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Also serving Quilon
From houseboat enquiries on Ashtamudi to dealers asking for today's rate, Kollam businesses answer the same questions all day. A chatbot trained on their own information takes the first reply.
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Photo: Arunvrparavur · CC BY-SA 4.0, cropped · via Wikimedia Commons
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Yes. Assistants can understand and reply in Malayalam, English and other languages, including the mixed typing style common on WhatsApp. We test with real messages from your own customers, because textbook language and the way people type are quite different.
It says so and hands over. You decide the rules: which topics always go to a person, what hours staff are available, and who is notified. The full chat history travels with the handover, so the customer does not repeat anything.
No. A useful first version can run from your rate card, a product list and a set of approved answers. Live figures such as stock, balances or booking status need a system behind them, and ERPNext is the simplest to connect.
After a first conversation about the channel, the questions customers ask and the data the bot must read, we agree the scope and send you a written quotation. The price, the deliverables and the timeline are fixed against that scope before any work starts, so nothing grows without your sign-off.
You speak to someone who does this work, not a call centre. They ask about the channel, the questions customers ask most and where the answers live today. If it looks like a fit, we agree the scope and put it in writing, with the timeline, before any work starts. If it does not, we tell you.
Count the messages a Kollam business receives in a day and a pattern appears. Is the houseboat free on the twentieth? What is the rate for cashew splits today? Has my order left Chamakada? When does admission open? Each is answered by a person who has better things to do, often late, sometimes not at all. Customers who do not hear back message the next supplier.
AI chatbot development at Acube means building an assistant around your own content and data: rate cards, product details, policies, order and booking status from ERPNext or another system. It works on your website and on WhatsApp, in English and in Malayalam, and hands over to your staff when a conversation needs a person. For a firm in Quilon, the point is a prompt, correct first response.
Case studies
Kera Cabs
Kera Cabs — 55% of Bookings Moved Off the Phone and Into the App
Kerala State Road Transport Corporation (KSRTC)
KSRTC — ERPNext Courier System Delivered ₹1 Crore in Profit
Connect N Cabs Tours & Travels Pvt. Ltd.
Connect N Cabs — A Custom Travel ERP That Lifted Fleet Utilisation 35%
A traveller planning a Kerala trip messages five operators at night and books with whoever replies first. A chatbot that knows your boats, room types, seasonal rates and inclusions responds in seconds and records the lead.
Dealers and customers ring a Chinnakada showroom to ask about order status, outstanding balance or delivery. Connected to ERPNext, a chatbot gives each verified customer their own figures on WhatsApp, and the accounts clerk is left to do accounts.
Off-the-shelf bots guess when they do not know. Ours are grounded in documents and data you approve, reply only from that material, and say plainly when a question is outside it before passing the chat to a named person.
An example
It is the first week of admissions at a self-financing college on the Kottarakkara road. The office phone has not stopped since morning. On the college website and WhatsApp number, an assistant built from the prospectus, the fee schedule and this year's dates answers most questions: which courses are open, what documents to bring, whether hostel places remain, how to pay the first instalment. A parent asking in Malayalam gets a reply in Malayalam. When a student asks about a scholarship the assistant has no approved answer for, it says so, takes her number and passes the thread to the admissions officer. By evening the officer has spoken only to applicants who needed her.
We start by collecting the real questions: a few weeks of your WhatsApp chats, emails and call notes, with personal details removed. That tells us what the bot must know. Content is agreed with you, the assistant is built and tested by our Kochi engineers, and your staff in Kollam are shown how to take over a chat and update answers themselves.
One channel, one job. For example support on your website, or lead capture on WhatsApp.
Ground it on your content. Your FAQs, policies and live data, with handover rules and tone set.
Pilot and measure. Deflection, captured leads and satisfaction against today's baseline.
Tune with people. Transcripts reviewed and gaps fixed until accuracy clears your bar.
Expand. More channels, languages and jobs once the first one pays off.
The scope and timeline are agreed in writing before work starts.
Backwater tourism
An assistant for resorts, houseboats and tour operators around Ashtamudi and Munroe Island that handles availability, packages, pick-up points and cancellation terms, collects guest details, and leaves the final confirmation with your team.
Retail and wholesale trade
A WhatsApp assistant for textile houses at Chinnakada and wholesalers at Chamakada that shares price lists, takes repeat orders into the ERP, and answers outstanding and delivery queries for registered dealers.
Colleges and study centres
Kollam's colleges and the open university's study centres are flooded at admission time. A chatbot answers questions on courses, eligibility, fees, dates and documents, so counsellors speak only to serious applicants.
Sreenarayanaguru Open University, Kureepuzhainstitution
Kerala's state open university, set up in 2020 for distance education
A state open university built for distance learners generates repeated enquiries on courses, fees and exam dates that its study centres field all year.
Source: en.wikipedia.orgChinnakada, Kollammarket
the city's central junction and retail heart, with the clock tower, malls, textile wholesalers and the MPEDA regional office
Textile wholesalers, jewellers and malls at the city's central junction take order, stock and delivery questions from customers and dealers all day, which a connected assistant can answer first.
Source: en.wikipedia.orgKarunagappally Municipalitylocal body
A municipal front office fields the same questions on certificates, taxes and licences daily, and a grounded Malayalam assistant on its website is a practical first step.
Source: kollam.nic.inPlaces and organisations are named for local context only. Acube Innovations is not affiliated with or endorsed by them.
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Kochi (Kadavanthra & Infopark) · Thiruvananthapuram · across India & overseas · In business since 2011