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Also serving Alleppey
When a system fails in Alappuzha's December rush, a resort or exporter cannot wait days for help. An AMC puts a named ERPNext team on call.
Official ERPNext Partner · 100+ ERP projects · Since 2011
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An ERP is tested hardest on the days you can least afford trouble. In Alappuzha that means the Christmas and New Year weeks for houseboats and resorts, the days before a container closes for a coir exporter, and the procurement rush after the Kuttanad harvest. If the person who installed your ERPNext has moved on, or support means waiting for a freelancer to call back, those are the days it hurts.
Acube's ERPNext support and AMC gives a business a named team for bug fixes, user questions, backups, security patches, version upgrades and small changes, under an agreed response time. As an Official ERPNext Partner working on the platform since 2011, we have seen most of the ways an installation can go wrong, and how to put it right.
A good number of small units on the SIDCO and DIC estates had ERPNext set up by an individual developer and have nobody to call now. We begin with a health check of the server, backups, version and custom code, and bring the system under a regular agreement.
Low-lying offices near the canals know what water can do to a computer room. A backup only counts if it restores. Under AMC we schedule backups to a separate location, test restores periodically and keep a written recovery procedure your accountant can follow.
Systems left alone for years miss GST changes, e-invoice updates and security fixes. We plan the upgrade on a copy first, test your reports and print formats there, and move the live system only when the copy behaves as it should.
Case studies
Della Fashions
Della Fashions — ERPNext POS Made Checkout 60% Faster Across Every Outlet
Dumas Bakes N Meals Private Limited
Dumas Bakes N Meals — ERPNext Lifted On-Time Deliveries by Over 40%
Biotech Research Society, India (BRSI)
BRSI — Association Management Software for a National Scientific Society
An example
At a plastics unit on the SIDCO estate at Mayithara, the storekeeper cannot save a stock entry on Tuesday morning; a batch number is rejected. She raises a ticket from inside ERPNext. Within the agreed response window an Acube engineer in Kochi takes a screen share, finds that a batch was created against the wrong item after last week's upgrade, corrects it and shows her how to spot the message next time. Later the same day the accountant asks for an e-invoice format change for a new buyer. That goes in as a minor change under the AMC. The owner, at Cherthala, reads the ticket log in the evening and sees both closed.
Most support is remote: tickets, calls and screen sharing with the Kochi team during working hours, with an escalation route for anything that stops billing or despatch. Because Alappuzha is a drive down NH 66, a consultant can also come to you for a quarterly review, fresh training when staff change, or a problem easier solved beside the person who has it.
Understand your setup. We review your ERPNext version, customisations, hosting and backups.
Choose ad-hoc or AMC. Pay as you go, or a fixed plan with priority response; we recommend honestly.
Defined response times. A response-time agreement tied to severity, and a named point of contact.
Keep it healthy. Monitoring, tested backups, safe upgrades and training as the business changes.
The scope and timeline are agreed in writing before work starts.
Coir products and export
Help with export invoice formats, currency and bank charge entries, subcontracting stock errors and month-end questions from the accounts team.
Backwater and houseboat tourism
Extended cover in peak season, quick help for counter staff at the Punnamada jetty, corrections to booking and advance entries, and small changes such as a new package or tax rate handled without a separate project.
Seafood and inland fisheries
Day-to-day support for batch and expiry tracking, cold-store stock corrections, label and packing list formats, and user training each time a plant at Aroor takes on new data-entry staff for the season.
Bug fixes, user support, backup monitoring, security patches, minor configuration changes and guidance on upgrades. Larger new features are estimated separately so the AMC stays predictable. Response times and hours are written into the agreement.
No. We support on-premise and cloud installations alike, provided we have secure remote access. We may suggest moving to the cloud after looking at power and flood exposure, but the choice stays with you.
Yes. Our support staff speak Malayalam, which matters when the question comes from a storekeeper in Alleppey or a boat supervisor and not from the accountant.
It depends on the support you choose. Ad-hoc support is billed by the hour as you need it. An AMC is one planned fee, quoted in writing after we review your setup, your users and your customisations, and it includes priority response and scheduled upgrades.
You speak to someone who does this work, not a call centre. They ask about your ERPNext version, customisations, hosting and what is going wrong today. If it looks like a fit, we agree the scope and put it in writing, with the timeline, before any work starts. If it does not, we tell you.
National Highway 66transport
coastal highway through Aroor, Cherthala, Alappuzha, Haripad and Kayamkulam
The coast road links Aroor, Cherthala, Alappuzha, Haripad and Kayamkulam to Kochi, so a consultant can be at most sites the same day when a problem is easier to solve in person.
Source: en.wikipedia.orgSIDCO Industrial Estate, Cherthala (Mayithara)park
SIDCO's main estate in the district at Mayithara, Cherthala, with two mini industrial estates at Kadakkarappally and Mararikkulam under it.
Small units on SIDCO's main estate typically have one person who knows the system; support has to work for that person directly, in Malayalam, without waiting for an IT department.
Source: keralasidco.comDevelopment Plot Chengannur (DIC)park
Small Directorate of Industries plot area at Vadakkekkara, Chengannur, serving the eastern end of the district.
The eastern end of the district is the furthest from Kochi, which is exactly where remote support, tested backups and scheduled visits matter more than a promise to drop in.
Source: industry.kerala.gov.inPlaces and organisations are named for local context only. Acube Innovations is not affiliated with or endorsed by them.
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