, on the Bharathapuzha; second most populous municipality
The commercial centre for the west of the district. Retailers here order from Palakkad wholesalers by phone, which a WhatsApp bot with order status and reordering replaces.
Source: en.wikipedia.orgKollengode Grama Panchayatlocal body
The district's rice bowl. Growers here call mills and societies about payments and procurement dates, the questions a Malayalam bot answers from the payment entry itself.
Source: palakkad.nic.inPlaces and organisations are named for local context only. Acube Innovations is not affiliated with or endorsed by them.
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Kochi (Kadavanthra & Infopark) · Thiruvananthapuram · across India & overseas · In business since 2011