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Also serving Vizag
Tourists planning a Bheemili weekend at midnight and importers checking a container at dawn ask Visakhapatnam businesses the same questions daily, and a well-built chatbot can answer them.
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Photo: Prof Ranga Sai · CC0 · via Wikimedia Commons
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An example
Entrance results are announced on a Tuesday evening, and by nine the WhatsApp number of a coaching centre in Dwaraka Nagar has hundreds of unread messages from parents in Srikakulam, Vizianagaram and the city itself. The assistant answers each from the approved fee sheet and batch calendar: which courses start when, what the hostel arrangement is, how to reach the centre from Dwaraka Bus Station. It collects the student's name, stream and preferred batch and books a counselling slot for the morning. Anything about concessions or a specific teacher goes to the admissions officer with the chat attached. By Wednesday her counselling diary is full and nobody was left on read.
Most customer questions are routine. A hotel near Jagadamba Centre is asked about room rates, check-in time and pickup from the new airport. A freight forwarder is asked whether the vessel has berthed and when delivery will happen. A coaching institute in Dwaraka Nagar is asked about fees and batch timings. Staff in Visakhapatnam answer these on WhatsApp all day, often late, and the unanswered ones go to a competitor.
We build AI chatbots for websites, WhatsApp and apps that answer from your own information: your rate card, your policies, your live ERP or booking data. They reply in English and can be built to handle Telugu and Hindi. When a question is outside what the bot knows, it hands over to a person with the conversation attached instead of guessing.
Case studies
Kerala State Road Transport Corporation (KSRTC)
KSRTC — ERPNext Courier System Delivered ₹1 Crore in Profit
MultiWealth Capital
MultiWealth Capital — ERPNext Cut Loan Processing Time by 60%
Muthoot Securities Limited
Muthoot Securities — MScan, the Flutter App That Cut Document Search Time by 70%
Tourism enquiries peak in the evening and on holidays, exactly when the front desk is busiest or closed. A chatbot replies immediately, captures dates and guest numbers, and leaves a qualified lead for the morning rather than an unread message.
In logistics and distribution, a large share of calls simply ask where something is. A bot connected to the job or order record gives the current stage and expected time, and frees the operations desk for real problems.
Businesses that tried an off-the-shelf bot found it inventing policies and prices. We ground every answer in your approved content and live data, test it with real past questions, and set it to decline and escalate when unsure.
A chatbot project begins with your real conversations. We ask Visakhapatnam clients for a few months of exported chats and common call topics, then build the first version around the questions that occur most. Work is done remotely from Kochi with weekly demos. If front-line staff need coaching on handovers, that is covered during a planned visit or over video.
One channel, one job. For example support on your website, or lead capture on WhatsApp.
Ground it on your content. Your FAQs, policies and live data, with handover rules and tone set.
Pilot and measure. Deflection, captured leads and satisfaction against today's baseline.
Tune with people. Transcripts reviewed and gaps fixed until accuracy clears your bar.
Expand. More channels, languages and jobs once the first one pays off.
The scope and timeline are agreed in writing before work starts.
Tourism
Booking assistants for hotels, resorts and tour operators that answer availability, package and transfer questions for the city, Rushikonda and Bheemili, then collect details and pass a ready enquiry to the reservations team.
IT, ITeS and fintech
Support assistants for fintech apps that explain product features, application status and common errors from the company's own help content, with sensitive account matters always routed to a human agent.
Port and maritime logistics
WhatsApp assistants for clearing agents and transporters that let a customer enter a container or job number and receive the current stage, pending documents and outstanding charges from the job record.
It can be built to. Many customers in and around Vizag are more comfortable in Telugu, and some write it in English letters. We test the bot with real messages from your own customers during the pilot and tune it until replies read naturally.
Yes. We deploy on the official WhatsApp Business platform as well as on your website or app. The same knowledge and the same connection to your booking or ERP data serve all channels, so answers stay consistent.
It answers only from content you have approved and from live system data. Prices, availability and status come from the source, not from the model's imagination. Anything else is declined politely and passed to your staff with the chat history.
After a first conversation about the channel, the questions customers ask and the data the bot must read, we agree the scope and send you a written quotation. The price, the deliverables and the timeline are fixed against that scope before any work starts, so nothing grows without your sign-off.
You speak to someone who does this work, not a call centre. They ask about the channel, the questions customers ask most and where the answers live today. If it looks like a fit, we agree the scope and put it in writing, with the timeline, before any work starts. If it does not, we tell you.
Dwaraka Nagarmarket
main commercial district: shopping malls, offices, hotels, coaching centres, next to the central bus station
The main commercial district, with malls, offices, hotels and coaching centres beside the central bus station, is where the same enquiries arrive by the hundred and staff cannot keep up on WhatsApp.
Source: en.wikipedia.orgJagadamba Centremarket
central shopping and entertainment junction; handicraft and souvenir shops
The shopping and entertainment junction at the heart of the city, surrounded by hotels and shops whose customers ask about timings, rates and directions late into the evening.
Source: en.wikipedia.orgAndhra Universityinstitution
state university founded 1926, with colleges of engineering, science, arts and commerce, law and pharmacy
A university with colleges of engineering, law, pharmacy and commerce draws applicants from across north Andhra, and the institutes and hostels around it field admission questions every season.
Source: en.wikipedia.orgPlaces and organisations are named for local context only. Acube Innovations is not affiliated with or endorsed by them.
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Kochi (Kadavanthra & Infopark) · Thiruvananthapuram · across India & overseas · In business since 2011