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Also serving Madras
A T. Nagar showroom, an OMR apartment project and a Chennai hospital all receive more WhatsApp messages than staff can answer; a chatbot tied to real data replies at once.
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Photo: SlowPhoton · CC BY-SA 4.0, cropped · via Wikimedia Commons
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An example
It is the Tuesday before Deepavali at a family jewellery showroom on Usman Road. From early morning the WhatsApp number receives a steady stream of messages: today's rate, whether a particular bangle design is in stock, how late the shop is open, whether old gold is exchanged. The bot answers each one from the live rate feed and the stock system in ERPNext, in Tamil or English as the customer writes. When a bride's mother asks about a wedding set and mentions a budget, the bot collects her preferred date and passes the conversation, with everything she has said, to a senior salesperson who calls her back within the hour. On the floor, staff serve the queue without looking at their phones. That evening the owner reads a summary of the day's conversations and the appointments booked for the weekend.
Chennai buyers message first and call later. They ask a jeweller for today's gold rate at eleven at night, ask a builder whether a two-bedroom flat in Porur is still open, ask a hospital what papers to carry for admission. Most of those messages wait until morning, and a fair number of those customers have moved on by then.
We build AI chatbots for websites and the official WhatsApp Business channel that answer from your own catalogue, documents and ERP data. They handle the routine questions, qualify leads by asking what a good salesperson would ask, and hand over to a human with the full conversation when the matter is complex or valuable. Tamil, English and the mixture people actually type are all supported.
Case studies
EVM Wheels (part of the EVM Group)
EVM Wheels — 70% of Self-Drive Rentals Now Book Themselves Through the App
Indus Motor Company Private Limited
Indus Motor — ERPNext Cut Stock-Outs 40% Across Showrooms
Kera Cabs
Kera Cabs — 55% of Bookings Moved Off the Phone and Into the App
Deepavali and the wedding season bring a Madras textile or jewellery showroom a flood of rate, stock and timing questions. Floor staff cannot serve the counter and the phone together. A bot that reads live price lists and store timings answers immediately and passes genuine buyers to a salesperson.
Property portals and ads send builders a stream of names with nothing behind them. The chatbot asks budget, location preference, timeline and loan status, books a site visit, and writes the lead into the CRM, so the sales team calls people who are ready to talk.
Hospital front desks in the Kodambakkam zone repeat visiting hours, doctor availability, package inclusions and document lists all day. A bot grounded in approved content answers these and books appointments, while anything clinical or urgent is routed straight to a person.
Chatbot projects run remotely from Kochi and move quickly once content is agreed. We collect your FAQs, price lists and past chat exports, build the first version, and test it with your own staff playing difficult customers. A visit to Chennai helps when the bot must fit a showroom or hospital front-desk routine. After launch we review transcripts with you and tune the answers.
One channel, one job. For example support on your website, or lead capture on WhatsApp.
Ground it on your content. Your FAQs, policies and live data, with handover rules and tone set.
Pilot and measure. Deflection, captured leads and satisfaction against today's baseline.
Tune with people. Transcripts reviewed and gaps fixed until accuracy clears your bar.
Expand. More channels, languages and jobs once the first one pays off.
The scope and timeline are agreed in writing before work starts.
Retail & FMCG
Rate, stock and store-timing answers, order status from the billing system, loyalty-point queries and complaint logging for retailers, plus dealer bots that take repeat orders and confirm scheme eligibility from ERPNext.
Real estate & construction
Lead qualification for projects along OMR, ECR and the western suburbs, site-visit scheduling, brochure and price-sheet delivery, and an owners' assistant that answers payment-schedule and handover questions from the customer record.
Healthcare & medical tourism
Appointment booking, pre-admission instructions and estimate requests, with a separate flow for overseas patients that collects reports and travel dates and hands the case to an international-patient coordinator.
Largely, yes. Modern language models cope well with Tanglish and mixed sentences. We test with samples from your own chats before go-live and add examples where it stumbles. For anything it cannot follow, it says so and offers a human.
It runs on the official WhatsApp Business platform, which needs a number registered for that service. An existing number can usually be migrated. We handle the registration, templates and approval steps.
Prices come from your live system, not from the model's memory. The bot is restricted to approved content, declines questions outside it, and hands clinical or disputed matters to staff. Every conversation is logged for review.
After a first conversation about the channel, the questions customers ask and the data the bot must read, we agree the scope and send you a written quotation. The price, the deliverables and the timeline are fixed against that scope before any work starts, so nothing grows without your sign-off.
You speak to someone who does this work, not a call centre. They ask about the channel, the questions customers ask most and where the answers live today. If it looks like a fit, we agree the scope and put it in writing, with the timeline, before any work starts. If it does not, we tell you.
Gold jewellery cluster, Chennaicluster
Listed with a common facility centre under MSE-CDP through MSME-DFO Chennai; T. Nagar and Sowcarpet are the retail and wholesale ends of the trade. A pharma cluster (2007-08) is also listed for the district.
Listed with a common facility centre under MSE-CDP, with T. Nagar and Sowcarpet as its retail and wholesale ends. Rate and stock enquiries here arrive in volume and outside shop hours.
Source: dcmsme.gov.inValasaravakkam zonelocal body
The western suburbs around Porur where apartment projects launch every season. Builders here receive portal leads with no detail, which a qualifying bot fixes before the sales team calls.
Kodambakkam zonelocal body
A dense residential zone with hospitals and clinics around Vadapalani and Kodambakkam whose front desks answer the same appointment and document questions all day.
Places and organisations are named for local context only. Acube Innovations is not affiliated with or endorsed by them.
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Kochi (Kadavanthra & Infopark) · Thiruvananthapuram · across India & overseas · In business since 2011