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Also serving Secunderabad
An ERPNext system in Hyderabad that nobody maintains slowly turns into a liability; an AMC keeps it patched, backed up and answered for by named engineers.
Trusted by 200+ organisations across India & overseas — including
Hyderabad adopted ERPNext early, and many companies here are now on their second or third year with it. The pattern we hear is familiar. The freelancer who installed it has moved to a product company in HITEC City. The server has not been updated since go-live. Backups exist, but nobody has tried restoring one.
Support and AMC from Acube means a contract with a team instead of a dependence on one person. It covers issue resolution with agreed response times, version upgrades, server monitoring, tested backups, small enhancements and user training when staff change. For a business that bills customers and pays salaries from ERPNext, it is simply the cost of keeping the system dependable.
Attrition is a fact of life in Hyderabad's technology market, and the in-house ERPNext administrator is often the first to be hired away. We document your setup, customisations and server at the start of the AMC so that knowledge no longer sits with one individual.
A hotel group closing its books, or a finance company in Begumpet running interest postings, feels every slow report. Most slowness comes from untuned databases and years of unarchived logs. Periodic tuning is part of the contract, not a separate project.
A backup that has not been restored is a hope and nothing more. We schedule backups to separate storage, run restore tests and record how long recovery takes, so that a failed disk or a ransomware scare has a known answer.
Hospitality & tourism
Hotels and restaurant groups from Secunderabad to Banjara Hills run late hours and cannot wait until morning for a billing or stock issue. The AMC defines priority levels so that anything stopping sales is picked up first.
Banking & financial services
Lenders and BFSI back offices need audit trails, role permissions reviewed regularly and upgrades applied on a planned calendar. We maintain change logs for every fix so that an auditor can see who changed what and when.
Pharmaceuticals & biotech
Distributors and manufacturers depend on batch data being right every day. Support covers stock reconciliation issues, GST and e-invoice changes as the rules move, and quick fixes to print formats when a regulator or customer asks for one.
Support is remote by nature, so the distance between Kochi and Hyderabad matters very little here. Tickets are raised by email, phone or WhatsApp, tracked in a helpdesk, and worked on through secure access to your server. If an upgrade or a retraining exercise needs people in a room, a visit is planned in advance. You deal with named engineers who know your system.
Case studies
DSV Global Transport and Logistics
DSV — ERPNext Asset Tagging Cut Untraceable Assets 21%
Indus Motor Company Private Limited
Indus Motor — ERPNext Cut Stock-Outs 40% Across Showrooms
MultiWealth Capital
MultiWealth Capital — ERPNext Cut Loan Processing Time by 60%
Yes. We start with a health check of the server, the version, the customisations and the backups, and share the findings in writing. Any urgent risk is fixed first. The AMC then runs on your existing system, whoever originally built it.
Ad-hoc support means you call when something breaks and pay for that job. An AMC is a standing agreement with response times, scheduled upgrades, monitoring and a fixed scope of small changes. Firms that run daily operations on ERPNext generally choose the AMC.
Yes. The system can sit on your own server, in a local data centre or on a public cloud account that you own. We need secure remote access and an agreed maintenance window. If the present hosting is a risk, we will say so and propose a migration.
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Get a clear plan, an honest timeline, and a fixed scope. Talk to a real expert today — whether or not you work with us.
or write to info@acube.co
Kochi (Kadavanthra & Infopark) · Thiruvananthapuram · across India & overseas · In business since 2011