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Also serving Quilon
Much of Kollam still prefers to call than to type. AI voice assistants answer those calls in Malayalam and English, at any hour, without a caller waiting on hold.
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In Kollam a phone call is still the default way to do business. A shopkeeper in Anchal rings his distributor to ask about stock. A borrower calls to check the due date. A guest phones the resort from the railway station. Many callers are more at ease speaking Malayalam than typing in any language. For the business, this means a desk phone that rings through lunch and goes unanswered after six.
AI voice solutions put a speaking assistant on that line. It understands natural speech, answers from your own data, completes simple tasks such as giving a balance or noting a booking request, and transfers to a person when needed. It can also place outbound calls for reminders and confirmations. We build each one to order, starting with the single call type that burdens your Quilon office the most.
A wholesaler's phone is busiest exactly when staff are loading vans. Every missed call is an order that may go elsewhere. A voice assistant picks up at once, takes the item list or answers the stock question, and logs it for the sales desk.
Payment and renewal reminders are made when a clerk is free, which means irregularly. Scheduled outbound calls in the customer's language give the due amount and date, record the response, and pass on anyone who wants to speak to staff.
Old keypad menus frustrate older and rural callers. Speaking naturally, in Malayalam, is easier for them. The assistant asks what they need, handles it if it can, and otherwise connects them to the right person with the context already noted.
Backwater tourism
Resorts and houseboat operators on Ashtamudi receive calls from guests in transit and from travel agents at odd hours. A voice assistant confirms directions, check-in times and booking status, and takes new enquiries when the front desk is closed.
Retail and wholesale trade
Distributors serving small shops from Kollam town to Punalur use a voice line for repeat orders, scheme information and outstanding balances, spoken in Malayalam and posted to ERPNext, so orders are captured even when every salesman is on the road.
Local lenders and chit funds
Finance firms across Karunagappally, Kottarakkara and Kollam make large numbers of routine calls for instalment reminders and confirmations. Automated calls handle the routine ones politely and consistently, and collection staff concentrate on accounts that need a conversation.
A voice project opens with listening. We study a sample of your real calls, with consent, to learn what people ask and how they phrase it in local Malayalam. The assistant is built and tuned by our AI team in Kochi, piloted on one line, and measured against how calls were handled before. Your Kollam staff set the handover rules and can change them.
Case studies
Indus Motor Company Private Limited
Indus Motor — ERPNext Cut Stock-Outs 40% Across Showrooms
Della Fashions
Della Fashions — ERPNext POS Made Checkout 60% Faster Across Every Outlet
Kerala State Road Transport Corporation (KSRTC)
KSRTC — ERPNext Courier System Delivered ₹1 Crore in Profit
That is what the pilot is for. Speech recognition for Malayalam is good and improving, but accents, mixed English words and background noise all matter. We tune on recordings of real calls and keep a quick route to a person for anyone the system struggles with.
Always. The assistant transfers when asked, when it is unsure, or when the topic is one you have marked for staff only. Outside office hours it takes a message and notifies the right person. Nobody should feel trapped talking to a machine.
In most cases, yes. We connect through a cloud telephony provider, and your published number can forward to the assistant fully or only when lines are busy or closed. We check feasibility for your number and operator before committing to a plan.
More services in Kollam
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Kochi (Kadavanthra & Infopark) · Thiruvananthapuram · across India & overseas · In business since 2011