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Also serving Cannanore
Older customers and members in Kannur still prefer to ring up and speak Malayalam; AI voice answers every such call, even when all your lines are busy.
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Chat and apps get the attention, but a great deal of business in Kannur district is still done by voice. A society member in Iritty calls to ask whether the dividend has been credited. A guest rings a beach resort to check if a room is free this weekend. A retailer's customer wants to know if the shop is open on the hartal day. When the line is engaged or the office is closed, that call is simply lost.
Acube builds AI voice solutions that answer such calls in natural spoken Malayalam and English. The voice agent understands the question, looks up the answer in your ERP or booking system, speaks it back and, where needed, transfers the caller to a person. It can also place outbound calls for reminders and confirmations. It is custom-built around your call types, not a generic phone menu.
During the tourist season a resort's front desk handles check-ins and the phone at once, and the phone loses. A voice agent takes availability and rate calls in parallel, notes the booking request and leaves the desk free for guests who are standing there.
In rural branches of cooperative institutions, elderly members come in person because calling rarely gets through. A voice line that verifies the caller and reads out balances, dues and meeting dates in Malayalam saves them the bus journey.
Instalment dues, delivery confirmations and appointment reminders are all calls that should be made and mostly are not. Outbound voice automation makes them on schedule, records the response and flags only the exceptions for staff follow-up.
Tourism (Theyyam, beaches)
Room and package enquiries answered by voice at any hour for properties around Kannur town and Dharmadam, with caller details and dates passed to reservations, and spoken directions or pickup confirmation for arriving guests.
Retail and wholesale trade
Order status and store-hours calls handled without staff, dealer order booking by voice for small shopkeepers who do not use apps, and payment reminder calls driven by the receivables list in ERPNext.
Beedi and cooperative manufacturing
A Malayalam helpline for workers and members on wages credited, welfare fund balances and notices, reducing crowding at the society's head premises in Kannur and giving field units the same access to information.
Voice projects live or die on how real callers speak, so we start by listening to a sample of your recorded or live calls, with consent, and listing the top reasons people ring. The first release covers only those. We tune pronunciation of local place names and surnames, which generic systems get wrong. Build and telephony setup are done from Kochi. We visit to train the staff who will receive transferred calls.
Case studies
Kochi Metro Rail Limited (KMRL)
Kochi Metro (KMRL) — ERPNext Property & Lease Management, Zero Paper
Della Fashions
Della Fashions — ERPNext POS Made Checkout 60% Faster Across Every Outlet
BSS Green Life Solar Division
BSS Green Life Solar — ERPNext, CRM & a Geo-Tagged Site-Survey App
Speech recognition for Malayalam copes well with regional variation, and we test specifically with north Malabar speakers before launch. Where it is unsure it asks the caller to repeat or offers to transfer. We review misunderstood calls weekly in the early period and adjust.
Always. The caller can ask for a person at any point, and the agent transfers automatically when it cannot help or senses frustration. Outside working hours it takes a message and creates a callback task for the morning.
Generally no. Your published number can be forwarded to the voice system, or we connect through a cloud telephony provider alongside your existing lines. We assess your current setup first and recommend the least disruptive route.
More services in Kannur
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Kochi (Kadavanthra & Infopark) · Thiruvananthapuram · across India & overseas · In business since 2011