Loading…
Loading…
Also serving Cannanore
An ERP in Kannur is only as good as the help behind it on a festival Saturday, when the billing counter is full and a print format fails.
Official ERPNext Partner · 100+ ERP projects · Since 2011
Or call +91 62358 66111
Photo: Kidu (talk) · Public domain · via Wikimedia Commons
Trusted by 200+ organisations across India & overseas — including
Yes. We begin with a paid health check covering version, server, backups, customisations and data quality. You receive a written report. If the system is sound we take it under AMC as it is; if not, we list what must be fixed first.
A running system still needs backups verified, security patches, statutory updates and someone to call when a user is stuck. The contract makes those things somebody's job. Without it they are nobody's, until something fails.
Yes. Our support team is based in Kerala and speaks Malayalam, which matters when a storekeeper or counter clerk in Payyannur needs to explain a problem in their own words and follow the fix step by step.
It depends on the support you choose. Ad-hoc support is billed by the hour as you need it. An AMC is one planned fee, quoted in writing after we review your setup, your users and your customisations, and it includes priority response and scheduled upgrades.
You speak to someone who does this work, not a call centre. They ask about your ERPNext version, customisations, hosting and what is going wrong today. If it looks like a fit, we agree the scope and put it in writing, with the timeline, before any work starts. If it does not, we tell you.
Many businesses in north Kerala were put on ERPNext by a freelancer or a small vendor who has since moved on. The system works until it does not: a backup nobody checked, a GST change nobody applied, a user who left with the only admin password. The owner then discovers that an ERP without support is a liability sitting on a server.
An annual maintenance contract with Acube gives a Kannur business a named support team, agreed response times, monitored backups, planned version upgrades and help for users when they are stuck. We take over systems we did not build, after a health check that tells you honestly what state the installation is in.
Case studies
Dumas Bakes N Meals Private Limited
Dumas Bakes N Meals — ERPNext Lifted On-Time Deliveries by Over 40%
JPC Enterprises
JPC Enterprises — ERPNext Cut Procurement Delays 40% on Offshore EPC Projects
Valiyaveedans Interiors
Valiyaveedans Interiors — ERPNext Halved Quotation Turnaround
Textile and general retailers in Kannur town and Thalassery do a large share of their year in a few festival weeks. A billing fault in that window costs real sales. Support plans can include extended cover for the dates you name in advance.
E-invoice rules, GST return formats and payroll rates change. Without someone responsible, a society's accountant finds out when a filing is rejected. Under AMC these updates are tracked, tested on a copy and applied before the due date.
Homestays along the coast and shops in Payyannur take on fresh staff often. Each new person needs to be shown the system again. Support includes refresher training and short how-to guides written for your own screens.
An example
A textile showroom near Thalassery railway station is full on a Saturday before Onam. The cashier bills a customer and the invoice print comes out with the GST summary missing. She raises a ticket from the POS screen. Within minutes a support engineer in Kochi connects remotely, finds that a print format was edited the previous evening, restores the working version and reprints the invoice. The owner asks whether the same could happen at the Payyannur branch. The engineer checks both sites, locks the format against casual edits and notes the change in the support log. The evening backup runs and is verified. On Monday the owner receives a short note on what happened, what was changed and who should hold edit rights.
Support for Kannur runs from our Kochi team by ticket, phone and secure remote access, which resolves most issues without anyone travelling. For work that needs a person in the room, such as retraining a department or reviewing a process that has drifted, we schedule a visit. You get one point of contact who knows your installation, not a call-centre queue.
Understand your setup. We review your ERPNext version, customisations, hosting and backups.
Choose ad-hoc or AMC. Pay as you go, or a fixed plan with priority response; we recommend honestly.
Defined response times. A response-time agreement tied to severity, and a named point of contact.
Keep it healthy. Monitoring, tested backups, safe upgrades and training as the business changes.
The scope and timeline are agreed in writing before work starts.
Retail and wholesale trade
Priority response for point-of-sale faults, help with price list and scheme changes before a sale period, and month-end assistance so GST returns go out from clean data rather than corrected exports.
Beedi and cooperative manufacturing
Support that understands society audits: locked periods, user access reviews, backups kept off the premises and a record of every change made to the system, ready when the auditor asks.
Tourism (Theyyam, beaches)
Pre-season checks for properties near Payyambalam and Muzhappilangad, new-user onboarding for front-office staff, and quick fixes to booking, billing and stock screens while guests are in house.
Thalassery Municipalitylocal body
Thalassery's showrooms, bakeries and the Palayad industrial belt hold many small ERP installations whose original installers have moved on, and who need someone accountable for backups and updates.
Payyannur Municipalitylocal body
Businesses in Payyannur are far enough from Kochi that support must work remotely most of the time, with Malayalam-speaking engineers who can guide a counter clerk over the phone.
Kannur Railway Station (CAN)transport
NSG-2 station on the Shoranur–Mangalore line, four platforms, second-largest in Palakkad division by passenger revenue
The Shoranur–Mangalore line puts Kannur within a day trip of our Kochi team, so an on-site visit for retraining or a process review is a train ticket, not a project.
Source: en.wikipedia.orgPlaces and organisations are named for local context only. Acube Innovations is not affiliated with or endorsed by them.
Everything about ERPNext Support & AMC All services in Kannur
More services in Kannur
Get a clear plan, an honest timeline, and a fixed scope. Talk to a real expert today — whether or not you work with us.
or write to info@acube.co
Kochi (Kadavanthra & Infopark) · Thiruvananthapuram · across India & overseas · In business since 2011