Loading…
Loading…
Also serving Vizag
In Vizag a truck owner, a hotel guest and a borrower would all sooner speak than type, often in Telugu, and frequently when the desk is shut.
Or call +91 62358 66111
Photo: Prof Ranga Sai · CC0 · via Wikimedia Commons
Trusted by 200+ organisations across India & overseas — including
An example
A mid-sized hotel a few minutes from Visakhapatnam Junction gets its call spike when the long-distance trains arrive. On a Friday evening thirty people ring within the hour, most asking the same things: is a room free tonight, what does it cost, how far from the station, can someone collect us. The voice line answers in Telugu, Hindi or English, whichever the caller uses, reads availability from the booking system, quotes the rate and takes a name and arrival time. A family asking about a wedding block is transferred to the front desk with the details already spoken. The receptionist handles four conversations that evening instead of thirty, and nobody hears an engaged tone.
The phone is still the main business channel in Visakhapatnam. Transporters ring to ask when their vehicle will be loaded at Gangavaram. Travellers stepping off a train at Visakhapatnam Junction ring hotels for a room. Borrowers ring a finance company to ask their due date. A person answers when free, a menu of numbers answers otherwise, and many callers give up somewhere in between.
We build AI voice bots and smart IVR that understand natural speech, answer routine requests from live data and transfer the rest to a human with the context intact. Systems are built for English and major Indian languages, which for this city means Telugu and Hindi, and recognition is tuned on your real call recordings during the pilot.
Case studies
Muthoot Securities Limited
Muthoot Securities — MScan, the Flutter App That Cut Document Search Time by 70%
Queue Off
Queue Off — Digital Payments That Work on a Feature Phone, With No Internet
Adventure Sports Cover 360 (ASC360)
ASC360 — ERPNext + Mobile App Cut Policy Issuance Time 70%
Long weekends in the tourism trade and vessel arrival days in logistics both produce call spikes no small team can absorb. A voice bot picks up every call, handles the routine ones completely and records the details of the rest for a callback.
Older IVR trees make people listen to long lists and still land at the wrong desk. Speech-driven routing lets the caller simply say what they want, in their own language, and reach the right person or answer in one step.
Balance, due date, booking status, office timing. When these fill an agent's day, complex calls wait. Letting the bot contain the repetitive calls gives staff time for disputes, sales conversations and customers who need a human.
Voice projects start narrow. With a Visakhapatnam client we pick the single highest-volume call type, study recordings, and build a pilot for that alone. The engineering happens in Kochi and the telephony is cloud based, so distance is not an obstacle. We track calls handled, transfer rate and caller satisfaction, then add further call types and languages once the first is proven.
Pick the busiest call type. For example order status, bookings or branch timings.
Connect to your data. Wired to ERPNext or your CRM so answers are live and correct.
Languages and handover. The languages your customers use, and exactly when to transfer to a person.
Pilot and measure. Calls handled, transfer rate and satisfaction against your current setup.
Expand. More call types, languages and outbound reminders once it pays off.
The scope and timeline are agreed in writing before work starts.
Port and maritime logistics
A voice line for transporters and drivers serving Visakhapatnam and Gangavaram ports, answering loading slot, document readiness and payment status from the job record, in Telugu or Hindi, at any hour of the shift.
Tourism
Reservation lines for hotels and tour operators that answer availability and package questions, take booking details, send a confirmation message, and hand over to the front desk for special requests.
Fintech and lending
Inbound lines that tell a borrower the EMI amount, due date and application status after verification, and outbound reminder calls made within consent and regulatory norms, with human oversight of the scripts.
Accents and local vocabulary are the reason we tune on your own recordings and not on generic samples. During the pilot we measure how often the bot understands callers correctly, and keep a quick route to a human for anyone it fails.
Always. The bot handles what is routine and transfers anything complex, sensitive or unclear to a live agent along with what the caller has already said. Nobody should have to repeat their story, and nobody should be trapped in a loop.
Yes. It reads live data through secure interfaces to ERPNext, a CRM or a booking engine, so the status it speaks is the status in your system. Call data stays in your environment and is not used for public model training.
After a first conversation about your call volumes, the call types, the languages and the systems behind the answers, we agree the scope and send you a written quotation. The price, the deliverables and the timeline are fixed against that scope before any work starts, so nothing grows without your sign-off.
You speak to someone who does this work, not a call centre. They ask about the calls you get most, the languages your customers speak and where the answers live. If it looks like a fit, we agree the scope and put it in writing, with the timeline, before any work starts. If it does not, we tell you.
Visakhapatnam Junction railway stationtransport
headquarters of the South Coast Railway zone; 8 platforms, six more under construction
Headquarters of the South Coast Railway zone with eight platforms and more being built; every arriving train sends a wave of calls to the hotels and taxi operators around it.
Source: en.wikipedia.orgDwaraka Bus Stationtransport
APSRTC's main city and interstate bus terminal, 30 platforms, in Dwaraka Nagar
APSRTC's main city and interstate terminal with thirty platforms; the travel agents, lodges and parcel offices around it take calls all day about timings and bookings.
Source: en.wikipedia.orgAndhra Medical Collegeinstitution
government medical college
The government medical college anchors a belt of private clinics, labs and pharmacies whose appointment and report-ready calls are exactly the routine traffic a voice line absorbs.
Source: en.wikipedia.orgPlaces and organisations are named for local context only. Acube Innovations is not affiliated with or endorsed by them.
Everything about AI Voice Solutions All services in Visakhapatnam
More services in Visakhapatnam
Get a clear plan, an honest timeline, and a fixed scope. Talk to a real expert today — whether or not you work with us.
or write to info@acube.co
Kochi (Kadavanthra & Infopark) · Thiruvananthapuram · across India & overseas · In business since 2011