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Also serving Mangalore and Mangaluru
A hospital in Kankanady hears from patients in Kannada, Malayalam and English, often after hours. A chatbot that answers from real records keeps Dakshina Kannada's service desks open.
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Trusted by 200+ organisations across India & overseas — including
English, Kannada and Malayalam work well and we build for them routinely. Tulu is harder because people type it in Kannada or Roman script without a standard spelling. We test it on your real messages first and tell you honestly how well it performs.
It is restricted to your documents and data. When it cannot find an answer it says so and offers a human. We review transcripts during the pilot and tighten the sources wherever a reply was weak.
Yes, through the official WhatsApp Business API, as well as on websites and inside mobile apps. One knowledge base serves all channels, so an answer corrected once is corrected everywhere.
After a first conversation about the channel, the questions customers ask and the data the bot must read, we agree the scope and send you a written quotation. The price, the deliverables and the timeline are fixed against that scope before any work starts, so nothing grows without your sign-off.
You speak to someone who does this work, not a call centre. They ask about the channel, the questions customers ask most and where the answers live today. If it looks like a fit, we agree the scope and put it in writing, with the timeline, before any work starts. If it does not, we tell you.
Mangaluru serves people well beyond its borders. Patients come from Kasaragod and Kodagu, students from every state, account holders from the Gulf. They all message first and call second. The questions repeat: is the doctor in on Saturday, what is the hostel fee, has my consignment cleared, is my order ready. Staff answer between other duties, slowly by day and not at all at night.
An AI chatbot built by Acube answers on WhatsApp, your website or your app, using your own documents and live data from ERPNext or other systems. It is grounded, meaning it replies from your information rather than general guesswork, and it hands the chat to a person when the matter is sensitive or unclear. For a Dakshina Kannada institution that means quick answers without adding front-desk staff.
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Admission offices in Moodabidri and Konaje spend the season answering eligibility, fee and hostel queries already printed in the prospectus. A bot trained on that prospectus clears the routine, and counsellors spend their time on applicants ready to decide.
Importers ring clearing agents through the day to ask where a container stands. A chatbot linked to the job record gives the status at once, to the right customer only, and the desk at Panambur gets its afternoon back.
Enquiries to builders, clinics and goldsmiths in Mangalore arrive in the evening when nobody is at the counter. The assistant answers, captures name and need with consent, and places the lead in the CRM for a morning call.
An example
A jeweller on Hampankatta's gold street opens on a wedding Saturday with the WhatsApp line already busy. A bride's mother in Dubai asks whether the necklace ordered last month is ready; the assistant checks the job card and replies that polishing finished yesterday and the piece can be collected. A customer asks the day's rate; the assistant gives it, with the time stamp. A man in Puttur asks about his monthly scheme balance; after a one-time password he sees his instalments listed. When a query mentions exchanging old gold, the chat goes straight to the counter manager with the history attached. The staff spend the day with the people in the shop.
We start by collecting the questions your staff really receive, from chat exports and call notes, and the documents that hold the answers. The bot is built and tuned remotely from Kochi in Kerala, then tested with your own people in Mangaluru before customers see it. After launch we review real conversations with you each month. Dakshina Kannada clients can ask for an on-site training session at handover.
One channel, one job. For example support on your website, or lead capture on WhatsApp.
Ground it on your content. Your FAQs, policies and live data, with handover rules and tone set.
Pilot and measure. Deflection, captured leads and satisfaction against today's baseline.
Tune with people. Transcripts reviewed and gaps fixed until accuracy clears your bar.
Expand. More channels, languages and jobs once the first one pays off.
The scope and timeline are agreed in writing before work starts.
Education and healthcare
Appointment booking and rescheduling, doctor timings, report collection status and admission queries, in English and Kannada, with handover to a human for anything clinical or personal.
Gold jewellery retail
Order status for custom pieces, the day's rate on request, scheme instalment balances after verification and appointment booking for bridal selections, with showroom staff taking over anything about price.
Local bodies and utilities
Citizen queries about property tax dues, trade licence renewals, garbage collection schedules and complaint status, answered in Kannada and English with a ticket number for follow-up.
National Institute of Technology Karnataka (NITK), Surathkalinstitution
Institute of National Importance, founded 1960 as Karnataka Regional Engineering College
A residential technical campus at Surathkal draws students from every state. Admission, hostel and fee questions arrive from parents in a dozen languages, mostly outside office hours, which is what a grounded assistant handles.
Source: nitk.ac.inMangaluru City Corporationlocal body
The city corporation and the bodies around it field property tax, licence and complaint queries all day. A civic assistant that answers from the live record, and logs a ticket when it cannot, shortens counter queues.
Mangalore gold ornament making clustercluster
The one MSE cluster formally identified in the DC-MSME district profile, promoted by the district's goldsmith artisans.
The district's goldsmith cluster sells custom pieces on long lead times and monthly schemes. Order status and scheme balances are the questions customers repeat most, and both can be answered from records.
Source: dcmsme.gov.inPlaces and organisations are named for local context only. Acube Innovations is not affiliated with or endorsed by them.
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Kochi (Kadavanthra & Infopark) · Thiruvananthapuram · across India & overseas · In business since 2011
