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Also serving Alleppey
When a system fails in Alappuzha's December rush, a resort or exporter cannot wait days for help. An AMC puts a named ERPNext team on call.
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An ERP is tested hardest on the days you can least afford trouble. In Alappuzha that means the Christmas and New Year weeks for houseboats and resorts, the days before a container closes for a coir exporter, and the procurement rush after the Kuttanad harvest. If the person who installed your ERPNext has moved on, or support means waiting for a freelancer to call back, those are the days it hurts.
Acube's ERPNext support and AMC gives an Alleppey business a named team for bug fixes, user questions, backups, security patches, version upgrades and small changes, under an agreed response time. We also take over systems implemented by others. As an Official ERPNext Partner working on the platform since 2011, we have seen most of the ways an installation can go wrong, and how to put it right.
A good number of small firms had ERPNext set up by an individual developer and have no one to call now. We begin with a health check of the server, backups, version and custom code, fix what is urgent, and then bring the system under a regular support agreement.
Low-lying offices near the canals know what water can do to a computer room. A backup only counts if it restores. Under AMC we schedule backups to a separate location, test restores periodically and keep a written recovery procedure your accountant can follow.
Systems left alone for years miss GST changes, e-invoice updates and security fixes. We plan the upgrade on a copy first, test your reports and print formats there, and move the live system only when the copy behaves as it should.
Coir products and export
Help with export invoice formats, currency and bank charge entries, subcontracting stock errors, and month-end questions from the accounts team, along with new reports when an overseas buyer asks for information in a different shape.
Backwater and houseboat tourism
Extended cover in peak season, quick help for counter staff at the jetty, corrections to booking and advance entries, and small changes such as a new package or tax rate handled without a separate project.
Seafood and inland fisheries
Day-to-day support for batch and expiry tracking, cold-store stock corrections, label and packing list formats, and user training each time a processing plant near Aroor takes on new data-entry staff for the season. Label changes for a new buyer are handled as tickets.
Most support is remote: tickets, calls and screen sharing with our Kochi team during working hours, with an escalation route for anything that stops billing or dispatch. Because Alappuzha is close by, a consultant can also come to you for a quarterly review, fresh training when staff change, or a problem that is simply easier to solve standing beside the person who has it.
Case studies
Kerala State Road Transport Corporation (KSRTC)
KSRTC — ERPNext Courier System Delivered ₹1 Crore in Profit
Dumas Bakes N Meals Private Limited
Dumas Bakes N Meals — ERPNext Lifted On-Time Deliveries by Over 40%
Indus Motor Company Private Limited
Indus Motor — ERPNext Cut Stock-Outs 40% Across Showrooms
Bug fixes, user support, backup monitoring, security patches, minor configuration changes and guidance on upgrades. Larger new features are estimated separately so the AMC stays predictable. The exact list, the response times and the support hours are written into the agreement before it begins.
No. We support on-premise and cloud installations alike, provided we have secure remote access. We will look at power, internet and flood exposure at the site and may suggest moving to the cloud, but the choice stays with you.
Yes. Our support staff speak Malayalam, which matters when the question comes from a storekeeper or a boat supervisor and not from the accountant. Training sessions and short how-to notes can also be given in Malayalam where that helps.
More services in Alappuzha
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Kochi (Kadavanthra & Infopark) · Thiruvananthapuram · across India & overseas · In business since 2011