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Also serving Secunderabad
A Hyderabad flat buyer, shopper or wedding family asks on WhatsApp first, often late at night and in Telugu or Dakhni; a chatbot answers from your own records while the staff sleep.
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An example
A saree house between Abids and Koti, a few doors from the Sultan Bazaar metro station, closes its shutters at nine. At eleven a customer in Kukatpally sends a photograph from social media and asks whether the shop has that design in green and what it costs. The chatbot matches it to the catalogue in ERPNext, confirms the colours in stock, quotes the listed price, and offers to reserve one for a visit tomorrow. She replies in Telugu; the bot continues in Telugu, answering her alteration and delivery questions from the shop's own policy text. The reservation appears as a draft sales order with her name. In the morning the conversation, the reserved piece and the visit time are waiting for the owner.
The first contact with a Hyderabad business is now a message. Someone sees a hoarding for an apartment project on the road to Gachibowli and sends a WhatsApp at eleven at night. A shopper asks whether a saree house in Sultan Bazaar has a design in stock. A family wants a hall for a wedding reception near Secunderabad on a Sunday in the season.
If nobody replies until morning, a good share of those enquiries are gone. We build AI chatbots that reply at once, in the customer's language, using information from your own catalogue, CRM or ERPNext. The bot handles routine questions, qualifies the lead, books the slot, and hands the conversation to a person with the full history when it should.
Case studies
Dumas Bakes N Meals Private Limited
Dumas Bakes N Meals — ERPNext Lifted On-Time Deliveries by Over 40%
Indus Motor Company Private Limited
Indus Motor — ERPNext Cut Stock-Outs 40% Across Showrooms
Kochi Metro Rail Limited (KMRL)
Kochi Metro (KMRL) — ERPNext Property & Lease Management, Zero Paper
Real estate sales teams spend heavily on advertising, then lose the enquiries that come in after the office shuts. A chatbot collects budget, locality and timing straight away and places a qualified lead in the CRM.
Store timings, delivery areas, price ranges and return rules fill the inbox of every retail business. A bot trained on your own policies answers these consistently and frees counter staff for the customer in front of them.
Hyderabad customers move between Telugu, Hindi, Dakhni Urdu and English, often inside a single message. A menu-driven bot in English alone loses many of them. We build bots that follow the customer's language rather than forcing a choice.
Chatbot projects are delivered from our base in Kochi, and nothing about them requires a presence in Hyderabad: the work is conversation design, integration and testing. What we do insist on is time with your front-line staff early on, by video or during a planned visit, because they know the real questions customers ask and the answers that satisfy them.
One channel, one job. For example support on your website, or lead capture on WhatsApp.
Ground it on your content. Your FAQs, policies and live data, with handover rules and tone set.
Pilot and measure. Deflection, captured leads and satisfaction against today's baseline.
Tune with people. Transcripts reviewed and gaps fixed until accuracy clears your bar.
Expand. More channels, languages and jobs once the first one pays off.
The scope and timeline are agreed in writing before work starts.
Apartment and villa developers
Lead qualification for projects along the western corridor and around Secunderabad, brochure and price-sheet sharing on request, site visit booking, and payment schedule queries from existing buyers answered from the customer ledger.
Bazaar and boutique retail
Catalogue search, stock and order status from live data, return requests raised as tickets, and festive-season message volumes handled without hiring temporary staff for the Ramzan and Diwali rush.
Hotels and banquet venues
Table, room and banquet enquiries, menu and timing questions, group booking details captured in a structured form, and guest requests routed to the right department rather than to whoever saw the message.
Modern language models handle Telugu, Hindi, Urdu and mixed-language messages reasonably well, and we test with real transcripts from your own chats before launch. Where the bot is unsure, it says so and brings in a staff member. It is never left to guess.
Yes, through the official WhatsApp Business platform. Your customers keep messaging the number they already know. Staff can see every conversation and step in at any point, and the same bot can run on your website.
It answers only from sources you approve, such as your price list, policy documents and live ERP data. For anything outside that, or anything sensitive like a discount or a complaint, it hands over to a person. It does not improvise.
After a first conversation about the channel, the questions customers ask and the data the bot must read, we agree the scope and send you a written quotation. The price, the deliverables and the timeline are fixed against that scope before any work starts, so nothing grows without your sign-off.
You speak to someone who does this work, not a call centre. They ask about the channel, the questions customers ask most and where the answers live today. If it looks like a fit, we agree the scope and put it in writing, with the timeline, before any work starts. If it does not, we tell you.
Sultan Bazaar, Kotimarket
over a hundred shops for women's clothing, textiles and silverware between Abids and Koti; has its own metro station
Over a hundred shops for women's clothing, textiles and silverware with their own metro station; customers here message a photograph and expect a stock answer within minutes, day or night.
Source: en.wikipedia.orgLaad Bazaar, Charminarmarket
bangles, pearls, bridal wear, imitation jewellery and crafts on the road off Charminar; a Qutb Shahi-era market
Bangle, pearl and bridal-wear sellers whose wedding-season enquiries arrive from across the country on WhatsApp, in several languages, faster than a counter can answer them.
Source: en.wikipedia.orgJubilee Bus Station (JBS), Secunderabadtransport
the second intercity bus terminal, 18 platforms, near Parade Ground metro
Hotels, lodges and travel operators around the second intercity terminal field arrival-time, room and pickup questions around the clock, the routine traffic a bot handles best.
Source: en.wikipedia.orgPlaces and organisations are named for local context only. Acube Innovations is not affiliated with or endorsed by them.
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Kochi (Kadavanthra & Infopark) · Thiruvananthapuram · across India & overseas · In business since 2011