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Also serving Kovai
Patients, farmers and dealers who ring a Coimbatore business want to speak Tamil to someone who knows the answer; AI voice solutions pick up every call and respond from live records.
Or call +91 62358 66111
Photo: Thamizhpparithi Maari · CC BY-SA 4.0, cropped · via Wikimedia Commons
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An example
It is a hot Tuesday in a pump maker's service office on Trichy Road. A farmer from beyond Mettupalayam rings in Tamil because his submersible has stopped mid-irrigation. The voice agent picks up, asks for the model and the village, checks the warranty record, and tells him the nearest authorised service point and its timings while it opens a complaint ticket. The call ends with the ticket number read back slowly. At the same moment reception at a hospital on the Gandhipuram side is taking appointment bookings through the same kind of agent, and a jewellery showroom's scheme customers are receiving reminder calls about instalments due. Anything unclear on any of these lines is passed to a person, with the caller's details already on screen.
Coimbatore is the hospital town for a wide region. Families travel in from Erode, the Nilgiris, Palakkad and beyond, and the first contact is nearly always a phone call to fix an appointment. The same is true in a different trade: a farmer whose pump has failed mid-season rings the maker's service line, in Tamil, and needs help now. Both lines are often engaged.
Our AI voice solutions answer calls in natural speech, in Tamil, English and Malayalam, and respond from your systems: appointment slots, order status, service centre details, outstanding balance. Routine calls are completed by the voice agent. Anything sensitive or unclear is transferred to a person with the context attached. For Kovai businesses we begin with the single busiest call type.
Case studies
Indus Motor Company Private Limited
Indus Motor — ERPNext Cut Stock-Outs 40% Across Showrooms
Della Fashions
Della Fashions — ERPNext POS Made Checkout 60% Faster Across Every Outlet
Dumas Bakes N Meals Private Limited
Dumas Bakes N Meals — ERPNext Lifted On-Time Deliveries by Over 40%
Hospital reception desks take a surge of calls when the lines open, and callers who cannot get through go elsewhere. A voice agent books, changes and confirms appointments against the doctor's schedule, in the caller's language, at any hour.
When summer arrives, pumps and electric motors across the farm belt are under load and service lines overflow. A voice agent logs the complaint, identifies the model, gives the nearest service point and creates the ticket, so no breakdown call is lost.
Older callers and many rural customers give up on keypad menus. Letting them say what they need in plain Tamil gets them to the right answer or the right desk without the maze.
Voice projects for Coimbatore are engineered in Kochi and tested on recordings of your actual calls, with consent, because accents and phrasing here differ from Chennai Tamil. We visit once at the start to listen in at the call desk and agree handover rules with your supervisors. The pilot takes one call type, and its containment and transfer figures are reviewed with you before anything is added.
Pick the busiest call type. For example order status, bookings or branch timings.
Connect to your data. Wired to ERPNext or your CRM so answers are live and correct.
Languages and handover. The languages your customers use, and exactly when to transfer to a person.
Pilot and measure. Calls handled, transfer rate and satisfaction against your current setup.
Expand. More call types, languages and outbound reminders once it pays off.
The scope and timeline are agreed in writing before work starts.
Hospitals & healthcare
Appointment booking and reminders, report-ready notifications, directions and visiting hours, with transfers to the right department when a call is clinical or urgent.
Pumps & electric motors
Complaint registration by model and location, warranty status checks, dealer and service centre details, and outbound calls confirming that a technician has attended.
Jewellery manufacturing
For jewellers with retail counters and savings schemes: instalment due reminders, scheme balance enquiries, the day's gold rate, and order-ready calls to customers awaiting delivery.
That is what the pilot is for. General speech recognition handles Tamil well, and we tune it on your real call patterns so local words, place names like Pollachi and Mettupalayam, and product names are recognised. Calls it cannot follow are passed to a person.
No. It takes routine calls: status, timings, bookings, reminders. Your staff handle complaints, negotiations and anything needing judgement, and they receive those calls with the details already captured. Most clients redeploy people to follow-up work they never had time for.
ERPNext, a hospital information system, a CRM or a service ticketing tool, provided there is an API or database access. Answers come from live data and not from a script, which is why it can tell a caller the actual status of their order or booking.
After a first conversation about your call volumes, the call types, the languages and the systems behind the answers, we agree the scope and send you a written quotation. The price, the deliverables and the timeline are fixed against that scope before any work starts, so nothing grows without your sign-off.
You speak to someone who does this work, not a call centre. They ask about the calls you get most, the languages your customers speak and where the answers live. If it looks like a fit, we agree the scope and put it in writing, with the timeline, before any work starts. If it does not, we tell you.
Coimbatore Municipal Corporationlocal body
Civic bodies of this size take complaint calls in Tamil round the clock; a voice agent that logs a streetlight or water complaint by ward is the kind of system built for them.
Source: coimbatore.nic.inMettupalayam Municipalitylocal body
The foothill town where the farm belt begins; pump service calls from these fields peak in summer and arrive in Kongu Tamil with village names a voice agent must recognise.
Source: coimbatore.nic.inCoimbatore Gold Jewellery Clustercluster
DC-MSME common facility centre cluster; the city is a hub for cast and machine-made gold jewellery and diamond cutting, with about 3,000 jewellery-making units per the district profile.
Showrooms fed by the cluster run savings schemes with monthly instalments; outbound reminder and order-ready calls are a voice agent's routine work here.
Source: dcmsme.gov.inPlaces and organisations are named for local context only. Acube Innovations is not affiliated with or endorsed by them.
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Kochi (Kadavanthra & Infopark) · Thiruvananthapuram · across India & overseas · In business since 2011