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Also serving Alleppey
Guests planning an Alappuzha backwater trip ask the same ten questions at all hours; an AI chatbot answers them at once from your own rates and rules.
Trusted by 200+ organisations across India & overseas — including
Is the houseboat private or shared? Does the rate include lunch? Can you pick us up from Kochi airport? Is there air conditioning during the day? Anyone who has worked a reservations desk in Alappuzha can recite these questions. They arrive on WhatsApp, Instagram and the website, often at night, from travellers in Delhi, Dubai or Germany who are writing to four other operators at the same moment.
Acube builds AI chatbots that answer from your own content: packages, rate cards, policies, boat details and availability. They work on your website and on WhatsApp, reply in the guest's language, collect dates and group size, and pass a qualified enquiry to your staff. For an Alleppey operator the point is not to replace the reservations team. It is to make sure nobody waits until morning for a simple answer.
Travellers rarely wait. An operator who replies in two minutes with a clear inclusive rate usually beats one who replies in two hours. A chatbot gives the instant first answer and keeps the guest engaged until a person takes over for negotiation and payment.
During season, the same people who must coordinate crews and check-ins are also typing the same replies again and again. Moving routine questions to a bot frees them for the conversations that need judgement, such as group bookings and special requests.
Leads scattered across personal phones are never counted and rarely followed up. A chatbot records every enquiry with source, dates and budget in one list, or straight into your CRM, so the owner can see how many came and how many were converted.
Backwater and houseboat tourism
A WhatsApp and website assistant that explains day cruise and overnight options, boat categories, routes through Kuttanad and meal plans, checks the dates requested, and hands over to reservations with the details already captured. It keeps working through the night and on holidays.
Hospitality and resorts
Answers on room types, transfers, Ayurveda packages, cancellation rules and nearby activities, in English, Hindi, Malayalam and other languages your guests use, with in-stay requests routed to the front desk. Spa and boat-ride bookings can be requested in the same chat.
Marine and boat services
For boatyards, engine dealers and ferry or cruise operators: replies on service slots, spare part availability and timings, collection of boat and engine details before a visit, and status updates on jobs in progress. Owners get answers without ringing the yard.
We spend a day with your reservations staff in Alappuzha collecting the real questions guests ask and the answers you want given. The bot is built and tested in Kochi, then run in a trial where your team reads its replies before it goes fully live. We review conversation logs with you regularly and update it when rates or packages change.
Case studies
Kerala State Road Transport Corporation (KSRTC)
KSRTC — ERPNext Courier System Delivered ₹1 Crore in Profit
Dumas Bakes N Meals Private Limited
Dumas Bakes N Meals — ERPNext Lifted On-Time Deliveries by Over 40%
Indus Motor Company Private Limited
Indus Motor — ERPNext Cut Stock-Outs 40% Across Showrooms
It can send a payment link and confirm once payment is received, if your booking system and gateway allow it. Many operators prefer the bot to qualify the enquiry and a person to close it, especially for higher-value overnight trips. Both arrangements are possible.
It requires the WhatsApp Business API, which can usually be enabled on your existing number, though the ordinary app on a phone can no longer be used alongside it. We explain the change and arrange a shared inbox so staff can still chat with guests.
It says so and passes the conversation to a person, with the chat history attached. It is instructed not to guess rates or promise anything outside your written policies. Unanswered questions are reported to you so the content can be improved.
More services in Alappuzha
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Kochi (Kadavanthra & Infopark) · Thiruvananthapuram · across India & overseas · In business since 2011