Loading…
Loading…
Also serving Cannanore
Older customers and members in Kannur still prefer to ring up and speak Malayalam; AI voice answers every such call, even when all your lines are busy.
Or call +91 62358 66111
Photo: Kidu (talk) · Public domain · via Wikimedia Commons
Trusted by 200+ organisations across India & overseas — including
An example
A diagnostic clinic on the road to the medical college at Pariyaram opens its phone line at seven, an hour before the receptionist arrives. The voice agent takes the first call from a farmer in Sreekandapuram asking whether his wife's blood report is ready; it checks the lab system, confirms, and sends the collection time by SMS. The next caller wants a scan slot on Thursday; the agent reads out two free times, books one and repeats it in Malayalam. A third caller is upset and asks for a person, so the agent transfers to the duty nurse. By the time the receptionist sits down the morning sheet is filled. At four, the same system rings tomorrow's patients with reminders.
Chat and apps get the attention, but a great deal of business in Kannur district is still done by voice. A society member in Iritty calls to ask whether the dividend has been credited. A patient's son rings a clinic near Pariyaram for an appointment. A guest asks a beach homestay whether a room is free this weekend. When the line is engaged or the office is closed, that call is simply lost.
Acube builds AI voice solutions that answer such calls in natural spoken Malayalam and English. The voice agent understands the question, looks up the answer in your ERP or booking system, speaks it back and, where needed, transfers the caller to a person. It can also place outbound calls for reminders and confirmations. It is custom-built around your call types, not a generic phone menu.
Case studies
Valiyaveedans Interiors
Valiyaveedans Interiors — ERPNext Halved Quotation Turnaround
BSS Green Life Solar Division
BSS Green Life Solar — ERPNext, CRM & a Geo-Tagged Site-Survey App
Della Fashions
Della Fashions — ERPNext POS Made Checkout 60% Faster Across Every Outlet
A clinic or homestay front desk handles walk-ins and the phone at once, and the phone loses. A voice agent takes appointment and availability calls in parallel, notes the request and leaves the desk free for people who are standing there.
In rural branches of co-operative institutions, elderly members come in person because calling rarely gets through. A voice line that verifies the caller and reads out balances, dues and meeting dates in Malayalam saves them the bus journey.
Instalment dues, delivery confirmations and appointment reminders are calls that should be made and mostly are not. Outbound voice automation makes them on schedule, records the response and flags only the exceptions for staff.
Voice projects live or die on how real callers speak, so we start by listening to a sample of your recorded or live calls, with consent, and listing the top reasons people ring. The first release covers only those. We tune pronunciation of local place names and surnames, which generic systems get wrong. Build and telephony setup are done from Kochi; we visit to train the staff who receive transferred calls.
Pick the busiest call type. For example order status, bookings or branch timings.
Connect to your data. Wired to ERPNext or your CRM so answers are live and correct.
Languages and handover. The languages your customers use, and exactly when to transfer to a person.
Pilot and measure. Calls handled, transfer rate and satisfaction against your current setup.
Expand. More call types, languages and outbound reminders once it pays off.
The scope and timeline are agreed in writing before work starts.
Healthcare around the medical college
Clinics, labs and pharmacies around the teaching hospital at Pariyaram take appointment, report-ready and timing calls by voice, with confirmations sent by SMS and the roster updated automatically.
Beedi and cooperative manufacturing
A Malayalam helpline for workers and members on wages credited, welfare fund balances and notices, reducing crowding at the society's head premises in Kannur and giving field units the same information.
Tourism (Theyyam, beaches)
Room and package enquiries answered by voice at any hour for properties near Dharmadam and Payyambalam, with dates passed to reservations and spoken pickup confirmation for guests landing at Mattannur.
Speech recognition for Malayalam copes well with regional variation, and we test with north Malabar speakers before launch. Where it is unsure it asks the caller to repeat or offers a transfer. Misunderstood calls are reviewed weekly early on.
Always. The caller can ask for a person at any point, and the agent transfers automatically when it cannot help or senses frustration. Outside working hours it takes a message and creates a callback task for the morning.
Generally no. Your published number can be forwarded to the voice system, or we connect through a cloud telephony provider alongside your existing lines. We assess your current setup and recommend the least disruptive route.
After a first conversation about your call volumes, the call types, the languages and the systems behind the answers, we agree the scope and send you a written quotation. The price, the deliverables and the timeline are fixed against that scope before any work starts, so nothing grows without your sign-off.
You speak to someone who does this work, not a call centre. They ask about the calls you get most, the languages your customers speak and where the answers live. If it looks like a fit, we agree the scope and put it in writing, with the timeline, before any work starts. If it does not, we tell you.
Government Medical College, Kannur (Pariyaram)institution
1,200-bed teaching hospital and medical college taken over by the state in 2018, with pharmacy, nursing and dental programmes
A teaching hospital of this size draws clinics, labs and pharmacies around it, all taking appointment and report calls that a voice agent can handle in Malayalam.
Source: gmckannur.edu.inBeedi workers' co-operative sector (Kerala Dinesh)cluster
The Kannur-based worker co-operative founded in 1969 grew into one of India's largest beedi producers and has since moved into food products, garments and other lines; beedi is a traditional but shrinking trade.
A co-operative with thousands of worker-members spread across units is the classic case for a voice helpline on wages and welfare balances.
Source: en.wikipedia.orgIritty Municipalitylocal body
Hill-side members and customers around Iritty are far from head offices in Kannur town, so a phone line that answers in Malayalam saves them a long bus ride for a simple question.
Places and organisations are named for local context only. Acube Innovations is not affiliated with or endorsed by them.
Everything about AI Voice Solutions All services in Kannur
More services in Kannur
Get a clear plan, an honest timeline, and a fixed scope. Talk to a real expert today — whether or not you work with us.
or write to info@acube.co
Kochi (Kadavanthra & Infopark) · Thiruvananthapuram · across India & overseas · In business since 2011