Loading…
Loading…
Also serving Trichur
A Thrissur showroom cannot stop billing on Pooram week because the ERP is slow; an AMC means someone who knows your system answers the call.
Trusted by 200+ organisations across India & overseas — including
Retail in Thrissur is seasonal in a way that punishes weak systems. Akshaya Tritiya, Onam, the Pooram fortnight and the wedding months bring several times the usual footfall to the showrooms around the Round. Those are the days a slow server, a failed backup or a stuck GST invoice costs real sales. They are also the days the freelancer who installed the system does not pick up.
ERPNext support and AMC from Acube covers the unglamorous work that keeps the system dependable: issue resolution by engineers who know ERPNext, monitoring, tested backups, security patches, version upgrades, small enhancements and user training when staff change. You get a named team and agreed response times instead of a phone number that may or may not answer.
In many Thrissur firms the ERP is understood by a single accountant or the owner's nephew. When he is on leave, nothing gets fixed. An AMC puts the system's documentation, access and history with a team, and we train a second and third user on your side as well.
A hospital or a finance branch may run backups for years without once testing a restore. We schedule backups, keep copies off the server, and carry out restore drills, so that a disk failure or ransomware attempt is an interruption and not the loss of your books.
Systems installed some years ago are often several versions behind, missing e-invoice and compliance updates. We plan the upgrade path on a staging copy, test your custom reports and print formats against it, and move the live system over a quiet weekend.
Education and healthcare
Hospitals and clinics in the town and along the Koorkenchery side bill round the clock, so support is weighted towards uptime: monitoring, quick response on billing and pharmacy issues, and upgrades timed around the lightest hours.
Gold and jewellery manufacturing and retail
Pre-season health checks before the festival rush, performance tuning for large item masters with tag-level stock, and priority response during peak days when every counter is billing at once.
Timber, plywood and furniture
Help for small accounts teams around Ollur with year-end closing, GST return mismatches, new user set-up when staff turn over, and the occasional new report, all inside a fixed annual contract.
Support is mostly remote, because that is fastest: a ticket, a call, a screen share, and the fix. For Thrissur clients we add scheduled visits for training and review, since Kochi is near enough to make that practical. Each AMC client gets a named contact, a shared issue log and a periodic report of what was raised and how it was closed.
Case studies
Indus Motor Company Private Limited
Indus Motor — ERPNext Cut Stock-Outs 40% Across Showrooms
Della Fashions
Della Fashions — ERPNext POS Made Checkout 60% Faster Across Every Outlet
Queue Off
Queue Off — Digital Payments That Work on a Feature Phone, With No Internet
Yes. We start with a health check of your installation: version, server, backups, customisations and open issues. That tells both sides what the contract is taking on. If something urgent turns up, such as backups that are not running, we fix that first.
Ad-hoc support is paid per incident and suits a stable system with rare issues. An AMC is an annual contract with agreed response times, preventive maintenance, upgrades and a set amount of enhancement work. Businesses with several branches across Trichur district usually find the AMC more predictable.
Yes. Staff turnover at counters and in accounts is normal, and an untrained user causes more tickets than any bug. Role-based refresher training is part of our AMC, delivered over a call or during a scheduled visit to your premises.
Get a clear plan, an honest timeline, and a fixed scope. Talk to a real expert today — whether or not you work with us.
or write to info@acube.co
Kochi (Kadavanthra & Infopark) · Thiruvananthapuram · across India & overseas · In business since 2011