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Also serving Kovai
Many Coimbatore firms already run ERPNext, often installed by a freelancer who has moved on; support and AMC keeps that system patched, backed up and answering when a user is stuck.
Trusted by 200+ organisations across India & overseas — including
ERPNext reached Coimbatore early. Engineering units, textile traders and software startups picked it up because it was open source and a nephew or a local freelancer could install it. Years later the same system carries the whole business, the person who set it up is unreachable, and nobody is sure when the last backup was tested.
An ERPNext support and AMC contract puts a named team behind the system. We handle user questions, fix errors, apply security patches and version upgrades, monitor the server, verify backups by restoring them, and train new staff. For a Kovai business, it means month-end closing does not depend on one person's phone being switched on.
A machine tool maker running a version several years old cannot use newer GST features or fixes, and every month the gap grows. We plan the upgrade in stages on a staging copy, test custom scripts, and move production only when the accounts team has checked their reports.
When stock ledgers cross a few lakh rows, reports crawl and users blame the software. The cause is usually server sizing, database tuning or a badly written custom report. We measure first, then fix the actual bottleneck.
Staff turnover in stores and accounts is a fact in Coimbatore's MSME units. Without training, each new clerk invents a way of entering things. AMC includes refresher sessions and short written procedures, so entries stay consistent when people change.
Engineering & machine tools
Support for manufacturing modules under daily load: work orders that will not close, stock valuation mismatches, subcontracting entries gone wrong, and print formats that must change when a customer changes a requirement.
Textiles & spinning mills
Help with high-volume stock entries, count-wise reports, payroll runs for shift workers with PF and ESI, and year-end closing with the mill's auditor on the same call.
IT & startups
Startups in Saravanampatti and around the KGiSL IT park use ERPNext for projects, invoicing and payroll. We look after hosting, upgrades and integrations so their own engineers stay on the product.
Support is remote by nature. Tickets come in by email, phone or WhatsApp, a named engineer picks them up, and screen sharing sorts out most issues in one sitting. For Coimbatore clients we add planned visits from Kochi where they earn their keep: an annual health review, training for a new batch of users, or sitting with the accounts team through a difficult year-end.
Case studies
BrahMos Aerospace Thiruvananthapuram Ltd (BATL)
BrahMos (BATL) — Secure, Auditable ERPNext Finance & Procurement
Indus Motor Company Private Limited
Indus Motor — ERPNext Cut Stock-Outs 40% Across Showrooms
Della Fashions
Della Fashions — ERPNext POS Made Checkout 60% Faster Across Every Outlet
Yes. Takeovers begin with a health check of the server, version, custom code, backups and user roles. You receive a written list of risks in order of urgency. We fix the urgent ones first and then move into a regular support rhythm.
Issue resolution, user queries, patches and minor upgrades, backup verification, server monitoring and a fixed allowance of small changes. Large new developments are scoped separately so that the AMC stays predictable. The response times are written into the agreement.
Yes. Many Kovai businesses run ERPNext on a machine in the office, which is a risk during power cuts and hardware failure. We can move it to managed cloud hosting with automatic backups, and the AMC then covers the application and the server together.
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Kochi (Kadavanthra & Infopark) · Thiruvananthapuram · across India & overseas · In business since 2011