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Also serving Kovai
From grinder buyers asking about warranty to parents asking about admissions, Coimbatore businesses answer the same questions all day; an AI chatbot on WhatsApp and the web takes that load.
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Photo: Thamizhpparithi Maari · CC BY-SA 4.0, cropped · via Wikimedia Commons
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An example
At a jewellery showroom on Cross Cut Road the WhatsApp number starts filling with messages before the shutters go up on a Tuesday: today's rate, whether the scheme instalment can be paid online, if a bridal set seen in a post is available in a smaller size. The bot answers the first two from the day's rate sheet and the scheme rules, and hands the third to a salesperson with the photo attached. Across the city an arts college affiliated to Bharathiar University sees admission queries arrive through the night about eligibility, fees and hostel seats; by morning each applicant has an answer and the admissions desk has a list of those who asked for a call back. A private bus operator near the Gandhipuram terminus gets the same treatment for seat availability and pick-up points.
Coimbatore sells to the public more than people assume. Wet grinder and appliance brands field warranty questions from across the south. Jewellery showrooms on Cross Cut Road and in RS Puram are asked the day's rate again and again until closing time. Colleges in Peelamedu receive admission queries at midnight during counselling season. The questions are simple, repetitive and mostly arrive on WhatsApp.
We build AI chatbots that answer from your own information: product manuals, price rules, order status in the ERP, fee structures, service centre lists. They reply in Tamil and English, hand over to a person when unsure, and keep a record of every conversation. For a Kovai business, that means fewer missed enquiries and staff who handle only the cases that need them.
Case studies
Della Fashions
Della Fashions — ERPNext POS Made Checkout 60% Faster Across Every Outlet
Dumas Bakes N Meals Private Limited
Dumas Bakes N Meals — ERPNext Lifted On-Time Deliveries by Over 40%
Indus Motor Company Private Limited
Indus Motor — ERPNext Cut Stock-Outs 40% Across Showrooms
Appliance makers receive calls asking whether a product is under warranty and where the nearest service centre is. A chatbot checks the serial number against the warranty record, answers at once, and books a service call if needed.
Jewellery retailers answer the same questions about gold rate, making charges and savings schemes. A chatbot tied to the day's rate and scheme rules replies accurately and passes serious buyers to a salesperson with the conversation attached.
Coimbatore's colleges face a rush of enquiries within a few weeks about courses, fees, hostels and cut-offs. A chatbot trained on the prospectus answers them round the clock and captures each enquiry for the admissions team to follow up.
Chatbot work is done remotely from Kochi, and a Coimbatore client mainly gives us two things: the source material and a person who knows the answers. We prefer one visit early on to listen to real calls and read real chats. After launch we review the conversations together every few weeks and correct whatever the bot got wrong or could not answer.
One channel, one job. For example support on your website, or lead capture on WhatsApp.
Ground it on your content. Your FAQs, policies and live data, with handover rules and tone set.
Pilot and measure. Deflection, captured leads and satisfaction against today's baseline.
Tune with people. Transcripts reviewed and gaps fixed until accuracy clears your bar.
Expand. More channels, languages and jobs once the first one pays off.
The scope and timeline are agreed in writing before work starts.
Wet grinders & domestic appliances
Warranty lookup by serial number, service booking, spare part availability, usage guidance from the manual, and dealer locator replies, all from WhatsApp without an app download.
Jewellery manufacturing
For manufacturers supplying showrooms: order status by job number, design catalogue sharing, rate-linked quotation requests and delivery date queries, answered from the production system.
Education & colleges
Course and eligibility answers, fee and scholarship details, hostel information, application status, and reminders to applicants who started a form and stopped.
Yes. It handles Tamil script, English, and the mixed Tamil-in-English typing common on WhatsApp. During the pilot we tune it on real messages from your customers, because textbook Tamil and everyday chat are different things.
It says so and hands the chat to a person, with the conversation so far attached. It is built to answer from your documents and data only, and not to guess. Unanswered questions are logged so the knowledge base improves.
It runs on the official WhatsApp Business API, which may mean moving your number onto that platform. We take you through the approval steps, and your staff can still reply manually from a shared inbox whenever they want to step in.
After a first conversation about the channel, the questions customers ask and the data the bot must read, we agree the scope and send you a written quotation. The price, the deliverables and the timeline are fixed against that scope before any work starts, so nothing grows without your sign-off.
You speak to someone who does this work, not a call centre. They ask about the channel, the questions customers ask most and where the answers live today. If it looks like a fit, we agree the scope and put it in writing, with the timeline, before any work starts. If it does not, we tell you.
Cross Cut Road and 100 Feet Road, Gandhipurammarket
the newer retail strip — textile and jewellery showrooms and electronics, next to the central bus terminus
Textile and jewellery showrooms on this strip field rate, stock and scheme questions from opening to closing, most of them on WhatsApp.
Source: en.wikipedia.orgBharathiar Universityinstitution
state university (1982) affiliating the district's arts and science colleges
The affiliating university for the district's arts and science colleges, whose admission seasons bring a rush of eligibility and fee queries a bot can answer at midnight.
Source: en.wikipedia.orgGandhipuram Central Bus Terminustransport
the city's main mofussil and interstate bus stand, alongside the Singanallur and Ukkadam termini
The mofussil and interstate stand; operators and travel agencies around it take endless calls on timings and seats that a chatbot handles without a person.
Source: en.wikipedia.orgPlaces and organisations are named for local context only. Acube Innovations is not affiliated with or endorsed by them.
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Kochi (Kadavanthra & Infopark) · Thiruvananthapuram · across India & overseas · In business since 2011