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Also serving Madras
Much of Chennai still prefers to pick up the phone and speak Tamil; AI voice answers every call, in the caller's language, and hands over when a person is needed.
Trusted by 200+ organisations across India & overseas — including
A large part of Chennai does business by voice. Patients call the hospital to ask if the doctor is in. Borrowers call the finance company about a due date. Flat buyers call the site office about registration. At peak hours the lines are busy, the IVR asks callers to press one for this and two for that, and many hang up before reaching anyone.
Our AI voice solutions replace that experience with a voice bot that understands natural speech in Tamil, English and other Indian languages. It answers routine questions from live data in ERPNext, the CRM or the booking system, makes outbound reminder and confirmation calls within consent norms, and transfers to a live agent with context when the request is sensitive or complex. Rollouts start with one call type and widen as results are proven.
Hospital call centres in Madras are swamped each morning with booking and doctor-availability calls. A voice bot connected to the appointment system books, reschedules and confirms in Tamil or English, so the human agents are free for callers who are worried, elderly or unwell.
Collection executives at finance companies spend hours on polite reminder calls before each due date. Outbound voice calls, made within consent and calling-hour rules, deliver the reminder, record the promised date and pass only the difficult accounts to a person.
When a builder advertises a new project, the phone rings faster than the sales team can answer. A voice assistant takes every call, shares basic details, captures the caller's requirement and books a site visit, leaving no lead unanswered.
Healthcare & medical tourism
Appointment booking and reminders, report-readiness calls, pharmacy refill reminders, and after-hours answering that separates routine queries from emergencies and routes the latter to the duty desk immediately.
Banking & financial services
Due-date reminders, balance and statement requests after caller verification, branch and document information, and call summaries written back to the customer record for the relationship officer.
Real estate & construction
Campaign call handling, site-visit booking and confirmation, payment-demand reminders to existing buyers, and a smart IVR that routes sales, customer-care and vendor calls without a keypad menu.
Voice projects are built and hosted remotely, connected to your telephony provider and your systems over secure links. We record and review sample calls with you, tune the Tamil and English prompts, and run a supervised pilot on a share of calls. We travel to Chennai for the opening workshop and for the pilot review, when listening together is most useful.
Case studies
Kerala State Road Transport Corporation (KSRTC)
KSRTC — ERPNext Courier System Delivered ₹1 Crore in Profit
Dumas Bakes N Meals Private Limited
Dumas Bakes N Meals — ERPNext Lifted On-Time Deliveries by Over 40%
EVM Wheels (part of the EVM Group)
EVM Wheels — 70% of Self-Drive Rentals Now Book Themselves Through the App
Good enough for routine conversations, and improving each year. Chennai callers mix Tamil and English freely, which current speech systems handle reasonably. We test with recordings of your real callers, and any call the bot cannot follow is transferred to an agent promptly.
Service and transactional calls to your own customers, with consent and within permitted hours, are generally allowed. Promotional calling has stricter telecom rules. We design within those norms and advise you to confirm your specific use with your compliance team.
Usually. The voice bot sits in front of or beside your telephony through standard SIP or provider APIs, and transfers calls to your existing agent queues. We check compatibility with your provider before committing.
More services in Chennai
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Kochi (Kadavanthra & Infopark) · Thiruvananthapuram · across India & overseas · In business since 2011