Loading…
Loading…
Also serving Vizag
In Vizag a truck owner, a hotel guest and a borrower would all sooner speak than type, often in Telugu, and frequently when the desk is shut.
Trusted by 200+ organisations across India & overseas — including
The phone is still the main business channel in Visakhapatnam. Transporters ring to ask when their vehicle will be loaded. Pilgrims and tourists ring hotels for availability before the long weekend. Borrowers ring a finance company to ask their due date. A person answers when free, a menu of numbers answers otherwise, and many callers give up somewhere in between.
We build AI voice bots and smart IVR that understand natural speech, answer routine requests from live data and transfer the rest to a human with the context intact. Systems are built for English and major Indian languages, which for this city means Telugu and Hindi, and recognition is tuned on your real call recordings during the pilot.
Holiday season in the tourism trade and vessel arrival days in logistics both produce call spikes no small team can absorb. A voice bot picks up every call, handles the routine ones completely and records the details of the rest for a callback.
Older IVR trees make people listen to long lists and still land at the wrong desk. Speech-driven routing lets the caller simply say what they want, in their own language, and reach the right person or answer in one step.
Balance, due date, booking status, office timing. When these fill an agent's day, complex calls wait. Letting the bot contain the repetitive calls gives staff time for disputes, sales conversations and customers who need a human.
Port and maritime logistics
A voice line for transporters and drivers serving Visakhapatnam and Gangavaram ports, answering loading slot, document readiness and payment status from the job record, in Telugu or Hindi, at any hour of the shift.
Tourism
Reservation lines for hotels and tour operators that answer availability and package questions, take booking details, send a confirmation message, and hand over to the front desk for special requests.
Fintech and lending
Inbound lines that tell a borrower the EMI amount, due date and application status after verification, and outbound reminder calls made within consent and regulatory norms, with human oversight of the scripts.
Voice projects start narrow. With a Visakhapatnam client we pick the single highest-volume call type, study recordings, and build a pilot for that alone. The engineering happens in Kochi and the telephony is cloud based, so distance is not an obstacle. We track calls handled, transfer rate and caller satisfaction, then add further call types and languages once the first one is proven.
Case studies
BrahMos Aerospace Thiruvananthapuram Ltd (BATL)
BrahMos (BATL) — Secure, Auditable ERPNext Finance & Procurement
Kerala State Road Transport Corporation (KSRTC)
KSRTC — ERPNext Courier System Delivered ₹1 Crore in Profit
Queue Off
Queue Off — Digital Payments That Work on a Feature Phone, With No Internet
Accents and local vocabulary are the reason we tune on your own recordings and not on generic samples. During the pilot we measure how often the bot understands callers correctly, and we keep a quick route to a human for anyone it fails.
Always. The bot handles what is routine and transfers anything complex, sensitive or unclear to a live agent along with what the caller has already said. Nobody should have to repeat their story, and nobody should be trapped in a loop.
Yes. It reads live data through secure interfaces to ERPNext, a CRM or a booking engine, so the status it speaks is the status in your system. Call data stays in your environment and is not used for public model training.
More services in Visakhapatnam
Get a clear plan, an honest timeline, and a fixed scope. Talk to a real expert today — whether or not you work with us.
or write to info@acube.co
Kochi (Kadavanthra & Infopark) · Thiruvananthapuram · across India & overseas · In business since 2011