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Also serving Alleppey
Many people in Alappuzha, from Kuttanad farmers to arriving pilgrims, would sooner call than type; AI voice answers those calls in Malayalam, Tamil, Hindi or English, whenever they come.
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Photo: Frank van Dijk · Pexels License · via Pexels
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An example
Before six on a Tuesday the phone line of a seafood procurement agent near Thottappally fishing harbour starts ringing. A boat owner asks in Malayalam what rate is being paid for prawn today; the voice agent reads it from the morning's rate entry. A second caller asks whether yesterday's payment has been released and hears the amount and the date of the transfer. A third call, from a lorry driver who cannot find the ice plant, is passed straight to the supervisor. By the time the agent reaches the harbour, the routine calls are handled and a short list remains of the ones that need a person.
A great deal of business in Alappuzha is still done by phone. A farmer in Kuttanad calls to ask when the harvester will reach his field. A pilgrim's group leader calls a Chengannur hotel in Tamil. When the line is busy or the office is shut, the call is simply lost, and nobody knows how many were.
Acube builds AI voice solutions that answer and make calls in natural speech: handling routine questions, taking bookings and requests, giving status updates and passing the caller to a person when needed. They are built around your own information and can speak Malayalam, English, Hindi and Tamil. We start with one narrow call type, measure how many calls it handles well, and extend from there.
Case studies
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In peak weeks a reservations phone rings while staff are at the jetty seeing off guests. A voice agent picks up every call, answers common questions, takes the caller's dates and number, and sends the details to the team so that a person can call back.
Mills, harvester operators and workshops take dozens of calls asking the same thing: when is my turn, is my payment released, is my job finished. A voice line connected to your records answers these directly.
Many older farmers and boat owners will not fill a form or open a chat window, but they will speak on the phone in Malayalam. Voice reaches them on their terms, and still writes a clean record into your system.
We listen first, with your permission, to the kinds of calls you receive and sit with the people who answer them. Scripts and voices are tested with real local callers, because Malayalam as spoken in Kuttanad must be understood, not only textbook speech. The Kochi team runs the system, reviews call outcomes with you and tunes it through the first season.
Pick the busiest call type. For example order status, bookings or branch timings.
Connect to your data. Wired to ERPNext or your CRM so answers are live and correct.
Languages and handover. The languages your customers use, and exactly when to transfer to a person.
Pilot and measure. Calls handled, transfer rate and satisfaction against your current setup.
Expand. More call types, languages and outbound reminders once it pays off.
The scope and timeline are agreed in writing before work starts.
Backwater and houseboat tourism
An after-hours and overflow line for enquiries: it explains packages, notes dates, group size and budget, answers questions about boarding points and timings, and passes warm leads to the reservations team by message.
Kuttanad paddy farming
A Malayalam voice line for harvest machinery bookings, procurement schedules and payment status, used by padasekharam committees, mills and agents to cut the flood of repeat calls during the harvest weeks.
Marine and boat services
Service booking and job status by phone for workshops and yards, reminders to owners for licence renewal and periodic servicing, and timetable information for operators running scheduled boat services.
For defined tasks such as bookings and status queries, yes, and it improves with tuning on real calls. It will not manage every accent or a rambling conversation, so it is built to recognise when it is struggling and transfer the call to a person quickly.
We recommend that the system says so at the start, and offers a way to reach a person. Callers in Alleppey accept an automated line when it is quick and useful. What they dislike is being trapped in one, so we design the exit carefully.
Usually. Your existing number can forward to the voice system after hours or when lines are busy, or a new number can be used for a specific purpose.
After a first conversation about your call volumes, the call types, the languages and the systems behind the answers, we agree the scope and send you a written quotation. The price, the deliverables and the timeline are fixed against that scope before any work starts, so nothing grows without your sign-off.
You speak to someone who does this work, not a call centre. They ask about the calls you get most, the languages your customers speak and where the answers live. If it looks like a fit, we agree the scope and put it in writing, with the timeline, before any work starts. If it does not, we tell you.
Thottappally fishing harbourmarket
fish landing centre on NH 66 south of Ambalappuzha, beside the Kuttanad spillway
The landing centre on NH 66 south of Ambalappuzha is where boat owners, agents and drivers ring one another at dawn about rates, payments and ice, mostly in spoken Malayalam.
Source: en.wikipedia.orgChengannur railway stationtransport
NSG-3 station on the Kollam-Kottayam line, designated the rail gateway to Sabarimala
Pilgrims bound for Sabarimala arrive here from Tamil Nadu, Karnataka and Andhra, and hotels and taxi operators around the station field calls in Tamil, Telugu and Hindi for two months a year.
Source: en.wikipedia.orgAmbalappuzha Block Panchayatlocal body
The block's fishing villages and coir households are full of people who will phone but will not fill a form, which is the case for voice rather than chat.
Places and organisations are named for local context only. Acube Innovations is not affiliated with or endorsed by them.
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Kochi (Kadavanthra & Infopark) · Thiruvananthapuram · across India & overseas · In business since 2011