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Also serving Vizag
When a container is waiting at the Gangavaram gate and the invoice will not submit, support has to answer now, not after a ticket climbs a queue.
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Photo: Prof Ranga Sai · CC0 · via Wikimedia Commons
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An ERP is only as good as the day it misbehaves. In Visakhapatnam that day arrives at an awkward hour: a night shift at a Gajuwaka plant cannot issue material, a hotel near Jagadamba Centre cannot close its day, a freight station serving Gangavaram Port cannot print a gate pass. Many ERPNext users here were set up by someone who has since moved on.
Our support and annual maintenance contract gives that ownership back. It covers user questions, bug fixes, small changes, version upgrades, backups and performance, handled by a team that implements ERPNext every day. You get a named contact, a ticket history you can read and a system that keeps pace with GST changes.
Custom scripts with no documentation are common in systems we inherit from Vizag units. When the author is unreachable, every small error becomes a crisis. Our first task under an AMC is to audit and document the setup, so knowledge sits with a team, not one person.
Businesses skip upgrades for fear of breaking something, then find a statutory change or e-invoice update needs the newer release. We rehearse each upgrade on a staging copy of your data and move the live system during a quiet window.
A backup is a hope until someone restores it. For firms in a coastal city where a cyclone can cut power for days, a tested restore to a different location is basic hygiene. We schedule backups and prove them periodically.
Case studies
An example
A machining unit in the MSME park at Gurrampalem has a lorry loaded for a buyer in Chennai and an e-invoice that refuses to generate. The accountant raises a ticket and rings the number on it. Within minutes a support engineer is on a shared screen: the connection to the invoice portal has expired and needs re-authorising. The IRN is generated, the e-way bill follows, and the lorry leaves. Still on the call, the engineer notes that the instance is two releases behind and the last restore test was months ago. A staging upgrade and a restore drill are booked for Saturday, and both appear in the ticket history the owner reads that evening.
Support is delivered remotely from our Kochi offices over tickets, phone and screen sharing, which is how nearly all ERP support works in practice. For Visakhapatnam clients we add a planned visit when it helps: a yearly review, a refresher for new staff or a large upgrade. Response times and included changes are set out in the contract.
Understand your setup. We review your ERPNext version, customisations, hosting and backups.
Choose ad-hoc or AMC. Pay as you go, or a fixed plan with priority response; we recommend honestly.
Defined response times. A response-time agreement tied to severity, and a named point of contact.
Keep it healthy. Monitoring, tested backups, safe upgrades and training as the business changes.
The scope and timeline are agreed in writing before work starts.
Tourism and hotels
Hotels and restaurants along the beach front and at Rushikonda bill late into the night. Support for them means quick answers on POS closing, kitchen stock issues and month-end reports, with changes scheduled outside busy weekends.
Container freight and port logistics
Freight stations and transporters near the two ports need invoicing and gate documents to work through every shift. We prioritise anything that blocks a dispatch, and keep e-way bill and e-invoice connections healthy as the portals change.
Pharmaceuticals
Pharma units in the Duvvada SEZ need every system change recorded. Under AMC, each fix goes through a ticket, a staging test and a sign-off, leaving the change trail a quality team expects when batch records depend on the ERP.
Yes. We begin with a health check of your instance covering version, custom code, server, backups and data. You receive a written list of risks and a plan. Support starts once both sides know what is being taken over.
For software, yes. Almost every ERPNext issue is diagnosed faster on a shared screen than by someone travelling across Vizag. What remote support cannot do is retrain a new stores team or observe a process, and for that we plan visits.
Both, within limits. Contracts include a monthly allowance for small enhancements such as a report, a field or a print format. Larger pieces are estimated separately as customisation, so the support queue is never blocked by a development project.
It depends on the support you choose. Ad-hoc support is billed by the hour as you need it. An AMC is one planned fee, quoted in writing after we review your setup, your users and your customisations, and it includes priority response and scheduled upgrades.
You speak to someone who does this work, not a call centre. They ask about your ERPNext version, customisations, hosting and what is going wrong today. If it looks like a fit, we agree the scope and put it in writing, with the timeline, before any work starts. If it does not, we tell you.
Gangavaram Porttransport
deep-water port south of the city, 18 m draft, 9 berths, handling coal, iron ore and general cargo
A deep-water port handling coal, iron ore and general cargo runs around the clock; the transporters and agents serving its nine berths need billing and gate documents to work on every shift.
Source: en.wikipedia.orgAPIIC Industrial Park, Gurrampalem (incl. MSME Park)park
Operational APIIC park of about 155 acres with an adjoining expansion and a dedicated MSME park (about 41 acres); a further 78-acre undeveloped block is listed as non-operational.
A dedicated MSME park of small units where the ERP was often set up once by an outsider and has had no owner since; an AMC is how it gets one.
Source: apiic.inJagadamba Centremarket
central shopping and entertainment junction; handicraft and souvenir shops
The city's central shopping and entertainment junction, ringed by hotels and retailers whose POS and day-close run late, so support hours cannot stop at six.
Source: en.wikipedia.orgPlaces and organisations are named for local context only. Acube Innovations is not affiliated with or endorsed by them.
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Kochi (Kadavanthra & Infopark) · Thiruvananthapuram · across India & overseas · In business since 2011
