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Also serving Cannanore
Kannur businesses sell to people four time zones away; a chatbot answers the NRI buyer at midnight and hands your team a ready lead at nine.
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Photo: Kidu (talk) · Public domain · via Wikimedia Commons
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An example
It is past eleven at night in Kannur and the sales office of an apartment project inside the Municipal Corporation limits has been shut for hours. On WhatsApp, a nurse finishing a shift in Abu Dhabi asks whether a two-bedroom unit on the airport side is still available, how the stage payments run, and whether her brother can visit the site on Saturday. The assistant answers from the project sheet, shares the floor plan and books the visit. At nine the next morning the sales executive opens the CRM and finds the lead, the conversation and the visit slot, and calls the brother at ten. The bot, meanwhile, is answering a retired teacher in Thalassery who types in Malayalam and wants to know about the lift and the parking.
Most enquiries to a Kannur builder, homestay or showroom now arrive as WhatsApp messages, and a large share come from the Gulf. They are typed after work in Doha or Dubai, which is late night in Kerala. By the time someone replies the next day, the person has messaged two competitors. The business was not lost on price or quality. It was lost on response time.
An AI chatbot built by Acube answers those messages immediately, on WhatsApp, your website or both, in English and Malayalam. It is grounded in your own information: project details, room rates, catalogue, stock. It collects the requirement and contact, books a call or a visit where that is the next step, and passes anything it cannot handle to a person with the conversation attached.
Case studies
Valiyaveedans Interiors
Valiyaveedans Interiors — ERPNext Halved Quotation Turnaround
BSS Green Life Solar Division
BSS Green Life Solar — ERPNext, CRM & a Geo-Tagged Site-Survey App
Della Fashions
Della Fashions — ERPNext POS Made Checkout 60% Faster Across Every Outlet
Is the flat near the airport road? What is the carpet area? Is parking included? A builder's sales staff answer these repeatedly. The bot handles them from the project sheet, and staff spend their time on buyers ready for a site visit.
Homestays along the coast near Muzhappilangad get a burst of questions before every long weekend. A bot fed with your calendar and packages answers each one correctly and captures dates and group size for a quotation.
Enquiries on a salesman's personal phone vanish when he leaves. With a chatbot every conversation is stored centrally and pushed into your CRM as a lead, so follow-up does not depend on one person's handset.
We begin by reading a few months of your real enquiry chats, with permission, to learn what people actually ask. The bot is built and tested against those questions before a customer meets it. Setup of the WhatsApp Business API, connection to your ERP or CRM and staff handover are part of the job. The work is done from Kochi; launch-week training can be held at your premises in Kannur.
One channel, one job. For example support on your website, or lead capture on WhatsApp.
Ground it on your content. Your FAQs, policies and live data, with handover rules and tone set.
Pilot and measure. Deflection, captured leads and satisfaction against today's baseline.
Tune with people. Transcripts reviewed and gaps fixed until accuracy clears your bar.
Expand. More channels, languages and jobs once the first one pays off.
The scope and timeline are agreed in writing before work starts.
Tourism (Theyyam, beaches)
Instant answers on availability, rates and transfers from the airport at Mattannur, with booking requests captured in a structured form the front desk can confirm in one step.
Retail and wholesale trade
Product availability, price and store timing answered from live ERP stock, order status for dealers, and catalogue sharing for wedding-season textile purchases in Kannur town and Thalassery.
Construction and real estate
Project FAQs, brochure and floor plan sharing, qualification of budget and timeline, and site-visit booking for NRI buyers planning their next trip home, with every lead logged against the right project.
Yes, and they should. The assistant introduces itself as automated and offers a human at any point. In our experience people do not mind a bot that answers correctly at once; they mind being ignored until morning.
In most cases yes, by moving that number to the official WhatsApp Business API. We handle the verification and migration. Your team continues to reply from a shared inbox whenever the bot hands over.
If the bot is connected to ERPNext it reads current data each time, so nothing needs updating by hand. For information kept in documents, you replace the file and the bot uses the new version without a developer.
After a first conversation about the channel, the questions customers ask and the data the bot must read, we agree the scope and send you a written quotation. The price, the deliverables and the timeline are fixed against that scope before any work starts, so nothing grows without your sign-off.
You speak to someone who does this work, not a call centre. They ask about the channel, the questions customers ask most and where the answers live today. If it looks like a fit, we agree the scope and put it in writing, with the timeline, before any work starts. If it does not, we tell you.
Kannur International Airport, Mattannur (CNN)transport
international airport 28 km east of Kannur, opened 9 December 2018; cargo terminal planned under Phase I expansion
Flights from the Gulf bring buyers home for short visits, so a bot that can book a site visit or a stay before the flight lands turns a late-night message into an appointment.
Source: en.wikipedia.orgKannur Municipal Corporationlocal body
Apartment projects, showrooms and hospitals inside the corporation limits receive the bulk of the district's diaspora enquiries, which arrive after Indian office hours.
Azhikode Handloom Villagemarket
traditional weaving street 8 km from Kannur town; now only a few families weave, mostly school-uniform cloth for Hantex
The few weaving families still working here sell school-uniform cloth and furnishings in small lots, and a simple assistant can take enquiries and orders without a full-time salesperson.
Source: keralatourism.orgPlaces and organisations are named for local context only. Acube Innovations is not affiliated with or endorsed by them.
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Kochi (Kadavanthra & Infopark) · Thiruvananthapuram · across India & overseas · In business since 2011