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Also serving Mangalore and Mangaluru
Callers in Dakshina Kannada switch between Kannada, English and Malayalam in a single sentence. AI voice bots and smart IVR answer them at any hour and pass the hard calls to a person.
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An example
At a credit cooperative in Bantwal, the first working day of the month begins with the voice assistant placing reminder calls to members whose instalments fall due this week. It greets each member by name in Kannada, switches to Malayalam or English when the member does, states the amount and the date, and offers to send a payment link by SMS. A member who says he has already paid is transferred to the branch clerk with the call summary on screen. A member who wants to reschedule is booked for a callback. By eleven the branch manager sees which calls were answered, which promised payment and which need a visit. The two clerks who used to dial all morning are at the counter.
Phone calls still run much of Mangaluru's business. Patients call hospitals in Deralakatte for appointments. Members call their society in Bantwal about a deposit. Parents call colleges from another state. Truck owners call the transport desk for loading slots. During peak hours lines stay engaged and calls are missed, and a missed call in healthcare or lending is not a small thing.
Acube builds AI voice assistants and smart IVR that understand natural speech, answer routine requests from live data, and transfer the rest to a human agent with the context attached. They can also place outbound calls for reminders and confirmations, within consent and regulatory norms. For organisations in Dakshina Kannada the first step is always narrow: one call type, measured, before anything wider.
Case studies
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EVM Wheels (part of the EVM Group)
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Old menu-based IVR frustrates callers, especially older account holders in the taluk towns. A voice bot lets them simply say what they want, in their own words, and routes or answers accordingly.
Hospital call centres are swamped when booking opens. A voice assistant linked to the scheduling system books, reschedules and confirms slots in parallel, so the human team handles only the unusual cases.
Finance firms and societies in Bantwal and Puttur have staff dialling borrowers before due dates. Automated, polite reminder calls with a payment link by SMS free those clerks, and every call outcome is recorded.
We begin with recordings or notes of your real calls, so the bot learns the way people in Mangaluru really speak. The build and tuning are done from Kochi, Kerala, and we run a closed pilot with your staff as callers before the public number changes. A visit to Dakshina Kannada for go-live and agent training is planned where call volumes justify it.
Pick the busiest call type. For example order status, bookings or branch timings.
Connect to your data. Wired to ERPNext or your CRM so answers are live and correct.
Languages and handover. The languages your customers use, and exactly when to transfer to a person.
Pilot and measure. Calls handled, transfer rate and satisfaction against your current setup.
Expand. More call types, languages and outbound reminders once it pays off.
The scope and timeline are agreed in writing before work starts.
Education and healthcare
Appointment booking, doctor availability, report status and admission enquiry lines, with immediate transfer to staff for emergencies or anything clinical.
Banking and finance
Due-date reminders, balance and scheme information after caller verification, branch timings and complaint logging, with recordings and transcripts kept for audit.
Retail on Car Street
Order status, opening hours during festivals, availability of a size or a design and appointment booking for bridal or custom orders, with anything about price passed to a salesperson.
We build for English and major Indian languages including Kannada, Malayalam and Hindi, and tune on your real calls. Tulu and Konkani are common in Dakshina Kannada homes but less well served by speech technology today, so we test them honestly before committing.
Always. The bot handles routine requests and transfers anything complex, sensitive or unclear to a live agent, with what the caller already said shown on screen so nobody has to repeat themselves.
Yes. It connects through secure APIs to ERPNext, a CRM, a hospital or booking system, so it speaks live, accurate information. It answers from your data and does not guess.
After a first conversation about your call volumes, the call types, the languages and the systems behind the answers, we agree the scope and send you a written quotation. The price, the deliverables and the timeline are fixed against that scope before any work starts, so nothing grows without your sign-off.
You speak to someone who does this work, not a call centre. They ask about the calls you get most, the languages your customers speak and where the answers live. If it looks like a fit, we agree the scope and put it in writing, with the timeline, before any work starts. If it does not, we tell you.
Puttur City Municipal Councillocal body
Puttur's municipal town serves the interior taluks, where members and citizens phone rather than browse. A voice line that answers dues, timings and complaint status in Kannada suits that habit.
Bantwal Town Municipal Councillocal body
Bantwal's town and the societies around it are typical of the district's cooperative lending. Reminder and confirmation calls made by a system, with consent, keep clerks at the counter.
Car Street, Mangalurumarket
traditional retail shopping street in the old city
Shops on the old city's traditional retail street take a stream of calls about stock, hours and orders. A voice assistant handles the routine and passes a bargaining customer to a person.
Source: en.wikipedia.orgPlaces and organisations are named for local context only. Acube Innovations is not affiliated with or endorsed by them.
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Kochi (Kadavanthra & Infopark) · Thiruvananthapuram · across India & overseas · In business since 2011
