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Also serving Kovai
From grinder buyers asking about warranty to parents asking about admissions, Coimbatore businesses answer the same questions all day; an AI chatbot on WhatsApp and the web takes that load.
Trusted by 200+ organisations across India & overseas — including
Coimbatore sells to the public more than people assume. Wet grinder and appliance brands field warranty questions from across the south. Jewellery showrooms on Cross Cut Road and in RS Puram are asked the day's rate again and again until closing time. Colleges in Peelamedu receive admission queries at midnight during counselling season. The questions are simple, repetitive and mostly arrive on WhatsApp.
We build AI chatbots that answer from your own information: product manuals, price rules, order status in the ERP, fee structures, service centre lists. They reply in Tamil and English, hand over to a person when unsure, and keep a record of every conversation. For a Kovai business, that means fewer missed enquiries and staff who handle only the cases that need them.
Appliance makers receive calls asking whether a product is under warranty and where the nearest service centre is. A chatbot checks the serial number against the warranty record, answers at once, and books a service call if needed.
Jewellery retailers answer the same questions about gold rate, making charges and savings schemes. A chatbot tied to the day's rate and scheme rules replies accurately and passes serious buyers to a salesperson with the conversation attached.
Coimbatore's colleges face a rush of enquiries within a few weeks about courses, fees, hostels and cut-offs. A chatbot trained on the prospectus answers them round the clock and captures each enquiry for the admissions team to follow up.
Wet grinders & domestic appliances
Warranty lookup by serial number, service booking, spare part availability, usage guidance from the manual, and dealer locator replies, all from WhatsApp without an app download.
Jewellery manufacturing
For manufacturers supplying showrooms: order status by job number, design catalogue sharing, rate-linked quotation requests and delivery date queries, answered from the production system.
Education & colleges
Course and eligibility answers, fee and scholarship details, hostel information, application status, and reminders to applicants who started a form and stopped.
Chatbot work is done remotely from Kochi, and a Coimbatore client mainly gives us two things: the source material and a person who knows the answers. We prefer one visit early on to listen to real calls and read real chats. After launch we review the conversations together every few weeks and correct whatever the bot got wrong or could not answer.
Case studies
BrahMos Aerospace Thiruvananthapuram Ltd (BATL)
BrahMos (BATL) — Secure, Auditable ERPNext Finance & Procurement
Indus Motor Company Private Limited
Indus Motor — ERPNext Cut Stock-Outs 40% Across Showrooms
Della Fashions
Della Fashions — ERPNext POS Made Checkout 60% Faster Across Every Outlet
Yes. It handles Tamil script, English, and the mixed Tamil-in-English typing common on WhatsApp. During the pilot we tune it on real messages from your customers, because textbook Tamil and everyday chat are different things.
It says so and hands the chat to a person, with the conversation so far attached. It is built to answer from your documents and data only, and not to guess. Unanswered questions are logged so the knowledge base improves.
It runs on the official WhatsApp Business API, which may mean moving your number onto that platform. We take you through the approval steps, and your staff can still reply manually from a shared inbox whenever they want to step in.
More services in Coimbatore
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Kochi (Kadavanthra & Infopark) · Thiruvananthapuram · across India & overseas · In business since 2011