Loading…
Loading…
Also serving Mangalore and Mangaluru
A hospital in Kankanady hears from patients in Kannada, Malayalam and English, often after hours. A chatbot that answers from real records keeps Dakshina Kannada's service desks open.
Trusted by 200+ organisations across India & overseas — including
Mangaluru serves people well beyond its borders. Patients come from Kasaragod and Kodagu, students from every state, account holders from the Gulf. They all message first and call second. The questions repeat: is the doctor available on Saturday, what is the hostel fee, has my consignment cleared, what is my loan balance. Staff answer them between other duties, slowly during the day and not at all at night.
An AI chatbot built by Acube answers such questions on WhatsApp, your website or your app, using your own documents and live data from ERPNext or other systems. It is grounded, which means it replies from your information and not from general guesswork, and it hands the chat to a person when the matter is sensitive or unclear. For a Dakshina Kannada institution, that means quick answers without adding front-desk staff.
Admission offices in Moodbidri and Konaje spend the season answering eligibility, fee and hostel queries that are already in the prospectus. A bot trained on that prospectus clears the routine, and counsellors spend their time on applicants who are ready to decide.
Importers ring clearing agents through the day to ask where a container stands. A chatbot linked to the job record gives the status at once, to the right customer only, and the shipping desk at Panambur gets its afternoon back.
Enquiries to builders, clinics and coaching centres in Mangalore arrive in the evening when nobody is at the counter. The assistant answers, captures name and need with consent, and places the lead in the CRM for a morning call.
Healthcare and education
Appointment booking and rescheduling, department and doctor timings, report collection status and admission queries, in English and Kannada, with handover to a human for anything clinical or personal.
Banking and finance
Balance and due-date queries for members after verification, branch and scheme information, document checklists for loans, and complaint registration with a ticket number, all logged for audit.
Port and shipping logistics
Consignment status, document checklists for imports and exports, tariff and timing questions, and after-hours capture of new enquiries for the sales team.
We start by collecting the questions your staff really receive, from chat exports and call notes, and the documents that hold the answers. The bot is built and tuned remotely from Kochi in Kerala, then tested with your own team in Mangaluru before customers see it. After launch we review real conversations with you each month and correct gaps. Dakshina Kannada clients can ask for an on-site training session at handover.
Case studies
BrahMos Aerospace Thiruvananthapuram Ltd (BATL)
BrahMos (BATL) — Secure, Auditable ERPNext Finance & Procurement
Kerala State Road Transport Corporation (KSRTC)
KSRTC — ERPNext Courier System Delivered ₹1 Crore in Profit
Queue Off
Queue Off — Digital Payments That Work on a Feature Phone, With No Internet
English, Kannada and Malayalam work well and we build for them routinely. Tulu is harder because people type it in Kannada or Roman script without a standard spelling. We test it on your real messages first and tell you honestly how well it performs before you rely on it.
It is restricted to your documents and data. When it cannot find an answer it says so and offers a human. We review transcripts during the pilot and tighten the sources wherever a reply was weak.
Yes, through the official WhatsApp Business API, as well as on websites and inside mobile apps. One knowledge base serves all channels, so an answer corrected once is corrected everywhere.
More services in Dakshina Kannada
Get a clear plan, an honest timeline, and a fixed scope. Talk to a real expert today — whether or not you work with us.
or write to info@acube.co
Kochi (Kadavanthra & Infopark) · Thiruvananthapuram · across India & overseas · In business since 2011