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Also serving Quilon
From houseboat enquiries on Ashtamudi to dealers asking for today's rate, Kollam businesses answer the same questions all day. A chatbot trained on their own information can take the first reply.
Trusted by 200+ organisations across India & overseas — including
Count the messages a Kollam business receives in a day and a pattern appears. Is the houseboat free on the twentieth? What is the rate for cashew splits today? Has my order left? When does admission open? Each is answered by a person who has better things to do, often late, sometimes not at all. Customers who do not hear back simply message the next supplier on their list.
AI chatbot development at Acube means building an assistant around your own content and data: rate cards, product details, policies, order and booking status from ERPNext or another system. It works on your website and on WhatsApp, in English and in the languages your customers use, and hands over to your staff when a conversation needs a person. For a firm in Quilon, the point is a prompt, correct first response.
A traveller planning a Kerala trip sends the same message to five operators at night and books with whoever replies first. A chatbot that knows your boats, room types, seasonal rates and inclusions responds in seconds and records the lead for your reservations staff.
Dealers and customers ring the office to ask about order status, outstanding balance or dispatch details. Connected to ERPNext, a chatbot gives each verified customer their own figures on WhatsApp, and the accounts clerk is left to do accounts.
Off-the-shelf bots guess when they do not know. Ours are grounded in documents and data you approve, reply only from that material, and say plainly when a question is outside it before passing the chat to a named person.
Backwater tourism
An assistant for resorts, houseboats and tour operators around Ashtamudi and Munroe Island that handles availability questions, packages, pick-up points and cancellation terms, collects guest details, and leaves the final confirmation with your team.
Retail and wholesale trade
A WhatsApp assistant for wholesalers near Chamakada market and distributors across the district that shares price lists, takes repeat orders into the ERP, and answers outstanding and delivery queries for registered dealers.
Schools and colleges
Kollam has a dense cluster of colleges and schools, and their offices are flooded at admission time. A chatbot answers questions on courses, eligibility, fees structure, dates and documents, so counsellors speak only to serious applicants.
We start by collecting the real questions: a few weeks of your WhatsApp chats, emails and call notes, with personal details removed. That tells us what the bot must know. Content is agreed with you, the assistant is built and tested by our Kochi engineers, and your staff in Kollam are shown how to take over a chat and how to update answers themselves.
Case studies
Indus Motor Company Private Limited
Indus Motor — ERPNext Cut Stock-Outs 40% Across Showrooms
Della Fashions
Della Fashions — ERPNext POS Made Checkout 60% Faster Across Every Outlet
Kerala State Road Transport Corporation (KSRTC)
KSRTC — ERPNext Courier System Delivered ₹1 Crore in Profit
Yes. Assistants can understand and reply in Malayalam, English and other languages, including the mixed typing style common on WhatsApp. We test with real messages from your own customers, because textbook language and the way people actually type are quite different.
It says so and hands over. You decide the rules: which topics always go to a person, what hours staff are available, and who is notified. The full chat history travels with the handover, so the customer does not have to repeat anything.
No. A useful first version can run from your rate card, a product list and a set of approved answers. Live figures such as stock, balances or booking status need a system behind them, and ERPNext is the simplest for us to connect.
More services in Kollam
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or write to info@acube.co
Kochi (Kadavanthra & Infopark) · Thiruvananthapuram · across India & overseas · In business since 2011