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Also serving Trichur
A large share of calls to a Thrissur showroom ask for today's gold rate or a scheme balance; a chatbot answers those in seconds and leaves the staff for customers at the counter.
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Photo: Jpullokaran · CC BY-SA 3.0, cropped · via Wikimedia Commons
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An example
It is the evening before Thiruvonam at a jewellery showroom on High Road. The floor is full and the phones would normally ring unanswered. Instead the WhatsApp assistant is handling them. A scheme member in Dubai asks for her balance, verifies herself with a code, and gets the figure and the maturity date. A father in Wadakkanchery asks whether the shop stays open late tomorrow and receives the festival hours. A young couple send a photograph of a necklace from social media and ask if something similar is in stock; the bot cannot say, so it books them a slot at ten the next morning and passes the chat to a salesman with the image attached. At closing, the manager reads a summary of the evening's conversations, answers the few that need a person, and the shutters come down.
Listen to the phones in any busy Thrissur business for an hour. A jewellery showroom on High Road fields rate enquiries and scheme balance questions. A hospital reception repeats doctor timings. A lodge in Guruvayur explains check-in times to pilgrims. Simple questions with exact answers already in a system, each taking a person away from the customer at the desk.
We build AI chatbots that answer from your own data on your website, in your app and on WhatsApp. They handle the routine, capture the enquiry when a sale is possible, and hand over to a named person when the question is unusual. They are grounded in your records, so they do not invent a rate or a doctor's schedule.
Case studies
Indus Motor Company Private Limited
Indus Motor — ERPNext Cut Stock-Outs 40% Across Showrooms
MultiWealth Capital
MultiWealth Capital — ERPNext Cut Loan Processing Time by 60%
Muthoot Securities Limited
Muthoot Securities — MScan, the Flutter App That Cut Document Search Time by 70%
Someone comparing bridal sets at eleven at night, or a family abroad planning a purchase for their visit home, gets no reply until morning. A chatbot responds immediately, shares the catalogue, books a showroom appointment and passes the lead to sales with the conversation attached.
Hospital front desks near the medical college and in the town answer the same timing and appointment questions all day. A bot connected to the appointment system books, reschedules and reminds, and the receptionist attends to the patient who is actually present.
Hotels and lodges around the temple receive far more room and wedding-hall enquiries than a desk can return during Ekadashi and the wedding months. A chatbot answers availability, tariff and timing questions, collects the guest's details, and gives the manager a sorted list to confirm.
We map the questions first. Our analysts go through your call logs and WhatsApp history with your staff in Thrissur to find the enquiries that repeat, then build the bot around those. It launches on one channel, is watched closely for its first weeks, and is corrected where it stumbles. Languages, channels and ERP connections follow once the core is trusted.
One channel, one job. For example support on your website, or lead capture on WhatsApp.
Ground it on your content. Your FAQs, policies and live data, with handover rules and tone set.
Pilot and measure. Deflection, captured leads and satisfaction against today's baseline.
Tune with people. Transcripts reviewed and gaps fixed until accuracy clears your bar.
Expand. More channels, languages and jobs once the first one pays off.
The scope and timeline are agreed in writing before work starts.
Gold and jewellery manufacturing and retail
Live board rate, scheme balance and due date after a simple verification, store timings across branches, and appointment booking for wedding purchases, on WhatsApp where most of these customers already are.
Education and healthcare
Doctor availability, appointment booking and report status for patients; course, fee and hostel questions for applicants. Each bot reads from the institution's own system and hands over to staff when the matter is clinical or personal.
Banking and financial services
Instalment due dates, nearest branch, document checklists for a new loan, and status of an application, with identity checks before any account detail is shared and a clear route to a human officer.
Yes. We test with the way people here actually type, including Malayalam in English letters and mixed sentences. The bot replies in the language the customer used. When it cannot understand, it says so and offers a person instead of guessing.
It can run on a WhatsApp Business number through the official interface. Whether your existing number can be moved depends on how it is registered today. We check this at the start and plan any change so customers are not confused.
The bot does not remember rates; it reads the current value from your rate master every time it is asked. If the source is unavailable it declines to quote and gives the showroom number. Answers that involve money are always fetched, never generated.
After a first conversation about the channel, the questions customers ask and the data the bot must read, we agree the scope and send you a written quotation. The price, the deliverables and the timeline are fixed against that scope before any work starts, so nothing grows without your sign-off.
You speak to someone who does this work, not a call centre. They ask about the channel, the questions customers ask most and where the answers live today. If it looks like a fit, we agree the scope and put it in writing, with the timeline, before any work starts. If it does not, we tell you.
Swaraj Round and High Road, Thrissurmarket
the main retail corridors, dominated by jewellery and textile showrooms
The jewellery and textile showrooms along these corridors receive the district's heaviest volume of rate, availability and timing enquiries, especially around Onam.
Source: en.wikipedia.orgGuruvayur pilgrim townmarket
temple-town economy of hotels, lodges and shops serving year-round pilgrims and wedding traffic
Hotels, lodges and wedding halls here answer the same questions from pilgrims across India all year, in several languages.
Source: en.wikipedia.orgGovernment Medical College, Thrissurinstitution
medical college and teaching hospital at Mulamkunnathukavu, opened in 1982
The hospitals and clinics around the teaching hospital carry an appointment and timing call load that a bot linked to the schedule can absorb.
Source: en.wikipedia.orgPlaces and organisations are named for local context only. Acube Innovations is not affiliated with or endorsed by them.
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Kochi (Kadavanthra & Infopark) · Thiruvananthapuram · across India & overseas · In business since 2011