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Also serving Madras
Much of Chennai still prefers to pick up the phone and speak Tamil; AI voice answers every call, in the caller's language, and hands over when a person is needed.
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Photo: SlowPhoton · CC BY-SA 4.0, cropped · via Wikimedia Commons
Trusted by 200+ organisations across India & overseas — including
An example
Tuesday morning at a multi-speciality hospital in the Kodambakkam zone, and the appointment lines light up as they do every day. The voice bot answers each call at once, in whatever language the caller starts in. An elderly man from Ashok Nagar asks in Tamil whether the cardiologist sits today; the bot checks the roster, offers two slots and confirms one, then sends the details by SMS. A woman calling about her father's discharge papers is transferred straight to the ward desk with a note of what she has asked. A caller who says the word chest pain is routed to the emergency line before the sentence ends. By ten, the human agents have handled only the calls that needed a person, and the front desk queue has not grown.
A large part of Chennai does business by voice. Patients call the hospital to ask if the doctor is in. Borrowers call the finance company on Anna Salai about a due date. Flat buyers call the site desk about registration. At peak hours the lines are busy, the IVR asks callers to press one for this and two for that, and many hang up before reaching anyone.
Our AI voice solutions replace that experience with a voice bot that understands natural speech in Tamil, English and other Indian languages. It answers routine questions from live data in ERPNext, the CRM or the booking system, makes outbound reminder and confirmation calls within consent norms, and transfers to a live agent with context when the request is sensitive. Rollouts start with one call type.
Case studies
Indus Motor Company Private Limited
Indus Motor — ERPNext Cut Stock-Outs 40% Across Showrooms
Kera Cabs
Kera Cabs — 55% of Bookings Moved Off the Phone and Into the App
Kerala State Road Transport Corporation (KSRTC)
KSRTC — ERPNext Courier System Delivered ₹1 Crore in Profit
Hospital call centres in Madras are swamped each morning with booking and doctor-availability calls. A voice bot connected to the appointment system books, reschedules and confirms in Tamil or English, so the human agents are free for callers who are worried, elderly or unwell.
Collection executives at finance companies spend hours on polite reminder calls before each due date. Outbound voice calls, made within consent and calling-hour rules, deliver the reminder, record the promised date and pass only the difficult accounts to a person.
When a builder advertises a new project in the western suburbs, the phone rings faster than the sales team can answer. A voice assistant takes every call, shares basic details, captures the caller's requirement and books a site visit.
Voice projects are built and hosted remotely, connected to your telephony provider and your systems over secure links. We record and review sample calls with you, tune the Tamil and English prompts, and run a supervised pilot on a share of calls. We travel to Chennai for the opening workshop and for the pilot review, when listening together is most useful.
Pick the busiest call type. For example order status, bookings or branch timings.
Connect to your data. Wired to ERPNext or your CRM so answers are live and correct.
Languages and handover. The languages your customers use, and exactly when to transfer to a person.
Pilot and measure. Calls handled, transfer rate and satisfaction against your current setup.
Expand. More call types, languages and outbound reminders once it pays off.
The scope and timeline are agreed in writing before work starts.
Healthcare & medical tourism
Appointment booking and reminders, report-readiness calls, pharmacy refill reminders, and after-hours answering that separates routine queries from emergencies and routes the latter to the duty desk immediately.
Banking & financial services
Due-date reminders, balance and statement requests after caller verification, branch and document information, and call summaries written back to the customer record for the relationship officer.
Real estate & construction
Campaign call handling, site-visit booking and confirmation, payment-demand reminders to existing buyers, and a smart IVR that routes sales, customer-care and vendor calls without a keypad menu.
Good enough for routine conversations, and improving each year. Chennai callers mix Tamil and English freely, which current speech systems handle reasonably. We test with recordings of your real callers, and any call the bot cannot follow is transferred promptly.
Service and transactional calls to your own customers, with consent and within permitted hours, are generally allowed. Promotional calling has stricter telecom rules. We design within those norms and advise you to confirm your use with your compliance team.
Usually. The voice bot sits in front of or beside your telephony through standard SIP or provider APIs, and transfers calls to your existing agent queues. We check compatibility with your provider before committing.
After a first conversation about your call volumes, the call types, the languages and the systems behind the answers, we agree the scope and send you a written quotation. The price, the deliverables and the timeline are fixed against that scope before any work starts, so nothing grows without your sign-off.
You speak to someone who does this work, not a call centre. They ask about the calls you get most, the languages your customers speak and where the answers live. If it looks like a fit, we agree the scope and put it in writing, with the timeline, before any work starts. If it does not, we tell you.
Teynampet zonelocal body
The zone along Anna Salai where finance companies and corporate head offices sit. Their customer lines carry due-date, statement and branch queries that a verified voice bot can answer.
Kodambakkam zonelocal body
A dense residential zone with hospitals and clinics around Vadapalani. Morning appointment calls here are the first call type most voice projects start with.
Thiru Vi Ka Nagar zonelocal body
A crowded northern residential zone where two-wheeler and consumer-durable borrowers live. Reminder calls in Tamil, within calling hours, reach them better than an English SMS.
Tamil Nadu Dr. M.G.R. Medical Universityinstitution
the state medical university, headquartered in Chennai
The state medical university headquartered in the city. Hospitals affiliated to it run high-volume outpatient desks where the phone is still the main booking channel.
Source: en.wikipedia.orgPlaces and organisations are named for local context only. Acube Innovations is not affiliated with or endorsed by them.
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Kochi (Kadavanthra & Infopark) · Thiruvananthapuram · across India & overseas · In business since 2011