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Also serving Madras
Chennai runs on paperwork: discharge summaries, bills of lading, loan files. AI automation reads, sorts and enters that paperwork so trained staff can do the work only they can do.
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Photo: SlowPhoton · CC BY-SA 4.0, cropped · via Wikimedia Commons
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Walk into the back office of a Chennai hospital, a customs broker near the harbour or a finance company on Anna Salai and you will see the same scene: educated people copying data from one document into another system. Pre-authorisation forms. Shipping bills. KYC papers and bank statements. The volume grows each year and hiring more clerks is no longer a sensible answer.
Our AI and automation services are custom-built around that kind of work: document handling that extracts fields from scanned and digital papers, chat and voice assistants that answer routine questions, and workflow automation that moves a case from step to step inside ERPNext or your existing software. Every build starts with one process, and a person stays in the loop wherever a wrong answer would be costly.
Case studies
Kera Cabs
Kera Cabs — 55% of Bookings Moved Off the Phone and Into the App
Kerala State Road Transport Corporation (KSRTC)
KSRTC — ERPNext Courier System Delivered ₹1 Crore in Profit
Connect N Cabs Tours & Travels Pvt. Ltd.
Connect N Cabs — A Custom Travel ERP That Lifted Fleet Utilisation 35%
Hospital insurance desks retype patient and treatment details into insurer portals and chase queries by email. Document extraction fills the forms from the admission record, flags missing papers before submission, and tracks each claim's status, which shortens the wait at discharge.
Forwarders and CHAs moving cargo through Chennai Port and Kamarajar Port receive invoices, packing lists and bills of lading as PDFs and type them into their own system and then into filings. Automated reading with human checks on low-confidence fields cuts the typing and the amendments.
Credit teams at finance companies read bank statements and income proofs manually for every application. An AI assistant can summarise the statement, highlight bounced payments and mismatched names, and place the summary in the file, leaving the decision itself to the credit officer.
An example
An air-cargo agent works out of the Alandur zone, a short drive from the cargo complex at the old Meenambakkam terminal. Overnight, airline manifests, commercial invoices and packing lists have arrived as email attachments from shippers in Guindy and Ambattur. By the time the first clerk logs in, the document reader has created a job in ERPNext for each consignment, filled shipper, consignee, pieces and weight, and matched the airline invoice to the booking. Two documents are flagged: a scanned invoice with a smudged HSN code and a packing list whose piece count disagrees with the manifest. The clerk resolves both in minutes. The team lead spends the morning on a rate negotiation instead of data entry, and the afternoon filings go out without an amendment.
AI projects are delivered from Kochi by a small team of engineers, working on samples of your own documents and conversations under a confidentiality agreement. We visit Chennai at the start to sit with the staff who do the work today, because that is where the real rules live, and again when the pilot goes into daily use.
Discovery. We map your processes and rank use cases by payback and by how ready the data is.
Pilot on your data. The first narrow use case, measured openly against your current baseline.
Human review. Your team checks the output until accuracy clears your bar.
Go-live with guardrails. Fallback to a person, confidence thresholds, audit logs and security controls.
Scale what works. The next use case, only once the first one has proved itself.
The scope and timeline are agreed in writing before work starts.
Healthcare & medical tourism
Enquiry handling for patients writing from abroad, estimate and appointment workflows, claim document preparation, and discharge-summary drafting support, with clinical staff approving anything that reaches a patient or insurer.
Ports & logistics
Document extraction for shipping and customs papers, automatic job creation from booking emails, container status updates to customers, and exception alerts when a container's free period at the yard is about to run out.
Banking & financial services
KYC and statement reading, application triage, reminders before a due date, and a staff assistant that answers policy questions from the company's own circulars instead of from memory, for branches across the city.
That is decided with you before any work starts. Options range from approved cloud AI services with no training on your data, to models hosted inside your own cloud account. Sensitive fields can be masked.
In practice it changes their work. The typing reduces; checking, exceptions and customer contact remain. Most firms we speak to cannot hire fast enough for their paperwork, so automation lets the same team handle growth without the backlog.
With one process and a pilot. We pick a document type with clear volume, measure today's effort, build for that alone, and compare. If the numbers hold, the next process follows. If not, you have spent little.
After a first conversation about the process you want to automate, where its data lives and how you measure it today, we agree the scope and send you a written quotation. The price, the deliverables and the timeline are fixed against that scope before any work starts, so nothing grows without your sign-off.
You speak to someone who does this work, not a call centre. They ask about the work that takes the most hours, where its data lives and what a good result would look like. If it looks like a fit, we agree the scope and put it in writing, with the timeline, before any work starts. If it does not, we tell you.
Chennai International Airport, Tirusulam/Meenambakkamtransport
AAI-run airport, among the five busiest in India by passengers and fourth by cargo; the old Meenambakkam terminal is now the air-cargo complex
Fourth in India by cargo, per its Wikipedia entry, with the old Meenambakkam terminal now the air-cargo complex. Every shipment through it produces a stack of documents that software can read rather than clerks retype.
Source: en.wikipedia.orgKamarajar Port, Ennoretransport
port about 18 km north of Chennai Port, now majority-owned by the Chennai Port Authority; thermal coal, cars, LPG/POL and LNG; a large car-export gateway
A large car-export gateway that also handles coal, LPG and LNG. Vehicle exporters and their agents produce dense sets of shipping papers per sailing, exactly the repetitive flow automation suits.
Source: en.wikipedia.orgAlandur zonelocal body
The zone around the airport where freight forwarders, courier hubs and customs agents cluster. Their back offices key the same consignment details into several systems a day.
Places and organisations are named for local context only. Acube Innovations is not affiliated with or endorsed by them.
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Kochi (Kadavanthra & Infopark) · Thiruvananthapuram · across India & overseas · In business since 2011