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Also serving Thodupuzha and Munnar
When the nearest ERPNext engineer is a ghat road away, an Idukki business needs support that answers remotely, quickly, and knows how the system was set up.
Trusted by 200+ organisations across India & overseas — including
Plenty of businesses in Idukki already run ERPNext or an older Frappe site, often installed by a freelancer or by a relative's firm in the city. It works until it does not: a GST return will not tally, the server fills up in the middle of the tourist season, or the person who set it up stops answering the phone.
An ERPNext support and AMC contract with Acube gives you a named team to call. It covers troubleshooting, user questions, bug fixes, backups, monitoring, version upgrades and refresher training. For a resort in Munnar or a processing unit in Thodupuzha, that means a fault is picked up the same day by people who have your setup on record.
Custom scripts written years ago, no notes, and nobody left who knows why a field behaves as it does. We begin an AMC with a health check that documents the installation, the customisations and the risks, so later fixes are made with knowledge and not guesswork.
A server kept under a desk in the high ranges faces power cuts, damp and lightning. Many sites have a backup job nobody has ever restored from. We schedule backups to a separate location and restore one periodically to prove that it works.
Resorts and estates hire fresh clerks and front-office staff every season, and each new person learns the system by trial and error. Support includes short training sessions by video call, so a new joiner is billing correctly within days.
Resorts and homestays
Peak-season cover matters most. We agree response times in advance, keep the server sized for the December and summer rush, and fix billing or stores issues remotely without anyone leaving the property.
Tea and cardamom plantations
Payroll runs cannot slip. Support before each wage period checks that attendance, plucking data and statutory settings are in order, and any change in wage rates or deductions is applied and tested ahead of the run.
Agro-processing
Units making spice products or packaged tea depend on batch and stock accuracy. We watch for negative stock, stuck entries and valuation errors, and correct them with your accountant before they reach the year-end books.
Support for Idukki is remote by default, and that is an advantage in hill country: a ticket, a call or a WhatsApp message reaches our Kochi team at once, and most issues are solved over a secure remote session. Where a visit is needed, such as a server move or a training day for a new team, we drive up and schedule it with you.
Case studies
Muthoot Securities Limited
Muthoot Securities — MScan, the Flutter App That Cut Document Search Time by 70%
Dumas Bakes N Meals Private Limited
Dumas Bakes N Meals — ERPNext Lifted On-Time Deliveries by Over 40%
Indus Motor Company Private Limited
Indus Motor — ERPNext Cut Stock-Outs 40% Across Showrooms
Yes. Many AMC clients come to us this way. We first review the installation, the version, the custom code and the hosting, and tell you what we find. If something is fragile we say so at the start, then take over support with that understanding written down.
Critical faults, such as a site that will not load or invoices that cannot be saved, are treated ahead of routine requests. Response levels are agreed in the contract. For hosted sites we also monitor the server ourselves, so we frequently know of a fault before you call.
No. We support ERPNext on your own server, on a cloud account you hold, or on hosting we manage. If the current machine is a risk we will recommend a move, particularly for offices in Idukki where power and connectivity are uneven, but the decision stays with you.
Get a clear plan, an honest timeline, and a fixed scope. Talk to a real expert today — whether or not you work with us.
or write to info@acube.co
Kochi (Kadavanthra & Infopark) · Thiruvananthapuram · across India & overseas · In business since 2011