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Also serving Trichur
Many Thrissur customers, especially older scheme members and borrowers, would sooner call than type; a Malayalam voice assistant answers every one of those calls.
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Photo: Jpullokaran · CC BY-SA 3.0, cropped · via Wikimedia Commons
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That is what the pilot is for. We tune the assistant with recordings of local callers, including the Thrissur manner of speaking and the English words people mix in. Where it fails to follow a caller twice, it transfers to a person.
Yes. The assistant introduces itself as an automated assistant at the start of the call and offers a person at any point. We consider this both honest and practical: callers are more patient with a system that does not pretend.
In most set-ups, yes. The assistant connects through standard telephony interfaces and can sit in front of your current lines. We review your exchange or cloud telephony provider during scoping and confirm the route before quoting.
After a first conversation about your call volumes, the call types, the languages and the systems behind the answers, we agree the scope and send you a written quotation. The price, the deliverables and the timeline are fixed against that scope before any work starts, so nothing grows without your sign-off.
You speak to someone who does this work, not a call centre. They ask about the calls you get most, the languages your customers speak and where the answers live. If it looks like a fit, we agree the scope and put it in writing, with the timeline, before any work starts. If it does not, we tell you.
Thrissur does business by telephone. An elderly subscriber rings the kuri company to ask when the next auction is. A pilgrim's family calls a Guruvayur lodge about a room for Ekadashi. A patient's son, calling from the Gulf, wants to know whether the cardiologist sits on Thursday. These callers will not use an app, and an English press-one menu sends them to an operator who is already on another line.
AI voice solutions put a speaking assistant on your phone line. It understands natural Malayalam, English, Hindi and Tamil, fetches the answer from your system, and speaks it back. It can also make outbound calls for reminders and confirmations. When a caller wants a person, the call transfers with a summary so nobody has to repeat themselves.
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On instalment days the lines of a finance branch stay engaged and callers give up. A voice assistant picks up every call at once, verifies the caller, reads out the amount and due date, and sends a payment link by message while the caller is on the line.
Collection teams know a polite reminder before the due date prevents many overdue accounts, but the calls do not get made. Outbound voice reminders in Malayalam go out on schedule, record the response, and pass promises and disputes to a staff member.
Hospitals in Thrissur town and towards Mulamkunnathukavu lose appointments simply because the phone was busy. A voice assistant books into the real schedule, offers the next slot when the doctor is full, and calls to confirm the day before.
An example
It is the fifth of the month at a kuri company's branch near Thrissur railway station, the day most subscribers pay. In earlier years the desk phones rang without pause. Today the voice assistant takes the first call in Malayalam from a retired teacher in Ollur who wants her instalment amount; it asks for her subscriber number and date of birth, reads the figure, and offers to send a payment link. The next caller speaks Tamil and wants the auction date; the assistant answers, notes that he may need a person about a missed instalment, and transfers him with a summary. Another caller is upset about a penalty; the assistant does not argue, it connects the branch manager. By evening the branch has spoken to every caller who wanted a person and nobody heard an engaged tone.
Voice work is won or lost on accents and phrasing, so we record and test with real callers from Thrissur before launch. The assistant starts on one line or one campaign, with your staff listening to samples and marking mistakes. Integration with your telephony and records is set up from Kochi, and we visit for the pilot review.
Pick the busiest call type. For example order status, bookings or branch timings.
Connect to your data. Wired to ERPNext or your CRM so answers are live and correct.
Languages and handover. The languages your customers use, and exactly when to transfer to a person.
Pilot and measure. Calls handled, transfer rate and satisfaction against your current setup.
Expand. More call types, languages and outbound reminders once it pays off.
The scope and timeline are agreed in writing before work starts.
Banking and financial services
Inbound balance and due-date enquiries after caller verification, scheduled outbound reminders for instalments and renewals, and transfer to a branch officer for anything involving a dispute or a new loan.
Education and healthcare
Appointment booking and rescheduling by phone, doctor timings, report-ready notifications, and for colleges, fee due reminders to parents in the language they speak at home.
Ayurveda and wellness
Treatment enquiries from callers in other states answered in Hindi or English out of hours, with details captured for the guest relations team, and follow-up calls to returning guests before the monsoon treatment season.
Guruvayur pilgrim townmarket
temple-town economy of hotels, lodges and shops serving year-round pilgrims and wedding traffic
Lodges, hotels and wedding halls here take booking calls from pilgrims across India in several languages, all year, which a multilingual voice assistant can answer.
Source: en.wikipedia.orgGovernment Medical College, Thrissurinstitution
medical college and teaching hospital at Mulamkunnathukavu, opened in 1982
The hospitals and clinics around the teaching hospital carry an appointment call load that an assistant linked to the real doctor schedule can take, day and night.
Source: en.wikipedia.orgThrissur railway stationtransport
NSG-2 station on the Shoranur-Cochin Harbour line with a spur to Guruvayur; four platforms, among Kerala's busiest by passengers and revenue
The finance and chit fund branches around the station and the town centre are where instalment-day call volumes overwhelm a two-line desk.
Source: en.wikipedia.orgPlaces and organisations are named for local context only. Acube Innovations is not affiliated with or endorsed by them.
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Kochi (Kadavanthra & Infopark) · Thiruvananthapuram · across India & overseas · In business since 2011