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Also serving Thodupuzha and Munnar
In Idukki the phone still beats the app: growers ring for prices and guests ring for directions, and an AI voice line answers both when no one can pick up.
Trusted by 200+ organisations across India & overseas — including
Much of Idukki does business by voice. A cardamom grower in Nedumkandam will not open an app to check the rate; he will call the dealer. A family driving up to Munnar in the mist will phone the resort to ask which turn to take. Calls bunch at the same hours, the reception has one line, and many ring out unanswered.
Acube builds AI voice solutions that pick up those calls. A voice bot understands natural speech in Malayalam, Tamil, Hindi or English, answers from your live data, and transfers to a person with the context when the matter is complex. It can also place outbound calls for confirmations and reminders, within consent rules. Each one is built for a specific business and a specific set of questions.
During holidays a resort's front desk is checking guests in while the phone rings behind them. Every missed call is a possible booking gone to a neighbour. A voice assistant answers on the first ring, gives tariffs and availability, and takes down a call-back request.
On auction days a spice trader's phone does not stop. A voice line that reads the day's rates, and tells a registered grower his lot status and balance from the ERP, frees the counter staff for weighing and payment.
Confirming tomorrow's safari pickups, reminding buyers of overdue bills, telling workers about a change in muster time: these calls matter and rarely get made. Outbound voice calls go out on schedule and record who confirmed.
Hill-station tourism (Munnar, Thekkady)
Inbound lines for tour and activity operators that answer timing, pickup and availability questions, and outbound calls the evening before to confirm pickups with guests and drivers.
Resorts and homestays
A smart IVR that lets a caller simply say what they need, handles directions, tariffs and restaurant timings on its own, and passes booking-ready callers to the reservations desk with details already captured.
Spice cultivation and trading
A Malayalam and Tamil rate line for growers, connected to ERPNext for lot, payment and advance balances, with each call logged against the grower's account for the dealer to review.
We begin with a narrow script, for example rates and lot status only, and record how real callers phrase things. The bot is tuned on those recordings before its scope is widened. Telephony setup, ERP integration and tuning are handled from Kochi. We suggest one visit to your counter or front desk in Idukki early on, simply to listen to how calls go today.
Case studies
Muthoot Securities Limited
Muthoot Securities — MScan, the Flutter App That Cut Document Search Time by 70%
Dumas Bakes N Meals Private Limited
Dumas Bakes N Meals — ERPNext Lifted On-Time Deliveries by Over 40%
Indus Motor Company Private Limited
Indus Motor — ERPNext Cut Stock-Outs 40% Across Showrooms
High-range Malayalam mixed with Tamil and English is normal here, and generic systems stumble on it. We test and tune with recordings from your own callers, and keep the bot's job narrow so it can be accurate. When it is unsure, it says so and transfers the call.
Always. Human handover is part of every voice solution we build. A caller can ask for a person at any point, and the system also transfers on its own when a request is sensitive, unclear or outside its script. The staff member sees what was said so far.
No hardware exchange is needed at your premises. The voice bot runs on a cloud telephony number, and your existing business number can usually be forwarded or ported to it. Staff receive transferred calls on their normal mobiles or desk phones.
More services in Idukki
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Kochi (Kadavanthra & Infopark) · Thiruvananthapuram · across India & overseas · In business since 2011