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Also serving Palghat
Dealers, consignors and paddy growers in Palakkad ask the same questions every day; a chatbot connected to your records answers them in Malayalam, Tamil or English.
Trusted by 200+ organisations across India & overseas — including
Count the calls a Palakkad business takes in a morning. A retailer in Mannarkkad asks whether his order has left. A consignor asks where the lorry is. A grower from Kollengode asks if his paddy payment has been released. Each answer already exists in a system or a register. Someone still has to stop work, look it up and reply, often the same person who should be dispatching.
We build AI chatbots that do the looking up. They sit on WhatsApp or your website, understand questions typed the way people really type them, and answer from your own data: ERPNext, a dispatch sheet, a product catalogue. When a question is outside their brief, they hand over to a named person with the conversation attached. Being on the Tamil Nadu border, Palghat businesses often need the bot to work in two or three languages, and that is built in from the start.
FMCG makers and distributors spend hours confirming what was ordered, billed and sent. A chatbot linked to ERPNext tells a registered dealer his order status, invoice value and outstanding balance on WhatsApp, at any hour, and lets him place a repeat order from the same chat.
A buyer in Chennai looking for a Kanjikode supplier of castings or moulded parts sends an enquiry at night and hears nothing until noon. A website assistant captures the requirement, asks the right qualifying questions about material, quantity and drawing, and puts a complete lead in front of sales in the morning.
In plants with large shift workforces, HR fields constant questions about leave balance, payslips, PF and overtime. An internal bot connected to the payroll system answers each employee about his own record and leaves HR to handle the cases that need a human.
FMCG and food processing
Dealer ordering and order-status bots on WhatsApp, product and scheme information for retailers, and complaint intake that records batch number and photo so quality teams can act.
Logistics and warehousing
Shipment status for consignors by consignment number, pickup requests taken in chat, delivery proof shared automatically, and rate enquiries routed to the right desk with lane and load details already captured.
Paddy and agriculture
Payment status, procurement dates and deduction explanations for growers in Malayalam, and an advisory assistant for input dealers' customers that answers from approved crop guidance and not from the open internet.
We begin by reading your real conversations: a few weeks of WhatsApp chats and call notes from your Palakkad office tell us what people actually ask. The first version handles the commonest questions only. We test it with a small group of your dealers or customers, correct what it gets wrong, and widen it in steps. The build is done in Kochi, with a visit to train the staff who will take handovers.
Case studies
Kochi Metro Rail Limited (KMRL)
Kochi Metro (KMRL) — ERPNext Property & Lease Management, Zero Paper
Connect N Cabs Tours & Travels Pvt. Ltd.
Connect N Cabs — A Custom Travel ERP That Lifted Fleet Utilisation 35%
Della Fashions
Della Fashions — ERPNext POS Made Checkout 60% Faster Across Every Outlet
Yes. Modern language models handle both, including the mixed Malayalam, Tamil and English that people in the Chittur and Walayar belt commonly type. We test with real messages from your customers, because textbook language and WhatsApp language are different things, and tune the replies until they sound natural.
The bot is restricted to your data and approved documents. It quotes a balance or a dispatch date only when it finds one in the system, and says it does not know when it does not. Sensitive actions, such as changing an order, can require confirmation from your staff before they take effect.
For an automated assistant on WhatsApp, yes. We help you apply for it through an approved provider, register your number and set up message templates. If that feels like too much to begin with, a website chatbot is a simpler first step and can be moved to WhatsApp later.
More services in Palakkad
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Kochi (Kadavanthra & Infopark) · Thiruvananthapuram · across India & overseas · In business since 2011