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Also serving Vizag
When a container is waiting at the Visakhapatnam gate and the invoice will not submit, support has to answer now, not after a ticket climbs a queue.
Trusted by 200+ organisations across India & overseas — including
An ERP is only as good as the day it misbehaves. In Visakhapatnam that day tends to arrive at an awkward hour: a night shift at a Gajuwaka plant cannot issue material, a hotel on Beach Road cannot close its day, a freight station cannot print a gate pass. Many ERPNext users here were set up by a freelancer or a vendor who has since moved on, and nobody now owns the system.
Our support and annual maintenance contract gives that ownership back. It covers user questions, bug fixes, small changes, version upgrades, backups and performance, handled by a team that implements ERPNext every day. You get a named contact, a ticket history you can read and a system that keeps pace with GST changes.
Custom scripts with no documentation are common in systems we inherit. When the author is unreachable, every small error becomes a crisis. Our first task under an AMC is to audit and document the setup, so knowledge sits with a team and not one individual.
Businesses skip upgrades for fear of breaking something, then find a statutory change or e-invoice update needs the newer release. We rehearse each upgrade on a staging copy of your data, fix what fails and move the live system during a quiet window.
A backup is a hope until someone restores it. For firms in a coastal city that has seen cyclones cut power and connectivity for days, a tested restore to a different location is basic hygiene. We schedule backups and prove them periodically.
Tourism and hotels
Hotels and restaurants along the beach front and at Rushikonda bill late into the night. Support for them means quick answers on POS closing, stock issues to the kitchen and month-end reports, with changes scheduled outside peak season weekends.
Container freight and port logistics
Freight stations and transporters near the ports need invoicing and gate documents to work through every shift. We prioritise anything that blocks a dispatch, and keep e-way bill and e-invoice connections healthy as the portals change.
Pharmaceuticals
Pharma units need every system change recorded. Under AMC, each fix and enhancement goes through a ticket, a staging test and a sign-off, which leaves the change trail a quality team expects when batch records depend on the ERP.
Support is delivered remotely from our Kochi offices over tickets, phone and screen sharing, which is how nearly all ERP support works in practice. For Visakhapatnam clients we add a planned visit when it helps: a yearly review, a refresher for new staff or a large upgrade. Response times and the scope of included changes are set out in the contract.
Case studies
BrahMos Aerospace Thiruvananthapuram Ltd (BATL)
BrahMos (BATL) — Secure, Auditable ERPNext Finance & Procurement
Kerala State Road Transport Corporation (KSRTC)
KSRTC — ERPNext Courier System Delivered ₹1 Crore in Profit
Queue Off
Queue Off — Digital Payments That Work on a Feature Phone, With No Internet
Yes. We begin with a health check of your instance covering version, custom code, server, backups and data. You receive a written list of risks and a plan. Support starts once both sides know what is being taken over.
For software, yes. Almost every ERPNext issue is diagnosed faster on a shared screen than by someone travelling across Vizag. What remote support cannot do is retrain a new stores team or observe a process, and for that we plan visits.
Both, within limits. Contracts include a monthly allowance for small enhancements such as a report, a field or a print format. Larger pieces of work are estimated separately and handled as customisation, so the support queue is never blocked by a development project.
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Kochi (Kadavanthra & Infopark) · Thiruvananthapuram · across India & overseas · In business since 2011