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Also serving Thodupuzha and Munnar
In Idukki the phone still beats the app: growers ring for prices and guests ring for directions, and an AI voice line answers both when no one can pick up.
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Photo: Rinoj Hashim · CC BY-SA 4.0, cropped · via Wikimedia Commons
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An example
It is auction day and a cardamom dealer in Nedumkandam has three people at the counter weighing, grading and paying. The phone line, which used to ring under the noise all morning, now goes to the voice assistant. A grower from a village up the road asks the day's rate in Malayalam and hears it at once. Another, calling in Tamil, gives his name and hears the status of the lot he brought on Saturday and the balance after his advance. A buyer in Coimbatore asks for the owner and is put straight through with the caller's history on screen. At closing the dealer scrolls the call log and sees which growers rang, and what they asked.
Much of Idukki does business by voice. A cardamom grower in Nedumkandam will not open an app to check the rate; he will call the dealer. A family driving up NH 185 towards Kattappana in the mist will phone the resort to ask which turn to take. Calls bunch at the same hours, the reception has one line, and many ring out unanswered.
Acube builds AI voice solutions that pick up those calls. A voice bot understands natural speech in Malayalam, Tamil, Hindi or English, answers from your live data, and transfers to a person with the context when the matter is complex. It can also place outbound calls for confirmations and reminders, within consent rules. Each one is built for a specific business and a specific set of questions.
Case studies
Della Fashions
Della Fashions — ERPNext POS Made Checkout 60% Faster Across Every Outlet
Dumas Bakes N Meals Private Limited
Dumas Bakes N Meals — ERPNext Lifted On-Time Deliveries by Over 40%
Indus Motor Company Private Limited
Indus Motor — ERPNext Cut Stock-Outs 40% Across Showrooms
On a holiday weekend a resort's front desk is checking guests in while the phone rings behind them. Every missed call is a possible booking gone to a neighbour. A voice assistant answers on the first ring, gives tariffs and availability, and takes a call-back request.
On auction days a spice dealer's phone does not stop. A voice line that reads the day's rates, and tells a registered grower his lot status and balance from the ERP, frees the counter staff for weighing and payment.
Confirming tomorrow's safari pickups, reminding buyers of overdue bills, telling workers about a change in muster time: these calls matter and rarely get made. Outbound voice calls go out on schedule and record who confirmed.
We begin with a narrow script, for example rates and lot status only, and record how real callers phrase things. The bot is tuned on those recordings before its scope is widened. Telephony setup, ERP integration and tuning are handled from Kochi. We suggest one visit to your counter or front desk in Idukki early on, simply to listen to how calls go today.
Pick the busiest call type. For example order status, bookings or branch timings.
Connect to your data. Wired to ERPNext or your CRM so answers are live and correct.
Languages and handover. The languages your customers use, and exactly when to transfer to a person.
Pilot and measure. Calls handled, transfer rate and satisfaction against your current setup.
Expand. More call types, languages and outbound reminders once it pays off.
The scope and timeline are agreed in writing before work starts.
Hill-station tourism (Munnar, Thekkady)
Inbound lines for tour and activity operators that answer timing, pickup and availability questions, and outbound calls the evening before to confirm pickups with guests and drivers.
Resorts and homestays
A smart IVR that lets a caller simply say what they need, handles directions, tariffs and restaurant timings on its own, and passes booking-ready callers to the reservations desk with details already captured.
Spice cultivation and trading
A Malayalam and Tamil rate line for growers, connected to ERPNext for lot, payment and advance balances, with each call logged against the grower's account for the dealer to review.
High-range Malayalam mixed with Tamil and English is normal here, and generic systems stumble on it. We tune with recordings from your own callers and keep the bot's job narrow so it can be accurate. When unsure, it says so and transfers the call.
Always. Human handover is part of every voice solution we build. A caller can ask for a person at any point, and the system transfers on its own when a request is sensitive, unclear or outside its script. The staff member sees what was said so far.
No hardware exchange is needed at your premises. The voice bot runs on a cloud telephony number, and your existing business number can usually be forwarded or ported to it. Staff receive transferred calls on their normal mobiles or desk phones.
After a first conversation about your call volumes, the call types, the languages and the systems behind the answers, we agree the scope and send you a written quotation. The price, the deliverables and the timeline are fixed against that scope before any work starts, so nothing grows without your sign-off.
You speak to someone who does this work, not a call centre. They ask about the calls you get most, the languages your customers speak and where the answers live. If it looks like a fit, we agree the scope and put it in writing, with the timeline, before any work starts. If it does not, we tell you.
Nedumkandammarket
spice trading town for cardamom, pepper and coffee, with banks and government offices serving surrounding farm villages
A cardamom, pepper and coffee trading town serving the surrounding farm villages, where growers phone dealers for rates and balances all through the season.
Source: en.wikipedia.orgKattappanamarket
second-largest town; cardamom trade with a Spices Board regional office
The second-largest town and cardamom trade centre, whose dealers and the resorts around it take the bulk of the district's business calls on auction days and holidays.
Source: en.wikipedia.orgNH 185 (Adimali–Kumily)transport
98 km national highway through Cheruthoni, Idukki and Kattappana
Guests driving this highway through Cheruthoni and Kattappana phone properties for directions in the mist, the single most common call a resort voice line handles.
Source: en.wikipedia.orgPlaces and organisations are named for local context only. Acube Innovations is not affiliated with or endorsed by them.
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Kochi (Kadavanthra & Infopark) · Thiruvananthapuram · across India & overseas · In business since 2011